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Customer Service Supply Chain

Location:
Madison, AL
Posted:
July 21, 2016

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Resume:

Education

Athens State University

Bachelors in Management December 2015

Masters in Global Logistics and Supply Chain May 2018

Honors:

Athens State University Art Club

Calhoun Community College

Associates in Science May 2014

Summary of Skills

Computer Skills-Advanced in Microsoft Office (Excel Spreadsheets, Outlook Email, Word Documents, PowerPoint Presentation, Publisher)

SAP- ERP knowledge and skill.

Six Sigma/ Lean Inventory- Experience with fundamental processes and operation.

Inform- Computer based program for ordering receiving and counting inventory.

Contract Negotiations- With long term or short term focuses, and best for the company approaches.

Price Analysis- To validate best pricing on Repairs and Maintenance.

Asses Profit Margins- For new business opportunities, and satellite stores.

Sourcing- New equipment and vendors

Approval of Procurements- Assess that all inventory that was purchased is delivered, and services rendered to company expectations.

Market Research- To select best vendors.

Experienced in Basic equipment repair and maintenance.

Experience

Chick-Fil-A

Senior Director of Operations (February 2012-Present)-Director of Supply Chain

Manage day to day operations of a restaurant with Net Sales over $4,700,000 annually- Including: customer service, role model best practices, opened and closed store.

Order and receive inventory

Supervise inventory counts

Supervise accounting (Payroll Check Writing, Vendor Check writing, Invoicing, Mileage Check Writing, Manage Accounts Receivable)

Analyzed profitability- Between key subcategories: Marketing, Food Cost, Labor Cost, R&M, Cleaning Supplies, Kitchen Supplies,

Manage End of Month packet for corporate office.

Executed new operational standards that maximizes profits

Develop new methods for lowering food cost waste to increase profits

Receive mentoring from my operator to be a better leader

Troubleshoot emergencies, and negotiate prices for maintenance workers (plumbing, electrical, and construction)

Develop others into leadership roles- Through delegation, and one-on-one training

Taco Bell

Assistant Manager (March, 2011-February 2012)

Manage Day to day Operations

Order and receive inventory

Schedule Labor

Assisted in daily operations, ran shifts.

Supervised food safety, and quality checks to meet company standards

Handled customer complaints



Contact this candidate