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Customer Service Representative

Salem, VA, 24153
July 21, 2016

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Lori M. Meehan

Turning Point

c/o Lori Meehan

P. O. Box 12088

Roanoke VA 24022-2088


OBJECTIVE: I am interested in obtaining the position of Front Desk Attendant at the Carilion Clinic


Premier Building Services Roanoke VA-Janitor

• Cleaning office building

Elmwood On Ice (IVNC, LLC 6119 Landmark Center Blvd.) Greensboro NC – Staff

Clean ice

• Customer service

• Skate rentals

• Cashier

Tab Retail Remodeling, Inc., Gainesville, GA - General Merchandiser

• Replaced shelving, stocked products, and organized fixture room

• Identified and removed damaged merchandise

• Operated pallet jack and L cart

Teleperformance, Bristol, TN - Technical Support Representative

AT&T, Lebanon, VA - Customer Service Representative

• Received and placed calls and handled customers’ complaints

• Troubleshoot and assisted owners and technicians with installations and repairs

• Ordered merchandise and registered warranties

• Established billing and services, accepted payments, and updated accounts

• Initiated suggestive selling

• Abided by FCC rules and regulations

Russell County Public Library, Lebanon, VA - Librarian Helper

• Catalogued and stocked books

• Communicated with patrons and organized files

• Prepared children’s activities

McDonald’s, Lebanon, VA - Crew Member

• Trained employees

• Prepped, cooked, and packaged orders

• Followed OSHA and FDA rules and regulations


Virginia Department of Education, Richmond, VA - General Education Diploma

Fast Track Education, Roanoke VA - EKG/ECG National Certification Eligible

American Heart Association, Roanoke VA – CPR/BLS Certificate

Fast Track Healthcare Education, Roanoke VA - CNA State Certification Eligible

Fast Track Healthcare Education, Roanoke VA – Phlebotomy National Certification Eligible


• Knowledgeable of at customer service principles and technique

• Flexible team player with ability to work independently

• Ability to maintain confidentiality

REFERENCES: Available upon request

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