Customer Service Sales Representative
Resume:
Home Address: *** *. ******** ******, ***. Cristo, City of Malolos, Bulacan, 3000 Philippines
Email Address: acvsf4@r.postjobfree.com
Mobile Number: +63-932-***-**** (Suncellular)
Marital Status: Married
DOB: March 23, 1987
Skype Handle: mikoy0820
SUMMARY OF QUALIFICATIONS
One year and nine months of experience as Secretary
Over five years of experience as Call Center Agent (combination of Customer Service Agent, Technical Support Agent and Sales Agent)
Almost six months of experience as Executive Assistant
Professional communication skills include fluency in English and Tagalog
A graduate of Bachelor in Office Administration – a four year course in Polytechnic University of the Philippines
Computer skills include Microsoft Office (MS Word, Excel, PowerPoint, Outlook), Internet, Email, Dropbox and Salesforce
Tested skills in speed typing (50-55 words per minute), handling telephone calls, filing, stenography, providing customer service and other office works
PROFESSIONAL EXPERIENCES
SALES REPRESENTATIVE
July 6, 2015 – May 30, 2016
Acquire
(Morning Shift)
3rd Floor Technoplaza Two Building
Eastwood City
-Promoting sales to existing and new customers
-Identifying potential customers
-Identifying customer’s needs to recommend appropriate services
-Process sales transactions through internet-based electronic commerce
-Consult with clients after sale to resolve problems and provide ongoing support
-Providing estimate costs in installing the service
EXECUTIVE ASSISTANT
September 29, 2014 – March 11, 2015
(Morning Shift)
Sunfu Solutions Inc.
Unit 615 City and Land Megaplaza, ADB Ave., Ortigas Center, Pasig City, Philippines
-Quotations Making
-Purchase Orders Making
-Checking and Responding to emails
-Helping in preparing the bidding documents
-Flight / Hotel booking
-Conducting research
-Canvassing any needed equipment / materials
-Correspondences preparation
-Filing
-Faxing
-External communication
-Performing other clerical duties
-Answering phone calls
-Photocopying and scanning
-Office supplies monitoring
-Doing minutes of the meeting
-Computing prices of medical equipment
-Sending documents thru LBC courier
-Providing general information in person or by phone
-Buying of souvenirs or any needed materials
ACCOUNT EXECUTIVE
February 20, 2014 – September 1, 2014
(Graveyard Shift)
VXI Global Holdings B.V.
3rd Floor, Walter Mart Building, Muñoz, Quezon City, Philippines
-Answering inquiries of customers
-Investigating complaints
-Processing of refunds and / or exchange
-Processing of credit for returned items
-Promoting and selling additional line of business
-Processing of orders
-Receiving of payments
-Repair appointment scheduling
-Scheduled appointment checking
-Helping customers troubleshoot their devices
-Checking and resetting of email passwords
-Account status checking
TECHNICAL SALES REPRESENTATIVE
September 20, 2010 – January 5, 2014
(Graveyard Shift)
Hinduja Global Solutions Ltd.
6th and 7th Floor, E-commerce Building, Eastwood City, Libis, Quezon City, Philippines
-Answering inquiries of customers
-Investigating complaints
-Processing of refunds and / or exchange
-Processing of credit for returned items
-Promoting and selling new units and accessories
-Processing of orders
-Receiving of payments
-Repair appointment scheduling
-Scheduled appointment checking
-Helping customers to do basic troubleshooting on their devices
TECHNICAL SUPPORT REPRESENTATIVE
March 18, 2010 – September 15, 2010
(Graveyard Shift)
Teletech
Levels 2 and 3, Robinsons Place – Cainta, Ortigas Avenue Extension corner Imelda Avenue, Cainta, Rizal, Philippines
-Answering inquiries of customers by phone
-Account status checking
-Investigating complaints
-Processing of refunds and / or exchange
-Processing of credit for returned items
-Promoting and selling additional line of business
-Processing of orders
-Receiving of payments
-Repair appointment scheduling
-Scheduled appointment checking
-Helping customers troubleshoot their devices
-Checking and resetting of email passwords
SECRETARY
June 23, 2008 – March 5, 2010
(Morning Shift)
Macro Machinery & Industrial Supply Corp.
Suite 201 & 202 Regalia Park Tower, P.Tuazon corner Edsa, Quezon City, Philippines
-Quotations Making
-Purchase Orders Making
-Invoices Making
-Checking and Responding to emails
-Answering phone calls
-Providing general information in person or by phone
-Greeting and assisting visitors
-Directing to appropriate contacts
-Bidding documents preparation
-Flight / Hotel booking
-Planning and coordinating company lunches
-Doing minutes of the meeting
-Correspondences preparation
-Office supplies monitoring
-Filing
-Faxing
-External communication
-Shipments monitoring
-Performing other clerical duties
ON – THE – JOB TRAININGS
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
July 2007
Sta. Mesa, Manila, Philippines
UNIVERSITY OF STO. TOMAS HOSPITAL
December 2006
Espana, Manila, Philippines
NATIONAL LABOR RELATIONS COMMISSION
July 2006
Banawe Street, Quezon City, Philippines
PHILIPPINE PUBLIC SCHOOL TEACHERS ASSOCIATION
February 2006
245 Banawe Street, Quezon City, Philippines
EDUCATION
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
2008 GRADUATE
Bachelor of Office Administration
Mabini Campus, Philippines
MARCELO H. DEL PILAR NATIONAL HIGHSCHOOL
2004 COLLEGE PREPARATORY GRADUATE
Sta. Isabel, Bulacan, Philippines
UNIVERSITY OF REGINA CARMELI
2000 GRADUATE
Catmon, City of Malolos, Bulacan, Philippines
REFERENCES
JOSEFINA S. VITAL
Former Administrative Manager
Macro Machinery & Industrial Corporation
ANDREW GABRIANA
General Manager
VXI Global Holdings B.V.
SYBIL PARZUELO
Team Leader
Hinduja Global Solutions Ltd.
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