Rajayna D. Riley 615-***-****

**** ******** ******, ************, ** 37130 acvsej@r.postjobfree.com

Hands-on Human Resources Director with extensive experience in manufacturing and healthcare industries, skilled in employee relations, coaching, cultivating and changing company culture. Management of recruiting and human resource teams with successful fill rates, sourcing, and company branding. Implemented and managed FMLA, worker’s compensation, leave of absence, benefits, employee communications and HR budgets.

PROFESSIONAL EXPERIENCE

Parallon Workforce Solutions, Sunrise FL 2016 - Present

Senior Healthcare Recruiter (WFH)

Manage a full range of activities around the selection of candidates for a set database of clients. Responsibilities include but are not limited to requisition data management, job postings, candidate identification and selection and job offers.

Perform recruitment activities for the TriStar Division of HCA primarily focused on registered nursing, clinical and field staff.

Manage a daily average of 65-70 requisitions, a daily average of 60 – 65 candidates, and processing an average of five hires weekly.

Conducts strategy meetings with hiring managers to identify expectations, clarify processes and provide updates promoting partnership for acquiring the necessary talent.

Utilize advanced sourcing techniques to identify qualified passive and active candidates.

Maintain and manage the applicant tracking system, Taleo, for all candidate and requisition activity.

Community Health Systems, Franklin, TN 2014 – 2015

Information Systems Manager, Human Capital

Managed the Talent Acquisition and Talent Management teams for the Information Systems Division of the corporate offices at Community Health Systems, which supports over 198 CHS hospitals in 29 states. The Information Systems division has over 600 associates and approximately 200 contractors.

Managed the Talent Acquisition team that serves as the recruiting team for the IS division which manages and maintains on average 85 open positions using Taleo Recruit with an average time to fill rate of 55 days.

Oversaw the Talent Management team, which is responsible for onboarding, development and delivery of training using HealthStreams, oversight with budget, headcount, salary administration and compensation.

Responsible for data, metrics, and reporting of IS division’s turnover, attrition, and retention rates with Ultipro as well as the execution and delivery of annual employee relations surveys.

Developed, executed, and oversaw the Internship to Employment program, Associate Program, as well as the Build From Within career development initiatives.

Oversight of the semi-annual performance reviews and process of skills assessments in Taleo Performance Management.

SunCrest Healthcare, Madison, TN 2013-2014

Director of Human Resources

Managed all aspects of the human resources functions for over 80 home health, hospice, and private-care branches, which employed an average of 3000 associates in nine states.

Managed the virtual recruiting team, Taleo applicant tracking systems, ADP systems, career website, assessment tools, background procedures, and onboarding process maintaining fill ratios of forty-five days and an average of 275 open healthcare positions to include physical and occupational therapists, registered nurses, and healthcare management.

Assisted Senior Vice President of Human Resources with development and maintenance of human resources policies, handbooks, newsletters, and written communications.

Investigated and reported employee relations issues, complaints, grievances, EEOC claims, unemployment claims, and legal issues. Follow up and closure on claims averaged 72 hours.

Served as project manager for human resource projects with joint ventures and other agencies with a completion rate of 85%.

Rajayna Davis Riley Page Two

Tennessee State Veterans’ Home, Murfreesboro, TN 2011-2013

Director of Human Resources

Directed all aspects of the Human Resources functions for a 140-bed long-term care facility that employed approximately 250 associates.

Redeveloped, designed, and implemented recruiting, hiring, and on boarding processes for the facility using ADP Workforce Now.

Designed the associate customer service curriculum for TSVH University.

Redesigned the worker’s compensation and family medical leave models to meet regulations.

Systematized personnel files to meet 100% compliance with State of Tennessee, Department of Justice, and Veterans’ Affairs survey guidelines.

Served as the coach, consultant, and strategist for management staff

Benefits administrator maintaining deadlines and the implementation of annual enrollment.

Saint Thomas Health, Nashville, TN 2002-2010

Saint Thomas Health (STH) is an integrated health delivery system based in Nashville, TN, which includes Saint Thomas Hospital Rutherford, Midtown, West and Hickman.

Saint Thomas Health, Nashville, TN

Director of Guest Relations, Murfreesboro, TN 2007-2010

Directed all aspects of the patient experience for a 286-bed hospital with an average daily census of over 200, including guest relations staff and interns, while aligning efforts with safety and quality goals.

Successfully reduced open and unresolved complaint/grievance issues by 60% and increased compliments by 50%, in a 12-month period, with continual improvement process changes over a three-year period.

Developed, designed, and implemented patient satisfaction survey after discharge, maintaining over 600 calls monthly yielding a 75% success rate.

Restructured and implemented daily patient focus rounding, with an emphasis on the positive and immediate service recovery.

Maintained and managed the on-line compliment and concern submissions through company website with a contact/closure time of 24-48 hours.

Acted as Facilitator/Training Coordinator for all management and associate customer service training with an average evaluation score for all classes combined of 90%.

Human Resources Manager for Recruitment, Nashville, TN 2006-2007

Supervised a team of 12 recruiting staff responsible for maintaining all recruitment initiatives for nursing and allied health services in a four-hospital system which employed over 6000 associates.

Actively involved in the negotiations of staff leasing contracts both clinical and non-clinical.

Developed streamlined recruiting process with the use of e-recruiting system and PeopleSoft.

Motivated and promoted the turn-around in the perception of recruitment with management in less than seven months.

Human Resources Recruiter, Murfreesboro, TN 2002-2006

Managed all recruiting efforts for the facility, which employed over 2200 associates positions including clinical, non-clinical, and management.

Maintained the integrity of salary matrix, compensation, and position control for healthcare organization.

Consistently held a fill rate on all positions open of less than 30 days during a nursing shortage by utilizing a network of college programs to build recruiting pool, and outside agency usage.

Collaborated in all aspects of human resources including policy maintenance, disciplinary processes, and daily operations.

Rajayna Davis Riley Page Three

Randstad North America, Murfreesboro, TN 1994-2002

Staff Manager

Consulted with multiple industries to ensure staffing, human resources, and business strategic plans were met within assigned territory.

Recruited in multiple industries for eight years matching over 4,500 people with the right career.

Directed update for a database of 300 clients and sales of $1.4 million yearly.

Retained 95% of client database from 1997-2001.

Attained a 95% response rate enabling a proactive rather than a reactive approach to management of accounts.

Managed 12 staffing specialists as the Olympic Venue Manager who supported over 35 venue managers and supervisors during the Centennial Olympic Games in Atlanta, Georgia.

EDUCATION / TRAINING

Bachelor of Science Degree, Business Management

Carson-Newman University, Jefferson City, TN

Business Administration with emphasis on Human Resources

Middle Tennessee State University, Murfreesboro, TN

Development Dimensions International

Certified Facilitator for DDI’s Learning Systems

Certified Targeted Selection Administrator

Human Resource Information Systems

Taleo Recruit, Taleo Performance Management, ADP Workforce Now and Payroll, PeopleSoft, Ultipro, Kronos

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