Computer literate - Customer service skills, retail experience - Loan
Resume:
Leah Maria P. Paiz
Hayward, CA 94541
(510) 432--5861
acvse0@r.postjobfree.com
Career Objective: Seeking a challenging job in a growth oriented environment.
Qualifications:
- Computer literate
- Customer service skills, retail experience
- Loan processing and real estate experience
- Excellent project management skills
- Excellent communications skills
- 10 key by touch
- Sales, insurance
- Self motivated, able to set priorities and implement decisions to meet personal goals & objectives.
EXPERIENCE:
3/2015- Present – On call attendant
Mimi’s Laundromat Hayward, CA 94541
1. Provided assistance to all customers.
2. Filled up vending machine with products
3. Refilled supplies for the laundry needs
4. Cleaned washers and dryers
5. Maintained cleanliness of the facility
5/2009 – February 2015 Direct Selling
I did some online & direct selling of food supplement. I also did online selling of stuff and
Flea market selling.
02/2009- 04/2009 Loan Processor/ Office Manager
Rezon8 Financial Systems, Fremont, CA 94538
1. Set up hard files./ Order and buy office supplies for the whole office.
2. Collected conditions/requirements/documents from clients.
3. Coordinated with Notary services regarding signing of contract by the clients.
4. Coordinated with lawyers and underwriters in getting the client’s their modification
Requests from the bank.
5. Make sure that all the necessary documents are on hand before sending to the forensic department for further investigation.
Dec. 2005 – May 2008 Insurance Sales
1. Sold Life, Annuity and Medicare Supplements..
2. Made out bound calls to prospective clients.
3. Set up appointments for client presentation of insurance products.
4. Made insurance presentation to prospective clients.
5. after the sales presentation and the client decides to buy the insurance, application is filled out and completed (signed and dated).
6. A check is collected and paper work is turned in for processing
11/2004 – 11/2005 Loan Processor
Global Equity Lending, Inc Fremont, CA 94538
1. Set up new account as they are as assigned by the Manager ( Marketing Director)
2. Set up hard file
3. Ordered appraisal, preliminary title report
4. Checked credit report
5. Coordinated with Loan Coordinator regarding loan program and lender of choice
6. Reviewed loan packages for accuracy to make sure that everything is in correct order
7. Collected all the conditions from the loan originator or customers before sending the loan package to the lender
8. Coordinated with Account managers of different lending institution regarding successful closing and funding of the loan.
03/2001- 6/2004 Loan Processor
World Savings Bank San Leandro, CA 94577
1 Set up new loans, prepared loan package for pre-underwriting.
2 Ordered & checked credit reports.
3 Analyze credit scores / other data to determine if borrowers / program meet guidelines.
4 Ordered title report & appraisal.
5 Coordinate signing confirmation with Title Company.
6 Provided telephone coverage to the department.
7 Mailed disclosures to the borrower within the 3-day compliance period.
8 Assist Loan Closing specialists in some other administrative duties.
05/99-02/01 Assistant Branch Manager
Hertz Local Edition Hayward, CA 94541
1 Managed the branch daily operations, which included opening & closing the store.
2 Set-up work schedule / trained new employees.
3 Balanced daily revenue and fleet / Checked vehicles for proper operational status.
4 Prepared, balanced & deposited daily cash business / Prepared report package for
corporate office.
5 Audited closed rental agreement for correct billing information / researched billing
Questions.
6 Handled customer inquiries / Assisted in customer rental transactions/ prepared
Reports/ set up daily appointments.
7 Handled payroll / accounts receivable & aging reports / collections & callbacks.
8 Developed client base by marketing our products to body shops & auto
Dealerships.
05/90-09/98 Mail Services Center Lead
G.T. Global Financial Services Walnut Creek, Ca 94596
1 Supervise personnel on a daily basis in mail services functions / managed daily workflow to meet deadline.
2 Planned essential steps and resources needed to run mail services center. Worked with management in regard to the area’s budget needs.
3 Maintained created & modified procedures for efficient work flow.
4 Acted as a liaison between management & staff members / trained new employees.
5 Achieved the successful conversion of the existing manual system to the AUTOMATED WORK DISTRIBUTOR. Work is scanned and distributed automatically by the AWD system throughout the company. This process started the company’s paperless environment.
02/82-04/90 Assistant Supervisor of Remittance Processing Dept.
Franklin Templeton Group of Funds San Mateo, CA 94404
1 Provided customer service / Generated reports for all the departments w/ regards to the remittance processing.
2 Achieved the conversion of manual processing of new accounts, purchases and wire orders to an automated remittance processing system.
3 Trained new employees
4 Maintained & updated database for the remittance processing system.
5 Managed daily workflow / Prepared daily and monthly report for the management.
Additional Experience: Worked for EDS part time (1995-1998) Entered & verified alpha numeric data into computer data base. Used NCR proof machine to balance the deposit from different banks to capture image, endorse and encode checks. Balanced and prepared balance sheets for deposit process.
Additional Experience: Dec 2005 – May 2008 – Cared for my mother at home.
Additional Experience: I did an event planning in 2014 for a graduation party.
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