Customer Service Data Entry

Patrice King

**** **** **** ****, #***

Oxon Hill, MD 20745

acvsdi@r.postjobfree.com

301-***-****- cell

Dear Sir/Madam:

Are you looking for an experienced and enthusiastic office professional with excellent organization and analytical skills? If so, I am interested in exploring opportunities within your organization.

I have excellent communication, time management, and organizational skills. I have the ability to efficiently and effectively execute multiple projects, prioritize, and problem solve. I am punctual and an enthusiastic learner with experience in using a variety of computer programs. You will find me to be highly professional, motivated, and proficient in adapting to new environments.

I have had 10 + successful years of experience in the administrative data entry industry, and accounting industry which would be of value to your company. I am particularly qualified, via education and work experience in the areas of computerized data processing, finance, and related financial support functions.

In addition to the above, my experience both in government and private industry has provided me with a well-rounded background in written and verbal communication skills. My following resume will also reflect a progression in terms of experience and responsibility. My salary range is negotiable.

Enclosed is a copy of my resume. I would appreciate an opportunity to discuss my qualifications in a personal interview at your earliest convenience.

Thank you very much for your time and consideration. I am looking forward to hearing from you soon.

Sincerely,

Patrice R. King

Patrice R. King

6277 Oxon Hill Road, #203, Maryland 20745

301-***-****(Cell) acvsdi@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Robert Half, Greenbelt, MD August 2015 - Present

Financial Aid Counselor, Bowie State University, Assist with phone calls; answer emails; determine if a student will be on Satisfactory Academic Progress (SAP); manual calculation, and cancelled student loans that did not meet requirements.

Assist student with verification documents required to be eligible to receive Financial Aid (FA).

Place Comments, Checklist and Communication in student account; look up student suspense; admissions, and account summary utilizing PeopleSoft.

Completed spreadsheets utilizing EXCEL.

Technisource, Inc., Largo, MD April 2012 – November 2013

Customer Service Agent, University of Maryland University College (UMUC)

Provide, inform, and direct students on enrollment; admission; degree programs offered; tuition; transfer credits. Provide, inform, and direct students on student accounts: appeals; balance inquiries; disenrollment; balance due dates; fees; refunds; third party billing; collections; customer relations; payment options, and policy for accounts sent to Maryland Central Collection Unit (SCCU).

Provide, inform, and direct students on financial aid: how to apply for financial aid; how to buy books via book allowance; when will aid disburse; status of financial aid and refunds; how much aid will I be awarded; review aggregate and yearly limits; when will I be awarded; how do I accept my award; why aid is denied and when a student’s financial aid will be considered for Return to Title IV (R2T4) adjustment.

Utilize and direct students to Goldmine; Remedy; Maryland Central Collection Unit (SCCU); Sallie Mae; PeopleSoft; Word; Parature, Department of Education website; National Student Database System; Federal Application for Student Assistance website (www.FAFSA.ed.gov), and UMUC websites to access and provide student assistance. Direct and provide student’s contact information to Stateside, Europe, and Asia Division locations.

EDJ Associates, VA Nov 2010 – Mar 2011

Administrative Assistant/ Data Entry Clerk (Temp Position)

Provided administrative support to the project directors and management analysts.

Input data in the database for government contracts.

Monitored, tracked incoming responses, comments, and deficiencies for housing authorities.

Worked on government contract projects for HUD, etc.

Performed QA on binding, editing, proofing, and prepared applications for processing.

Attended departmental and committee meetings.

Perform other duties as instructed or needed.

Edgewood Management Community Services (Non-Profit), DC Jun 2008 – Oct 2010

Executive Assistant

Provide administrative support to the Senior Director of Youth Services.

Screen all phone calls, emails, and sort mail and directed to the appropriate individual for handling.

Coordinate domestic and international travel logistics and hotel accommodations Senior Staff.

Oversee Senior Director Outlook calendar.

Schedule meetings, luncheons, and conferences logistics.

Assist in creating and editing Power Point presentations.

Data entry of all participant information and updates.

Reconcile monthly AMEX statements and travel reimbursements.

Process invoices for vendor payment.

Prepare written correspondences.

Handle confidential materials with the highest discretion.

Provide excellent customer service to all visitors, internal departments, and ad agencies.

Monitor calendar of events, to include departmental calendar.

Attend departmental and organization meetings.

Participate in various community events.

Administrative duties to include but not limited to: typing, copying, faxing, and Internet usage, etc.

American Management Assoc (AMA), DC May 2007 - May 2008

Receptionist/Customer Service

Responsible for monitoring and scheduling training for government and private industry personnel.

Interacted with all levels of management (internal/external) on a daily basis.

Generated routine and special reports including monthly, quarterly, and yearly statistical data.

Verified all reports for accuracy.

Respond to customer needs, both internally and externally assuring prompt response in a timely manner.

Coordinated efforts to effectively work with others in a manner that is productive and cooperative.

Maintained and monitored book inventory/library (course books); instructor materials/equipment; purchase orders; office correspondence; instructors/attending personnel requests; book sales, and phone requests.

Responsible for transportation and travel requests.

Export-Import Bank, DC Mar 2006 – Aug 2006

CFO/Audit Assistant/ Data Entry

Responsible for all of the funds and securities of Ex-Im Bank, disbursements and collections, and the maintenance of the Ex-Im Bank’s financial records and reports relating to accounting and budget.

Utilized Ex-Im Mainframe Loan and Guarantee System to transfer and track funds including claims; insurance; administrative, lock box and working capital.

Monitored bank loans and guarantees after disbursement and shipments have been completed and reports on the risk status of existing credits.

Researched unidentified collections funds and ensure that all outstanding items are resolved in a timely manner.

Utilized Word to prepare confirmation letters for transactions over $20M and performed follow-up procedures to obtain confirmation responses from borrowers and guarantee lenders.

Provided information, reports, and spreadsheets to management and staff on the financial activities of the Bank utilizing Excel Ordered.

Interacted with all levels of management internally and externally (international) on a daily basis.

Performed basic duties such as: filing, typing, copying, faxing, answering the phones, distributing office mail, e-mailing, Internet usage, etc.

Department of Agriculture, DC Dec 2004 – Feb 2006

Data Entry Clerk

Provided administrative support to the senior staff and department manager.

Input data in the database.

Monitored, tracked incoming Farm Bill requests, comments, and testimonies utilizing DOA mainframe database.

Input minutes of correspondences, memos, and reports.

Ordered supplies and office materials for the department.

Binded, Edited, proofed, and prepared articles for publication.

Participated in research of special project.

Acted as liaison between department manager and senior staff.

Performed basic duties such as: filing, typing, copying, faxing, scanning documents, answering the phones, distributing office mail, e-mailing, Internet usage, etc.

U.S. Postal Service (USPS), DC Jul 2003 – Nov 2004

Data Entry Clerk /City Carrier/CFS Mark-Up Clerk

Delivered mail

Keyed mail

Dispatched and processed mail

Utilized OCR, DPB, LIP, and DPBS equipment to complete mail request.

Performed other duties as instructed or needed.

Housing & Urban Development (HUD), DC May 2001 – Aug 2002

Executive Assistant

Provided executive support to the Associate Director.

Oversaw both the calendar of Associate Director, which included professional and personal calendar.

Made all executive and travel arrangements and accommodations.

Screened all phone calls, mail, emails, and directed to appropriate individual for handling.

Prepared written and electronic correspondences: maintained phone and correspondence logs.

Handled confidential materials with the highest discretion.

Managed an annual office supply budget.

Assisted in office events, such as open houses and departmental visits.

Ordered office supplies and minor equipment.

Assisted in the preparation of monthly budget and balanced expenditures.

Attended board and several committee meetings as minute recorder.

Assisted in the preparation of articles for national publication.

Monitored office practices and procedures for compliance with HUD policies.

Provided administrative support to a team of full-time staff.

Performed basic duties such as: filing, typing, copying, faxing, answering the phones, distributing office mail, e-mailing, Internet usage, etc.

Federal Emergency Management Agency (FEMA), DC Oct 1998 – Jun 2000

Data Entry Clerk/Word Processing Specialist

Provided secretarial support to the department/division staff.

Input demographical information.

Composed letters, memos, correspondences and reports.

Monitored and tracked all travel for department personnel.

Submitted travel reimbursements.

Recorded meeting minutes and other correspondences.

Organized and participated in seminars and training.

Trained and supervised (1) clerical staff and temporary employees.

Ordered all office supplies and minor equipment.

Monitored an annual supply budget.

EDUCATION

University of Maryland -Finance/Business

MITRE - Editing and Writing

VITRO - LOTUS

TECHNICAL SKILLS

Microsoft XP, Outlook, Excel,, Power Point, Access, Adobe, GroupWise, Lotus Mail and Notes, Q-Pro, Paradox, Access, Dbase, Rbase, IcanNotes, PayScan, Logiforms, ValueConnect, McDraw various versions Windows, Internet Explorer and other search engines, Type 65-70 wpm, scanning software, and other computer programs.

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