Karan Segura

*** ******* **., ** *** ***, Fall Branch, TN 37656-0414

434-***-**** (Cell)

acvsah@r.postjobfree.com

AREAS OF EXPERTISE

Employee Relations

Organizational Development and Effectiveness

Cross Functional Relationship Management

Recruiting

Dispute Resolutions

Compliance/Employment Law

Policy Development and Application

PROFESSIONAL EXPERIENCE

4/08-Present Citi Cards Gray, TN

Site HR Lead/ /Sr Human Resources Generalist

Site HR Lead for call center with 1900+ employees

Partner with national, cross-functional management teams in all areas of human resources including Employee Relations, Performance Management, Training & Development, Succession Planning, Talent, Diversity, Conflict Resolution, HR Policies and legal compliance.

Provide Employee Relations support for 20k+ employees and managers across North America.

Strategic business partner working with managers to drive strategic business initiatives.

Manage employee relations concerns, including conducting investigations for Ethics complaints and EEOC charges.

Provide counsel to managers and employees regarding FMLA, ADA matters.

Identify opportunities and implement solutions to increase organizational effectiveness through individual/team coaching/facilitation/development.

Implemented PeopleSoft OSC (Online Service Center) systems for employee relations case and records tracking. Lead a team which conducts monthly audits of the case entries.

7/01-10/07 Danville Regional Health System Danville, VA

Human Resources Generalist

Responsible for all HR functions, including: Strategic Planning, Organizational Development & Effectiveness, Employee Relations, Management Development, Performance Management and Recruiting for a healthcare system of 2000+ employees and 7 locations.

Ensure Human Resources processes met compliance requirements of federal regulatory and state licensing authorities and The Joint Commission.

Develop training tools and programs for managers to ensure understanding and compliance with Human Resources related to Fair Labor Standards/EEOC, FML, SOX and Joint Commission compliance and leadership skills.

Write and implement Human Resources policies and Employee Handbook.

5/97-4/01 Spherion Corporation Atlanta, GA

Greensboro, NC

Training Delivery Manager – Organizational Development

Provided training and leadership support for managers and executives in Human Resources Management, P&L management, employee relations and management skills, recruiting and retention programs.

Led and managed team of Corporate Trainers and HR Consultants (staff of 5 full-time and 30-matrix reports); work, staff and department were managed from remote location 50% of the time.

Managed approximately 950 Human Resources and systems training sessions per year.

Prepared and managed budget for department.

Developed and implemented new training programs for management, sales and service teams.

Area Manager

HR Consultant for corporate clients. Developed and implemented strategic HR effectiveness through department designs, employment policies, recruitment and retention programs and management development plans.

Managed multi-state/location territory of 6 offices, 15 direct employees, and sales of 10+million per year.

Managed on-site HR departments for client companies such as Jefferson Pilot Financial, Wrangler Jeans Corporate offices, Thomasville Furniture, Stanley Furniture and Iomega Corporation.

Analyzed and managed monthly Profit and Loss Statements to track Gross Profit and Return on Sales.

AFFILIATIONS

Published Human Resources articles as Guest Columnist with Triad Business News, Greensboro, NC

Volunteer for Small Miracles Therapeutic Equestrian Center

Contact this candidate