Financial Manager
Resume:
CV: OBITA ANDREW STEWART
Staff and Contractor Engagement Manager, Umeme Limited.
Customer Service Department.
Nationality: Ugandan
Location: Kampala, Uganda
Email:******.*****@*****.**.** or ******************@*****.***
Phone: +256***-****** or 075*-******
P.O.BOX 922 Jinja, Uganda.
Work Experience: 20 Years
Personal Statement
I have 20 years work experience and over 10 years at management/supervisory positions and making high profile decisions to create greater potential for service delivery. I am also currently involved at the top executive positions in some organization as a Board of Director/Trustee/Governor (details in resume) providing oversight, monitoring and investigative roles. Doing more of policy formulations and supporting the Managing partners and senior management teams to succeed in their organizations. I am also a licensed Trustee of the Uganda Retirement Benefits Regulatory Authority (URBRA). I have never shied away from new challenges and always looking as part of my quest for the organizational successes and growth. In doing this I do also enhance my own career goals and advancement.
Skills
Experienced
Experienced
Presentations
Interpersonal
Experienced
Driving and Riding
Competent
Computer
Experienced
Negotiating
Competent
Organizing and team building
Competent
Listening
Competent
Leadership and motivational
Competent
Customer Service Support
Competent
Competent
Competent
Personal Attributes/Competencies
Safety
Oral and written communication
Excellent report writing
Customer Focus
Person of high morals and integrity.
Self - driven to deliver
Good planner.
Courageous to new challenges
Highly Motivated.
Ability to solve complex problems.
Good communicator & confident
Commitment/ability to work within deadlines.
Team player with ability to motivate a team
Education
Qualification Title
MBA with specialty in Financial Management
Education Level
Masters
Dates Attended
2010 - 2013
Institution Name
Cambridge International College
Location:
Jersey, United Kingdom
Qualification Title
Bachelor of Business Administration
Education Level
Bachelors
Dates Attended
2002 - 2005
Institution Name
Newport University
Location:
Jersey, United Kingdom
Qualification Title
Diploma in Computer Science
Education Level
Diploma
Dates Attended
2000 - 2001
Institution Name
Bethel Training Institute
Location:
Jinja, Uganda
Qualification Title
Higher Diploma in Business Administration
Education Level
Higher Diploma
Dates Attended
1995 - 2001
Institution Name
Cambridge International College
Location:
Jersey, United Kingdom
Qualification Title
Higher Diploma in Business Accounting
Education Level
Higher Diploma
Dates Attended
1995 - 2001
Institution Name
Cambridge International College
Location:
Jersey, United Kingdom
Qualification Title
Certificate in Spread Sheets, Lotus 123
Education Level
Certificate
Dates Attended
1995 - 1995
Institution Name
College of Integrated Education
Location:
Kampala, Uganda
Qualification Title
Uganda Advanced Certificate of Education
Education Level
Advanced Level Certificate
Dates Attended
1991 - 1993
Institution Name
Namilyango College
Location:
Mukono, Uganda
Qualification Title
Uganda Certificate of Education
Education Level
Ordinary Level Certificate
Dates Attended
1987 - 1990
Institution Name
Namilyango College
Location:
Mukono, Uganda
Other awards/recognitions
Certifications in:
Full – time Work History
Certificate of Attendance – for Board & Audit Committee workshop, 12th April 2016 by Institute of Internal Auditors of Uganda (IIA)
Licensed Trustee of the Uganda Retirement Benefits Regulatory Authority (URBRA)
Professional Membership – Institute of Management Accountants (IMA) USA. Admitted 29th Jan 2016.
Master Trustee accreditation – Johannesburg School of Finance 11th Jan – 16th Jan 2016. Online examinations results
-Module 1; Fiduciary duties & fund governance – 86%
-Module 2; Investment fundamentals for trustees – 72.7%
-Module 3; Fund investment management – 76.7%
Accredited Trustee – Johannesburg School of Finance 11th Jan – 16th Jan 2016. Online examinations results
-Module 1; Fiduciary duties & fund governance – 86%
-Module 2; Investment fundamentals for trustees – 72.7%
Trustee Training certification of attendance for NSSF Uganda, Johannesburg School of Finance, 11th – 16th Jan 2016.
Trained Negotiator - (Public Service International (PSI) –Dec 2010)
Labor laws – NOTU/ LO.FTF international (Kampala, Nov. 2010)
Customer Service–NFT Consult (Uganda Management Institute, Aug. 2010)
Motor Vehicle Defensive driving–SA Logistics (Kampala, Aug. 2007)
Health &Safety Representative –CMT Technologies (Mbarara, Feb. 2007).
Full Member – Institute of Professional Managers & Administrators, IPMA (United Kingdom June, 2005).
Basic Motor cycle riding - UEB training school (Kampala, Sept. 1997)
Leadership – Public Services International PSI (Jinja, July 1997)
Sporting awards – Namilyango College (Mukono,1987 – 1993)
Job Title
Staff & Contractor Engagement Manager
Employment Period
2012 - Present
Company
Umeme Limited
Industry/Department
Energy/Customer Service
Location:
Kampala, Uganda
Description of Achievements
Providing firm and effective leadership as the head of the staff & contractor engagement section at Umeme Limited.
Creating a customer centric organization with customer index score of 68.9% in 2015 independent survey.
Improved service delivery standards within the organization for the benefit of our esteemed customers with positive statistics telling the story.
Provided Customer Service support to districts/regions and improved company image by periodically workshopping in areas of need and concern.
Improved the staff/contractor relationship in service delivery by creating one hard working and honest team.
Implemented customer service policies and standards to staff and contractors as a way of improving service delivery.
Initiated Weekly/monthly reports in areas of customer service support using my own lines of innovations that I believed could create change.
Supported the Communications department at Umeme Ltd in promoting road shows during the Initial Public Offer (IPO) in October 2012 leading to the first purchase of share as a public limited company.
Job Title
Customer Service Advisor - Work Management Centre
Employment Period
2010 – 2012
Company
Umeme Limited
Industry/Department
Energy/Corporate & Regulatory Affairs
Location:
Kampala, Uganda
Description of Achievements
Effectively dispatched system technical jobs to the technical teams in the field for various Umeme districts for resolutions.
Interacted so well with customers. Put empathy for customers top on my agenda.
Was rewarded with a promotion to my current assignment dealing with improving service delivery at Umeme Limited and creating a customer centric culture.
Job Title
Customer Service Advisor – Call Centre
Employment Period
2010 – 2010
Company
Umeme Limited
Industry/Department
Energy/Corporate & Regulatory Affairs
Location:
Kampala, Uganda
Description of Achievements
Professionally provided relevant company information to the public/customers to create awareness of our product and company. Customers became our advocates.
Effectively handled Customer queries and complaints (supply, accounts and meters) to resolution from the national Call Center in Lugogo and in liaison with the various Umeme districts technical & non - technical personnel.
Reduced call costs drastically as a result of reduced complaints.
The sound performance was rewarded with a move to the Work Management Center where I interacted directly with the systems & technical persons in the field for effective service delivery.
.
Job Title
District Revenue Controller – Mbarara Region
Employment Period
2005 - 2010
Company
Umeme Limited
Industry/Department
Energy/Customer Service Upcountry
Location:
Description of Achievements
Mbarara, Uganda
Effectively controlled the financial accounts in 8 districts of Western Uganda namely: Mbarara, Bushenyi, Rukungiri, Kiruhura, Isingiro, Ibanda, Ntungamo & Kamwengye with reduced bill complaints.
Effectively handled District reconciliations, revenue management and customer care for about 15,000 customers and improved revenue to over 85% from less than 60%.
Effectively set up new customer in our customer interface systems as a source for credible information and improved access to electricity and growth of customer base.
Effectively managed Petty cash, daily cash collections & banking’s with no cases of cash losses registered.
Effectively managed proper financial procedures that was effective in identifying any risks of fraud/financial loss.
Effectively managed Meter reading processes and thus improved on the quality of bills and their correctness.
Effectively managed about 50 staff of different sections that led winning merit awards based on performance and proper financial management.
Attended to complex customer complaints i.e. bill adjustments and always provided immediate solutions or escalated as the cases warranted.
Effectively implemented company policies in the region that led to sound performance and improvement of our brand and company image.
Job Title
Ag. Delivery Controller – Western Uganda
Employment Period
2005 - 2010
Company
Umeme Limited
Industry/Department
Energy/Customer Service Upcountry
Location:
Mbarara, Uganda
Description of Achievements
Effectively Deputized/managed the business processes of all the districts of Western Uganda under my control save for Masaka in the absence of Delivery Controller.
Job Title
Customer Service Agent
Employment Period
2005 - 2005
Company
Umeme Limited
Industry/Department
Energy/Customer Service Upcountry
Location:
Mbarara, Uganda
Description of Achievements
Effectively handled customer complaints & bill adjustments for 6 districts of Western Uganda.
Patiently advised customers on current key business positions and offering exemplary services to them.
Job Title
Accounts Assistant
Employment Period
2004 - 2005
Company
Uganda Electricity Distribution Company Ltd
Industry/Department
Energy/Customer Service Upcountry
Location:
Mbarara, Uganda
Description of Achievements
Effectively handled customer complaints & bill adjustments for 6 districts of Western Uganda & other related financial transactions.
Job Title
Ag. Meter Reading Supervisor
Employment Period
2000 - 2004
Company
Uganda Electricity Board & Uganda Electricity Distribution Company Ltd
Industry/Department
Energy/ Customer Service Upcountry
Location:
Jinja, Uganda
Description of Achievements
Effectively managed readings for the Jinja district that are returned by the meter readers for subsequent billing.
Effectively supervised the verification/entry of readings into the district management system and exporting them to IT for billing purposes. Billing was improved.
Job Title
Commercial Clerk
Employment Period
1997 - 2004
Company
Uganda Electricity Board & Uganda Electricity Distribution Company Ltd.
Industry/Department
Energy/Customer Service Upcountry
Location:
Jinja, Uganda
Description of Achievements
Effectively handled Government, Corporate & Schools accounts for verification with officials in order for payments to be effected in the respective institutional departments.
Customer complaints.
Billing adjustments.
Revenue collection etc.
Job Title
Trainee Commercial Clerk
Employment Period
1996 - 1997
Company
Uganda Electricity Board
Industry/Department
Energy /Customer Service Upcountry
Location:
Wandegeya & Jinja, Uganda
Description of Achievements
Passionately trained in handling customer complaints and the following leading to my confirmation from probationary period.
Effectively made Bill adjustments & performed other accounts work with passion to the satisfaction of my immediate supervisor.
Meter reading & meter management.
Revenue collection.
Energy marketing and meter installations
PART TIME - WORK HISTORY
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Description of Achievements
Member of the Contracts Committee of the board
28th July 2016
Namilyango College
Education
Mukono
Successfully oversaw the college’s development projects and introduced waterborne toilets and eliminated latrines as a way of improving sanitation and health of the students.
Participated in the process of identifying various contractors for college projects at reasonable costs but without compromising quality.
Chairperson of the Finance Committee of the board of Directors/Trustees
Nov 2015 - present
National Social Security Fund
Social Security
Kampala
Provided leadership to the board committee and always controlled the meetings.
Spearheaded the board committee by making timely budget estimates for 2016/17 financial year ready for minister of Finance’s final approval.
Ensured that proper books of accounts in regard to receipts and expenditures are kept including fund’s assets as per financial policies in place.
Overseeing implementation of strategies for success of projects such as the Pension towers, Lubowa housing estates, UN HQ projects e.t.c
Guided and recommended to board through the Finance committee of the board the proposed interest rates to members for declaration for FY 2015/16.
Periodically presenting to the main board on behalf of the Finance Committee issues agreed upon for board’s ratification/approvals.
Member of the Audit & Risk Assurance committee of the board of Director /Trustees
Nov 2015 - Present
National Social Security Fund
Social Security
Kampala
Occasionally identified areas of risk to the fund and look for measures and recommend for internal control improvement as a way of mitigating the risks.
Ensured that there is a prudent way of financial reporting, handling risk management, internal & external audit procedures are in place, sound regulatory compliance & governance.
Presented the committee’s findings and recommended for boards ratification and or recommendations
Member of the Select Committee of the Board of Governors
Oct 2015 - Present
Namilyango College
Education
Mukono
Occasionally attended to urgent/extra ordinary assignments of the college as and when required.
Recommended our findings to the board for approvals.
Chairman, Finance & General Development Committee of the board
Oct 2015 - Present
Namilyango College
Education
Mukono
Chaired meetings of the committee and provided leadership and control.
Monitored the usage of the college’s finances in regard to the various projects initiated and the day to day operations.
Allocated funds as per budget to finance important college projects that has led to new dormitories and replacement of pit latrines with modern amenities.
Took part in budgetary formulations and gave directions to the committee where there was no visibility.
Made recommendations for board’s approval for commencement of projects.
Took part in the bidding and tendering process to getting contractors and suppliers of services to the college.
Board of Governor
Oct 2015 - present
Namilyango College
Education
Mukono
Provided an investigative, monitoring and an oversight responsibility to the college.
Supported the work of the college and providing mission-based leadership and strategic governance for sustained growth.
Supported the college in meeting its primary objective of equipping the population with general academic knowledge and leading by example as one of the best performing government schools today.
Supported the Head Teacher in maintaining the discipline of students through the recommendations received from the academic and discipline committee of the board.
Supporting the various projects of the college to improve infrastructure in the oldest academic institution in Uganda.
Board of Director/Trustee
Sept 2015 - present
National Social Security Fund (NSSF)
Social Security
Kampala
Provided an investigative, monitoring and an oversight responsibility to the fund.
Established mission of the organization and guarded its vision and values.
Helped the fund to grow its asset base from Ugx 5.8 trillion in 2014/15 to Ugx 6.5 Trillion in 2015/16 FY making it the biggest fund in East Africa in terms of assets.
Helped reduce operational costs to income from 1.4% in 2014/15 to 1.3% in 2015/16 FY.
Put the fund on the regional stage as an envy of most fund business in the region and provided benchmark opportunities to many who want to learn how we do business at the fund.
Prudently invested member contributions in asset classes that bring in liquidity to member fund and shared as increased interests at end of the year.
Established policies that run the organization in a very cost efficient way and automated most of the systems to improve compliance and income.
Supported the Managing Director and his senior management team in managing the organization and also to review their performance according to an approved balance score card.
Approved & launched a 10 year strategic plan to raise the fund’s asset base to Ugx. 20 Trillion Fund by 2025.
Treasurer, PTA Executive
July 2015 - present
Namilyango College
Education
Mukono
Guided in the Preparation of financial reports and periodic presentation to the Finance committee of the board to seek for board’s approval.
Ensuring proper usage of the funds received as per budgetary allocation.
Made sure that the accounts are audited as required.
Provided support as Principle signatory to the accounts in matters of funds of the college.
Performed my role as the Chief custodian of the PTA funds.
Council Member
Oct 2014 – Present
Association of Public Sector Unions of East Africa.
Public Sector
Arusha, Tanzania
Represented the interests of workers in the public sectors in the East African region for better social and economic wellbeing.
Attended to council meetings and actively participated in policy formulations that the public sector workers are implementing are has led to improved harmony with employers.
Board of Director
Aug 2014 – present
East African Labor College (EALC)
Education
Kampala
Provided an investigative, monitoring and an oversight responsibility to the fund.
Supported the work of the new college and providing mission-based leadership and strategic governance for sustained growth.
Helped the college in meet its primary objective of equipping the population with general academic knowledge and also enhance trade union formal training as a whole.
Chairperson of Finance, Planning & Budget committee of the board
Aug 2014 – present
East African Labor College (EALC)
Education
Kampala
Chaired and controlled all committee meetings to a conclusion and came out with recommendations to the board for approval.
Supported the Finance functions of the college to enable operations to be done in the most cost efficient way and indeed is getting on despite limited resources. What has to be done is done is the principle we use in our operations.
Made planned activities and other provisions to the college’s disposal based on a well-designed and realistic budgetary framework.
Job Title
Employment Period
Chairperson Biermans House
June 2013 - Present
Institution Name
Namilyango College
Industry
Education
Location:
Mukono, Uganda
Description of Achievements
Chaired periodic house meetings for parents and Students of the house.
Improved the welfare & living conditions of the students who leave in Biermans by renovating most parts of the dormitory and providing new paint work.
Improved the hygiene of the house through collective participation of parents/students/school administration.
Supported the activities of the house in the best possible way materially, spiritually, financially etc.
Job Title
Employment Period
National Treasurer & Chairperson Finance Committee
Dec 2012 - Present
Company
Uganda Electricity & Allied Workers Union
Industry/Department
Non – Profit making organization/Finance.
Location:
Jinja, Uganda
Description of Achievements
Chaired and controlled all finance committee meetings.
Performed my role as the Chief Officer responsible for all union funds.
Supervised the finance department of UEAWU and introduced original book of entries that never existed before.
Introduced a new methodology of work based on accountability and balance score card with appraisals of performance being a must for all
Attended financial meetings on behalf of UEAWU and defended my department’s needs in terms of budgeting.
Presented accounts of UEAWU for periodic auditing and received fair rating from the auditors.
Implemented details in the management letter pertaining negative ratings if recommended by auditors for improvements.
Preparing Monthly reconciliation of Bank transactions
Presented myself as a principle signatory at all times when required to transact union business.
Presented financial reports at official meetings like NEC. (Quarterly, mid and end of year) or as required by auditors.
Attended to all meetings of the National Executive Committee of the Union as and when required. Also performed my roles in such meetings of financial report presentation.
Job Title
Employment Period
Company
Industry
Location:
Description of Achievements
Job Title
Permanent Representative – Central Governing Council
2011 - Present
National Organization of Trade Unions
Non – Profit making Organization
Kampala, Uganda
Represented the Uganda Electricity & Allied Workers Union in the supreme decision making body of NOTU .i.e. Central Governing Council.
Made decisions & formulated policies for the smooth running of NOTU affiliated unions by supporting her administrative arm i.e. Secretariat.
Charged with organizing and providing platforms for the election of workers Member of Parliament through electoral colleges over the years gone by.
Chairperson PTA
Employment Period
2011 - 2013
Company
Parents Teacher's Association (Aryaan Nursery & Primary School)
Industry
Education
Location:
Jinja, Uganda
Description of Achievements
Chaired meetings of parents and teachers in the school.
Bridged the gap between teachers and parents.
Raised revenue for maintaining the association.
Safeguarded the funds of the PTA and manage it to member’s expectation.
Fundraised for the association.
Improved the image and discipline of the school through the collective efforts of parents/teachers and pupils/students.
Job Title
Deputy National Treasurer
Employment Period
2010 - 2012
Company
Uganda Electricity & Allied Workers Union
Industry/Department
Non – Profit making organization/Finance
Location:
Jinja, Uganda
Description of Achievements
Deputized the National Treasurer as the Chief Financial Controller of Union funds and also performing all other duties in his absence.
Made quarterly, mid and end of year financial statements.
Negotiated in key areas in regard to recognition agreement with various employers during this time.
Job Title
Branch Secretary - Western Uganda
Employment Period
2006 - 2010
Company
Uganda Electricity & Allied Workers Union
Industry/Department
Non – Profit making organization/Administration
Location:
Mbarara, Uganda
Description of Achievements
Did a commendable job as the Chief spokesperson for workers in western Uganda.
Effectively managed union related matters from the region like, recruitment of members, meetings.
Effectively represented the region & members in the legislative house NEC deliberations.
Job Title
Employment Period
Company
Industry/Department
Location:
Description of Achievements
Job Title
Member of the National Executive Committee (NEC)
2000 - Present
Uganda Electricity & Allied Workers Union
Non – profit making organization
Jinja
Member of the Supreme decision making body of the UEAWU.
Made policies for running the activities of the Union and member involvement in the affairs of the union at shop, branch and National levels.
Participated in all meetings of NEC.
Branch Secretary Nile Region
Employment Period
2000 - 2006
Company
Uganda Electricity & Allied Workers Union
Industry/Department
Non – profit making organization/Administration
Location:
Jinja, Uganda
Description of Achievements
Performed my role as the Chief spokesperson for workers In Jinja/Nile Region i.e. Jinja, Lugazi, Kamuli & Iganga.
Effectively managed union related matters from the region like, recruitment of members, organizing meetings etc.
Job Title
Employment Period
Company
Industry/Department
Location:
Description of Achievements
Job Title
Team Manager, Umeme Football Club
1998 – 1999
Uganda Electricity Board
Energy/Soccer
Jinja, Uganda
Effectively managed team affairs and player welfare, recruitment etc
Effectively represented the team in meetings with league sponsors, competition committee and team sponsors.
Recruited football talents to the club on merit.
Shop Steward
Employment Period
1996 - 1999
Company
Uganda Electricity & Allied Workers Union
Industry
Non – profit making organization
Location:
Jinja, Uganda
Description of Achievements
Effectively represented the rank & file members in meetings.
Effectively Mobilized recruitment at shop level.
Languages
Fluent
Fluent
Fluent
Good
Fair
English
Swahili.
Acholi/ Luo.
Luganda.
Lusoga and Lunyankole.
Interests & Hobbies
Watching and playing soccer.
Driving/ Motor Sports.
Playing Chess.
Travelling, discovering new places and their people.
Socializing.
Facing new challenges.
Team work.
Referees:
Ms. Agnes Nalwanga
Head of Customer Service, Umeme Limited
Email: *****.********@*****.**.**
Tel: +256***-******
Mr. Patrick Byabakama Kaberenge
Chairman, Board of Directors/Trustees of National Social Security Fund, Uganda.
Email: **********@******.***
Tel: +256*********
Mr. Gerald Muguluma
Headmaster & Secretary Board of Governors, Namilyango College
Email: *******@*****.***
Tel: +256*********
Contact this candidate