Name: KRISHTIKA KRITI NARAYAN

Address: ** ******* ******** ******** **** NSW

Phone: 044*******

Gender: Female

Email: acvs7v@r.postjobfree.com

CAREER OVERVIEW

A dedicated Customer Service and IT Professional with cross-industry experience providing exemplary customer service and support, maintaining highly efficient work places, and employing technical expertise to manage and troubleshoot computer operating systems. I possess an innate ability to rapidly develop dynamic rapport with both clients and customers and an extensive repertoire of technical tools, software, and hardware. Excel in demanding, fast-paced environments

I am an optimistic, friendly person that possesses the right mix of positive attitude. Diverse enough to deliver high standards while maintaining high values. My greatest strength is my ability to walk into a new environment and be functional immediately. I am quick to learn and adapt to new situations, configurations and technologies.

EDUCATION DETAILS:

Tertiary Education:

2012 University of the South Pacific (USP)

Bachelor of Science Information Systems and Computer Science

2009 National Institute of Information Technology (NIIT)

Honors Diploma in IT

2008 National Institute of Information Technology (NIIT)

Advance Certificate in IT

2007 Fiji Institute of Technology (FIT)

Certificate in Hairdressing & Beauty Therapy

2006 Australia Pacific Tertiary Institute (APTI)

Advanced Certificate in Computing

Secondary Level:

2001 – 2005 Rishikul Sanatan College

Suva, Fiji Island

Primary Level

1998 – 2000 Rishikul Primary School

Suva, Fiji Island

1993 – 1997 Samabula Primary School

Suva, Fiji Island

WORK EXPERIENCES:

Sumo Salad April 2015 – Dec 2015

Westfield, Liverpool Job Type: Full Time Perm

Customer Service

Job Duties/ Responsibilities

Handling of cash and cash registers

Demonstrating excellence by preparing and serving all products according to standards.

Preparing/storing and packing food items in an efficient, friendly and courteous manner.

Knowing restaurant and shift goals and work to achieve them.

Observing the safe work practices that have been established

Keeping the designated work area, restaurant, designated equipment clean and tidy. Operating equipment safely and correctly and according to company procedures.

Key Competencies:

Approached and took orders from the customer in a courteous, friendly and efficient manner. Knew about new products and promotions and served customers with a sense of urgency.

Adhered to all Cash Accountability standards and procedures. Operated the cash register following correct cash handling and security procedures.

Dressed according to Uniform policy, including following personal hygiene guidelines.

Rotated food products on oldest date first basis and kept product stocked as required.

Demonstrated Positive Energy by handling customer complaints.

Demonstrated Teamwork by helping others when they needed it without having to be asked, supported other team members

Networld Computers Fiji Ltd Nov 2011 – Feb 2012

Suva, Fiji Islands Job Type: Casual/ Holiday Job

Outdoor Sales Technician

Job Duties/Responsibilities:

Identify the hardware and software needed to provide solutions to problems

Assist with the customization and adaptation of existing programmes to meet users' requirements

Provide telephone, face-to-face and online support to customers

Download and install appropriate software

Connect users to networks and provide initial training in facilities and applications

Talk with vendors and programmers

Provide information relating to customers' hardware and software purchasing decisions

Make sure users can use the equipment by providing personal tuition and self-help instructions

Undertake housekeeping and reporting functions for the area of responsibility.

Diagnose computer problems, monitor computer processing systems, install software and perform tests on computer equipment and programs

Set up computer equipment, schedule maintenance, repairs and computer parts ordering

Conduct a minimum of five sales presentations per week by physical visits to customer locations.

Perform professional presentations and demonstrations of company products/services while on-site.

Penetrate all targeted accounts and radiate sales from within client base.

Overcome objections of prospective customers.

Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.

Build and foster a network of referrals to create new opportunities for revenue growth.

Generate and develop new customer accounts to increase revenue, by cold calling if necessary.

Key Competencies:

Ensured follow-up by passing leads to Account Managers with calls-to action, dates, complete profile information, sources, and so on.

Always maintained professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner.

Actively managed call schedules to adequately cover assigned territory in a time-efficient manner.

Used marketing data using applicable sales management software tools to maximize sales efficiency and effectiveness.

Maintained accurate records; including sales call reports, expense reimbursement forms, billing invoices, and other documentation.

Assisted in creating RFP responses to potential clients.

Checked audits and inventory count, sold and repaired equipments in compliance with company procedures, and disseminated information and knowledge the company customer base.

Mango Café Nov 2009 - Feb 2010

Suva, Fiji Islands Job Type: Casual/ Holiday Job

Office Assistant Admin, Driver.

Job Duties/Responsibilities:

Sort and distribute incoming mail to areas and staff within the organization and dispatch outgoing mail

Write business letters, reports or office memos using word processing programmes

Answer telephone enquiries from customers, attend to visitors and assist other staff in the organization with their enquiries

Operate a range of office machines such as photocopiers, computers and faxes

File papers and documents

Undertake other duties such as banking, credit control or payroll functions.

Forwarding information by receiving and distributing communications; collecting and mailing correspondence; copying information.

Maintaining supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies to work stations.

Maintaining equipment by completing preventive maintenance; troubleshooting failures; calling for repairs; monitoring equipment operation; monitoring and purchasing meter fund

Key Competencies:

Maintaining office schedule by picking-up and delivering items using automobile.

Serving customers by backing-up receptionist; answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status.

Updating job knowledge by participating in educational opportunities.

Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Driver Job Duties/Responsibilities:

Deliver all official mail and check payments. In addition, collect mail as directed from offices.

Maintain a record of daily visits both in the mail registry book and in the vehicle logbooks available in each of the Delegation vehicles.

Responsible for the maintenance of designated vehicles and informing the Head of Administration when work needed to be carried out.

Carry out weekly vehicle checks on designated vehicles.

Do official banking as required, cashing cheques and making payments at the bank.

Deliver documents to Protocol for clearance of duty under privilege and clear goods through customs.

Check the Courier mailing list and dispatch the Courier.

Carry out any other duties as directed by Head of Administration.

Delivery of goods to and from offices.

Kazi Food Co-operation (KFC) May 2006 – June 2007

Suva, Fiji Island Job Type: Permanent Full Time

Cashier, Customer Care/ Service (Team Member).

Job Duties/Responsibilities:

Prepare/store/pack food items/serve/deliver company products according to company policy and procedures, and in an efficient, friendly and courteous manner reflecting the HWWT principles.

Achieve CHAMPS standards by executing CSL behavioral standards for Cleanliness, Hospitality, Accuracy, Maintenance, Produce and Speed of Service.

Demonstrate excellence by preparing and serving all products according to standards.

Know restaurant and shift goals and works to achieve them.

Observe the safe work practices that have been established, remedies minor unsafe situations within the level of authority, and immediately reports all incidents, accidents and unsafe conditions to management.

Keep the designated work area, restaurant, designated equipment and restrooms clean and tidy. Operate equipment safely and correctly and according to company procedures.

Key Competencies:

Approached and took orders from the customer in a courteous, friendly and efficient manner. Knew about new products and promotions and served customers with a sense of urgency.

Adhered to all Cash Accountability standards and procedures. Operated the cash register following correct cash handling and security procedures.

Dressed according to Uniform policy, including following personal hygiene guidelines.

Rotated food products on oldest date first basis and kept product stocked as required.

Demonstrated Positive Energy by handling customer complaints on the spot using L.A.S.T. Referred serious/difficult customer complaints to the Manager on duty immediately.

Demonstrated Teamwork by helping others when they needed it without having to be asked, supported other team members. Demonstrated Belief in People by treating fellow Team Members with respect and recognizing them regularly using CHAMPS cards.

Complied with all company policies and procedures as contained in the CHAMPS Standards Library (CSL).

Other duties as required by the Manager on Duty.

KEY STRENGTHS

Areas of Expertise / Personal Qualities

Installing and configuring computer hardware operating systems and applications;

Monitoring and maintaining computer systems and networks;

Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

Troubleshooting system and network problems and diagnosing and solving hardware or software faults;

Replacing parts as required;

Providing support, including procedural documentation and relevant reports;

Following diagrams and written instructions to repair a fault or set up a system;

Supporting the roll-out of new applications;

Setting up new users' accounts and profiles and dealing with password issues;

Responding within agreed time limits to call-outs;

Working continuously on a task until completion (or referral to third parties, if appropriate);

Prioritizing and managing many open cases at one time;

Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;

Testing and evaluating new technology;

Conducting electrical safety checks on computer equipment.

Competent knowledge of Computer skills, including Microsoft Office products HTML, JavaScript, SQL, Web Developer, Basic Software Programming, Networking, Hardware Maintenance, TCP/IP, Programming, Microsoft Office Suite, Database, PABX.

Understanding of the operation of a small business through involvement in family business

Developed strong accuracy and time management skills acquired through past work

General Office Management Experience, Scheduling Meeting and Event Planning Skills

Dependability, Attention to Detail, Administrative Writing Skills.

Excellent oral, written communication developed through work experience, Tertiary education and University Education, Experience in Telecommunication.

Technically orientated, technician minded with sales Skills, Commercial Awareness and Excellent Interpersonal Skills, Reporting Skills, Managing Processes, Organization, Analyzing Information, Professionalism.

Problem Solving, Supply Management, Inventory Control, Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Resolving Conflict.

Multi-Tasking, Data Entry Skills, Decision Making, Thoroughness, Independence, Informing Others And Results Driven. Computer Proficiency- operating software/ Hardware.

Experience in managing staffing resources effectively to meet company targets

Encouraging team spirit by building strong professional relationships with other team members

Developed critical thinking capabilities through study and its application in the workplace

Able to adapt to new situations quickly and fast learner with Strong work ethic and sense of responsibility.

REFEREES:

Avikash Narayan Vishal Charan Davendra Kumar

Refrigeration Mechanic Senior Systems Administrator Manager

Coldway Refrigeration The Consortium Centre Sumo Salad

040******* 041******* 041*******

Rinku Chand Sandya Nadan

Lab Technician Supervisor

Fountain Gate Secondary Sch Sumo Salad

042******* 042*******

Eshmi Kumar Kalara Vusoniwailala Saiyad Ali

Accountant Managing Director General Manager

Networld Computers Fiji Mango Café Fiji Kazi Food Cooperation (KFC) Fiji

006**-******* 006**-******* 006**-*******

Contact this candidate