Customer Service High School

Geneva Kitchens

*** ********* *****, **********, ** 38703 – 662-***-**** – ********@*****.***

Objective

To secure a position where I can utilize my skills and provide the opportunity for career growth and advancement. Experienced professional with a successful career in banking, business development administration. Excellent interpersonal, organizational and time management skills. Strong verbal and written communication skills; strong telephone and email etiquette Remarkable ability to work independently and complete tasks and minimal supervision. Processes strong public relations, communications, bookkeeping and mathematical skills. Professional in appearance and strong work ethics. Outstanding custom service skills, diplomatic and patient with all types of individuals and organizational levels. Highly organized with great attention to detail and follow-through understanding the importance of providing excellent service to maintain customer satisfaction, create trust and generate return business.

Experience

Personal Loan Specialist

Springleaf,, Greenville, MS

2014 –current

Processes Credit applications and develop Loan Proposals. Responsible for daily Reports and meeting Monthly Goals. Processing Loan payments, balancing cash drawer daily and making daily bank deposits. Making Collections and soliciting calls daily. Handling multiple phone lines. Develop business relationship with Local merchants and business owners. Explain and discuss Loan specifications, requirements and communicate loan account expectations. Notary and Sells Credit Life, Auto and Disability Insurance.

Senior Teller

Regions Bank, Greenville, MS

2005 – 2014

Assisted customers with safety deposit boxes. Processed key bag numbers and dollar amounts into the computer and reconciling the number of bags accepted from the armored courier. Secured the financial institution nightly. Responsible for selling and buying all currencies from the Federal Reserve. Responsible for balancing and reconciling reports daily, traveler’s checks, saving bonds and processing foreign currencies. Notary. Responsible for balancing and servicing ATM. Identified customer’s potential products and services needs and support delivery of appropriate bank services by referring clients to the platform team for further consultation. Assisted with opening and closing accounts, ordering checks, Debit/ATM cards and handled transactions such as credit card payments, loan payment and collections & exchange items. Assisted with monthly audits, compliance and security meetings. Provided paying and receiving transaction service to customers with accuracy, professionalism and a high level of service.

Customer Service Representative

CMA Cable, Leland, MS

1998 – 2005

Opened accounts and referred different products to customers. Performed customer service related work including billing, delinquent accounts, process utility payments and operating a personal computer and printer.

Education

GREENVILLE HIGH SCHOOL. High School Diploma

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