Sylvester Jones, Jr.

Hollis, NY *****

347-***-**** acvrvs@r.postjobfree.com

SUMMARY

Results-oriented, learner-focused and creative learning professional with significant experience designing, developing and facilitating engaging learning solutions that solve business problems. Experience with multiple delivery methods including instructor-led, virtual instructor-led, eLearning and job aids. Highly successful as a relationship builder, problem solver, internal consultant and coach. Additional experience in vendor management and project management. Skilled in assessing training needs of participants and effectively communicating accordingly. Proficient in delivering new content with minimal preparation time to meet the needs of the business. Recipient of an ICON award for outstanding client service. Recognized for consistently achieving high levels of productivity as a leader and individual contributor. Areas of expertise include:

Instructor-led Facilitation/ Coaching/Mentoring/Collaboration/Consulting/Change Management and Project Management/Multi-Tasking/Team Oriented /Influencing/Virtual Delivery/Advanced Learning Methodologies & Computer-based Training/Repurposing of Curricula & Presentations

EXPERIENCE

Staples Fulfillment Center, Secaucus, NJ

Senior Training Specialist/Learning and Development (May 2016 - Present)

Conduct needs analysis to identify performance gaps that can be solved through training

Coach and mentor managerial and supervisory personnel on key learning principles and concepts

Design and develop blended training solutions including instructor-led training (ILT), virtual

instructor-led training (vILT), eLearning and job aids

Facilitate both ILT and vILT courses using adult learning theory techniques

Incorporate learning interactivity such as discussions, hands on activities and breakout sessions

Provide thorough product and procedural training to new hires increasing confidence and productivity

Assess participant’s understanding of material by incorporating the use of second level

questions

JPMorgan Chase Bank, New York, NY (1988 2015)

Assistant Vice-President/Chase Community Banking Training and Delivery (2015)

Demonstrated mastery of effective instructor-led virtual facilitation to engage participants

including the use of questioning and active listening techniques that foster a safe learning

environment

Conducts needs analysis to identify performance gaps that can be solved through training

Designs and develops blended training solutions including instructor-led training (ILT), virtual

instructor-led training (vILT), eLearning and job aids

Converted several ILTs to vILTs, resulting in a reduction of travel expenses for both instructors

and learners

Facilitates both ILT and vILT courses using adult learning theory techniques

Incorporates learning interactivity such as discussions, hands on activities and breakout sessions

Assesses participant’s understanding of material by incorporating the use of second level

Questions

Assistant Vice-President/Centralized Operations Training and Development (2007 2015)

Consulted with clients to assess current needs and define future needs in relation to learning

projects and employee change initiatives

Worked in a partnership with the project manager to create the right business solution for the

client within the agreed timeline and budget

Responsible for the analysis, design, development, implementation and evaluation of agreed-

upon learning solutions

Designed, developed and delivered comprehensive training programs, including new hire, one-

on-one mentoring and coaching, Instructor-led virtual and classroom facilitation, and computer

based training for several lines of businesses

Evaluated and provided feedback on performance to all levels of employees while offering

solutions to maximize efficiency and maintain a high level of quality

Conducted training pilot sessions to validate design methodology and integrated objective

feedback for ongoing improvement

Mastered course content to ensure credible, learner-focused delivery

Assistant Vice-President/Work-Force Readiness Project Manager (2005 2007)

Consulted with clients to assess current needs and define future needs in relation to future

employee change initiatives

Worked closely with subject matter experts to develop on-line, self-paced, instructor-led and

paper based performance support materials

Ensured projects were completed on time, within the approved budget, and within stated

strategic business goals and objectives

Acted as a change agent in the identification and execution of performance improvement

initiatives

Served as the primary contact and relationship manager for clients, vendors, and key

stakeholders

Assistant Vice-President/E-Learning Project Manager (2001 2005)

Converted existing learning programs to web-based, virtual classroom, and audio-conference or

blended learning solution format

Ensured transfer of knowledge by utilizing appropriate multi-media technologies and adult

learning theories

Managed technology-based learning projects and vendor relationships

Partnered with external vendors to design and develop, and implement technology-based

programs

EDUCATION

Ashford University, San Diego, CA

Bachelors of Arts in Business Administration (degree expected 09/17)

New York University, New York, NY

Certificate, Multi-Media Technology

Howard University, Washington, DC

Attended two years with a major in Chemistry

TECHNICAL SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Adobe Connect, WebEx

VOLUNTEER AND COMMUNITY SERVICE

Reading Partners, Queens, NY

Tutor underprivileged students with basic reading skills

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