Sales Customer Service
Resume:
Advert Responsiveness Summary
Address: **A Garden Cove, Dorchester Drive, Parklands
Mobile Phone No.: +27-720******
Email Address: acvrsi@r.postjobfree.com
Driver’s Licence: Code B
Experience: 11 years in finance, retail & sales
Qualification: Grade 12
Computer Literacy: Ms Office
Personal Summary
I am a resourceful, flexible, innovative and professional person with knowledge and experience in the sales and finance sector. I possess excellent written and oral communication skills, an understanding of business processes and organizational awareness, the ability to influence and interact with colleagues and supervisors. I have a very high standard of personal regard for ethics and professionalism and a passion for ensuring that tasks are scheduled and deadlines are met.
Educational Qualifications and Courses Attended
Name of Institution
Details of Qualification
Date Attained
Faculty Training Institute
Certificate Programme in Business Analysis
2016
Mother City College
Information Technology
2006
Atlantis Senior Secondary
Matric/Grade 12
2005
Achievements
Award received as the most consistent consultant in 2014 at Capitec Bank, within my region.
Award received for top five salesmen within my region at Auto Pedigree.
Work History
Organisation: Auto Pedigree
Position Held: Finance/Sales Consultant
Duration: Feb 2015- Present
Key Responsibilities
Selling both new and used vehicles.
Selling all relevant products.
Manage clients throughout the sales process.
Explain features and benefits of vehicles and products to clients.
Demonstrating vehicles to clients, inlcuding test drives.
Market vehicles.
Meet monthly targets.
Attend monthly sales meeting.
Submit finance applications to the relevant banks.
Build a good rapport with all clients.
Follow up on all clients to maintain a good relationship.
Provide excellent customer service.
Administer various prospecting techniques to generate more sales.
Ensure all sales files have required documentation as per company policy.
Attend to internal and external customer enquiries and complaints.
Maintain files and record books to ensure that accurate records are kept.
Understanding of short term financing, insurance, licensing and warranty requirements.
Ability to understand and maintain profit margins.
Possess sound technical knowledge of vehicles.
Possess sound knowledge of business principals and implementation thereof.
Performs various general administrative functions.
Organisation: Capitec Bank
Position Held: Consultant
Duration: Jun 2011 – Feb 2015
Key Responsibilities
Drive unique exceptional Capitec Bank client service experience.
Administer HEAT (Hear, Emphasise, Ask, Take action) principals to all clients.
Act as client service champion at all time.
Gather and process client information.
Perform credit evaluations.
Sell/lend credit.
Sell all relevant products.
Perform general office admimistration and maintenance.
Perform Cash transitions with G4S.
Handling of cheque and cash deposits.
Up and cross all producst.
Market Capitec banking products.
Perform telemarketing Sales.
Assist with customer queries and correspondence.
Assist in credit and payment applications.
Enrolling of finger biometrics.
Processing and opening of savings accounts.
Initiate fixed term savings accounts and calculate accumalating interest.
Create and maintain client and referral system.
Create action plans on weekly basis to reach target.
Motivate fellow employess.
Understand montly income statement to reach branch objectives.
Organisation: Pick ‘n Pay
Position Held: Merchandiser
Duration: November 2005 – May 2011
Key Responsibilities
Stock controlling and registering thereof on SAP.
Updating of stock records on SAP.
Creation of product labels for prescribed stock.
Dealing with customer queries regarding stock availability.
Gather relevant information regarding stock and products that leads to successful resolution of customer queries.
Building relationships with other departments to ensure the business continuity is evolving.
Provide effective and efficient service to customers.
Ensure adherence to company policy with reference to stock availability and stock ordering.
Deal with difficult clients and perform conflict resolution.
Execute Management reports from SAP regarding stock and availability when requested.
Perform all cashier functions.
Ensure optimal consumer and customer satisfaction is achieved.
References
Name
Company
Position
Contact
Mr Johan Lagrange
Auto Pedigree
Manager
Mr William Mothibi
Capitec Bank
Manager
Mr Lennox Munroe
Pick ‘n Pay
Manager
Contact this candidate