Customer Service Machine Operator

MICHELE VALDEZ

*** ***** *** **** *, imperial beach, ca 91932 C: 801-***-**** *********@*******.***

PROFESSIONAL SUMMARY

Customer-oriented successful at troubleshooting and handling customer support issues in a timely manner. Energeticwith strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Self- directed and innovative thinker with a knack for developing creative solutions to complex problems. Seeking a position with the opportunity for new challenges and professional development and advancement. SKILLS

l Exceptional communication skills l Valid Class A Commercial Driver's License l MS Windows proficient l Safe driver training

l Quick learner l Customer-oriented

l Strong client relations l Organized

l Training development aptitude l Superior verbal and written communication skills l Proficient in cash management

WORK HISTORY

carrier/delivery, 03/1998 to 08/2013

USPS – 3680 pacific ave ogden, utah 84401

l Verified each delivery against shipping instructions before delivering to customers. l Contacted customers prior to delivery to confirm and coordinate delivery times. l Loaded truck and properly secured items to prevent damage during transportation. l Completed on-time deliveries by choosing the best and most efficient routes. l Drove company truck for local and intra-state pick-ups and deliveries. l Loaded and secured items in trucks.

l Verified that vehicle inspection stickers and registrations were current. l Recorded each delivery using the proper paperwork before leaving the warehouse. l Recorded delivery information using Xora.

l Communicated customer complaints, requests and feedback to company management. l Followed the company's loading and unloading procedures for hazardous materials. l Practiced safe and secure loading methods to avoid damaging goods. l Completed all documentation neatly and accurately. l Completed and submitted all necessary logs and paperwork on a daily basis. l Kept the warehouse and associated outside areas neat and clean at all times. l Interpreted maps and followed written and verbal directions. l Completed all necessary paperwork using neat and legible handwriting. packer/machine operator, 12/2013 to 03/2014

real pictures/temp position – mirimar

l Loaded and unloaded pieces into boxes for shipment. l Moved freight, stock and other materials to and from storage and production areas and loading docks. l Received, stored and shipped goods and materials. l Cleaned and maintained the warehouse in compliance with OSHA safety standards. l Tracked time spent on assignments each day for productivity reporting. l Unloaded cargo from truck with hand trucks and pallet jacks. l Stacked and stored pallets at the end of the shift to keep warehouse clean and organized. l Swept floors and stored equipment at the end of each shift. l Used item numbers to properly stock warehouse.

l Recorded numbers of units handled and moved using daily production sheets and work tickets. EDUCATION

GED: generals, 1988

ogden high school - 28th harrison blvd

weber state university - 40th harrison blvd

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