Customer Service Training

Mark Yochens

**** ******* ****** *******, ** ****4 608-***-**** ****.*******@*******.***

Objective

Seeking a skilled industrial maintenance technician position with a progressive manufacturing company where I can utilize my technical, mechanical, organizational and communications skills to enhance the company’s productivity and revenues.

Experience

KRAFT, OSCAR MAYER DIVISION MADISON, WI. JAN 2001 - PRESENT

PIPE FITTER/INDUSTRIAL FACILITY MAINTENANCE JAN 2003 - PRESENT

Promoted to Pipe fitter over 12 years ago. Selected from employees tested for the position.

Troubleshooting and repair of process equipment in an effective and safe manner.

Perform planning and scheduling. Have proven reliable performance in implementing Preventive Maintenance for a 2 million square foot facility.

Experienced Crew Chief for a multiple person team, with financial and enforcement responsibilities.

Provide written reports for management, supervisors and technical staff.

Design and implement training schedules for team members.

Excellent knowledge of the principles, methods and techniques used in the Industrial Pipe fitting trade.

Responsible for repair and maintenance to keep the plant running effectively and efficiently.

Quickly identify and resolve issues with troubleshooting skills to support production line processes.

Flexibility to work any shift, without accommodations, including weekends, holidays and overtime.

Effective communications with management and all employee levels.

Proven ability to follow detailed instructions, specifications, and blueprints.

Extensive knowledge of tools and equipment. Skilled in their safe use.

Strong ability to plan and perform project work involving the installation, modification, and repair of new and existing piping systems.

Preventative maintenance of process equipment and building structures.

Experienced and knowledgeable with welding equipment and fabrication techniques.

Extensive expertise in sheet metal fabrication in a variety of industrial applications.

Quality skills repairing and maintaining hydraulic pipes, tubing, hoses and related pumps and equipment.

Flexibility to handle incidental tasks as required, bringing projects to final completion.

Performed hands on training of new team members.

Excellent computer skills with multiple programs and databases, including SAP management system,

Sigma6, Microsoft Office Programs, and social media text, email and cellular communications.

Experience in HVAC, hydraulics, pneumatics, conveyors, III-phase electricity related to motors and motor feed controls.

Assembly Lineman 2001 – 2003

Worked in various production areas as a competent, hardworking team member in a very fast paced, high pressure manufacturing plant. Safety, working together and self-motivation were essential for success.

University of Wisconsin Milwaukee, WI 2000 - 2001

Staff Archaeologist

Field and Lab Technician for survey and excavations in various locations in Wisconsin. Received training in GPS survey equipment. Responsible for equipment, vehicle and financials. Performed training for new graduates in field techniques. Effective communications with public relations with Tribal Advisors and Land Owners.

Archaeologist, Consultant 1996 – 2000

Consultant traveling with various Cultural Resource Management Companies on Archaeology digs and projects. The majority of cultural surveys and archaeological excavations are the result of road construction and required that we continually meet important deadlines in a variety of unusual circumstances.

Other Experience 1993 - 1996

Worked through college while employed at Midas Auto Repair. The mechanical training and experience with the Midas Corporation is a valuable business model committed to safety and customer service. The Midas work experience provided a solid foundation to build on with continued work experience and additional training.

Education

MADISON AREA TECHNICAL COLLEGE 2003

MECHANICAL SKILLS TRAINING

Major: Kraft/Oscar Mayer Mechanical Skills Training

Related Coursework: Industrial Equipment Mechanisms, Industrial Fluid Distribution, SMAW, GMAW, GTAW, Brazing, Industrial Electricity and Controls, Interpreting Engineering Drawings, AC-DC Electronics, Industrial Electronics, College Math and Industry Safety.

KENT STATE UNIVERSITY 1996

BACHELOR OF ARTS DEGREE

Major: Anthropology; Minor: Philosophy

Related coursework: Field Work in Archaeology

CERTIFICATIONS

Registration by State of Wisconsin for Testing and Repair of Cross Connection Control Devices.

Steam Specialist Level 1 Training.

Operation of light equipment: forklift, boom lift, scissor lift etc.

Manufacturing asbestos safety.

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