Customer Service Medical
Resume:
Evelyn Castillo
Statesville, NC 28677
Employment:
Carolinas Healthcare System, Charlotte, NC
LCH Specialty Center – Registrar April/2016 - Present
Responsible for direct supervision of daily front office and ability to function in role of Practice Mgr during their absence. Functions include, but are not limited to, staff mgmt, auditing for accuracy, maintaining quality control, schedules, non-clinical coverage, facility and equipment needs, patient satisfaction and patient complaints. Responsible for medical and office supply purchasing, insurance filing, and refund distributions, Medical office, medical terminology, supervision pref. Excellent customer service, computer, communication skills, as well as adversed in IDX, EMR, Canopy/CPOE, Microsoft Outlook,Word, Excel, and Powerpoint
Carolinas Healthcare System, Charlotte, NC
LCH Specialty Center – Hickory Office Coordinator June/2008 - Present
Responsible for direct supervision of daily front office and ability to function in role of Practice Mgr during their absence. Functions include, but are not limited to, staff mgmt, auditing for accuracy, maintaining quality control, schedules, non-clinical coverage, facility and equipment needs, patient satisfaction and patient complaints. Responsible for medical and office supply purchasing, insurance filing, and refund distributions, Medical office, medical terminology, supervision pref. Excellent customer service, computer, communication skills, as well as adversed in IDX, EMR, Canopy/CPOE, Microsoft Outlook,Word, Excel, and Powerpoint
Carolinas HealthCare System, Charlotte, NC
Clerical Team Leader for Myers Park Pediatrics Apr/2002 – 5/2008
Responsible for patient registration, scheduling appointments, cash management, insurance verification, switchboard operator and procedure scheduler, collection of patient demographic and insurance information and key into system. Collection of co-pays. Customer service oriented and a tem player. IDX background, Star/Gui background, Med Data and Blue E experienced.
Winn Dixie, Statesville, NC
Customer Service Manager Jan/2001 – Apr/2002
Maintain all office functions regarding till pickups, loans, closeout at end of day, run customer service desks as needed, help customers with western union (especially Hispanics): maintain the front of the store in an orderly fashion to provide first quality service to our customers.
Iredell County DSS, Statesville, NC
Income Maintenance Caseworker II Sep/1998 – Oct/2001
Maintain all client records up to date, monthly review of services, take applications for eligibility of Medicaid, interpret for all programs including Medicaid, Food Stamps, Child Support, and any Support Services as needed.
Education:
Associate in Science in Business Administration
Mitchell Community College, Statesville, NC
May 2002
Additional Information:
Fluent in Spanish reading/writing/speech. Proficiency in Microsoft Applications, Completed Medical Terminology Class 3/02.
Completed Coding/Insurance Billing Class 5/02,
Type 50-60 wpm/18 years computer experience.
Reference Available upon Request
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