Customer Service Manager

Dawn Argese

***** ****** **** ***

Bristol, IN **507

574-***-**** Cellular

574-***-**** Home

**********@*****.***

Objective

To obtain a meaningful position in a manufacturing or service organization utilizing innovation, analysis, creativity, communications and follow-through skills to improve productivity and quality of products and services that provides opportunity for mutual growth.

Accomplishments and Capabilities

- Effectively organize and manage all aspects and details in the execution of projects from start to finish

- Communicate effectively with people in a personal, sales or customer relations atmosphere

- Generate enthusiasm and unity of purpose to achieve goals

- Work effectively in a highly confidential atmosphere

- Strong typing and clerical skills

- Proficient in Microsoft Office Suite 2010

Professional Experience

Pheasant Ridge Realty – Elkhart, IN

Office Administrator/Property Manager/Real Estate Assistant: May 2010-Current

- Legal Proceedings and Paperwork

- Bookkeeping, Accounting, Payroll

- Database and Website Maintenance

- Client Services

- File Management

- Real Estate Closings and File Maintenance

Martin’s Super Markets - Elkhart, IN

Customer Service/Cashier: May 2006-December 2012

- Cash Reconciliation

- Money Transfers

- Database Maintenance

- Customer Service

The Value Group - Clifton, NJ

Administrative/Property Management Assistant: December 2001-May 2002

- Process rental applications

- Gather all paperwork for staff review

- Preparation and mailing of Notices to Cease

- Preparation and mailing of Notices to Terminate

- Composition of daily staff and resident written correspondence

- Editing of resident/community newsletters

- Development of Disaster Procedures Manual

- Preparation of lease renewals

- Quarterly Reports

- Showing of apartments

- Establishment and maintenance of files

- Maintained resident database

MC Management, Inc. - Whippany, NJ

Human Resources Assistant/Administrative Assistant: June 2000 July 2001

- Daily Human Resource functions as assigned by Human Resource Manager

- Manage new employee orientation program and training

- Maintain filing system

- Prepare monthly census reports

- Payroll Accruals

- Maintain Equal Employment Opportunity (EEO) Reporting

- Edit and format company newsletter (MS Publisher 2000)

- Member disaster recovery taskforce

MC Management, Inc. - Whippany, NJ

Customer Sales Representative: August 1999 June 2000

- Data Entry

- Assist Training Manager in development and periodic updates of training materials

- Answer customer complaints

- Maintained customer database

- Trained new employees

Martin F. Barbato, Esq. Verona, NJ

Legal Secretary: April 1997 July 1999

- Preparation of Deeds, Mortgages, Contracts of Sale, Affidavits, Notes, Wills and Bankruptcy Petitions.

- Obtained Warrants of Satisfaction to rectify Judgments.

- Worked closely with banks, title agencies and attorneys to ensure smooth transition

- Handling of files from drawing of Real Estate Contracts to closing of Titles.

- General Secretarial and Receptionist Work.

Education

Ivy Tech State College

Currently Attending for Accounting Certifications and AS Degree

Indiana Wesleyan University-

BA in Business Administration, February 2012

Essex County College

AS in Social Sciences, Fall 2000

Professional Licenses and Certifications

New Jersey Real Estate Salespersons License

Obtained March 2002

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