Customer Service Information
Resume:
SHIELA MARIE LUCES DEL PILAR
South ** Father Martinez St., Brgy. Obrero Quezon City
****************@*****.***
OBJECTIVE: To succeed in an environment of growth and excellence while enhancing my working capacities, professional skills, business efficiencies and to serve my organization in best possible way with sheer determination and commitment.
EDUCATIONAL BACKGROUND:
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES SY 2005-2009
Bachelor of Broadcast Communication
Sta. Mesa, Manila
MANUEL ROXAS HIGH SCHOOL SY 2001-2005
Roxas District, Quezon City
GENERAL ROXAS ELEMENTARY SCHOOL SY 1995-2001
Roxas District, Quezon City
WORK EXPERIENCES:
METROBANKCARD CORPORATION MARCH 2012 to present
COLLECTIONS ASSOCIATE ( Metropark, Pasay city )
Job Responsibilities:
Responsible in performing collection activities for overlimit/pre-due accounts and front end (1-29 days) past due accounts.
Maintains specific information on cardholder’s financial account. (Billing Address, Contact Information, and other Information update.)
Processes Payment Arrangements designed for qualified Cardholders.
Evaluates and Processes reversal request from cardholders.
Endorses Accounts to Collection Agency for Skip Tracing for further collection activity.
Job Achievements:
Consistent Top Collector
Received Award and Recognition for achieving highest number of Payment Arrangements booked.
Awarded for creating a Training tool called “Prime E-guide” – a search engine tool that contains important information for scenarios/issues usually handled by collectors in our day to day collection activities.
Introduced a program called “The Monday Morning Huddle” - it’s a selection of fun activities done every Mondays. It is an effective way to start the week right and to uplift employees morale, spirit and energy from weekend’s aftermath.
IBM GLOBAL PROCESS SERVICES Sept. 2009 to April 2011
CUSTOMER SERVICE SPECIALIST ( Libis, Quezon City )
Job Responsibilities:
Receive inbound calls from US and Canadian Dealerships related to car parts they’ve ordered.
Provides information regarding order and cancellation status placed by the dealerships.
Endow Dealerships with tracking information of car parts they’ve ordered by calling different Plant Liaisons and Shipping Companies in the US and Canada.
Support Dealerships with “Part Locator” service where parts not available in their city made possible to acquire by calling nearby dealerships.
Assistant to the Team Leader assigned to collate and remind scheduled outbound service calls for each team members.
PERSONAL DATA:
Birth Date: January 10, 1989
Age: 27 years old Height: 5’10”
Civil Status: Single
REFERENCES:
Dr. Ma. Lourdes Garcia 093********
PUP Professor/Accreditation Officer
Florence Neil Forca 091********
CocaCola Finance Admin Specialist
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