Technical Support Sales

Charles M. Connors

**** ********* *** ****: 1-334-***-****

Opelika, AL 36804 ********@*******.***

Summary

Technical Sales and Service Supervisor with 21 years of experience, including lab and robot. Other knowledge includes

inventory control, order processing, appearance and thickness equipment.

Monitoring, evaluating, and maintaining proper operations of the Electro deposition E-coat/Electro Deposition System

Highlights

Dedication to product quality Launched PPG electro coat at Hyundia Alabama

Business development Launched OPP3 primer at Hyundai and Kia.

After sales support Ordered and maintained products and inventory

Computer usage Daily monitoring of the following: viscosity, PH,

Supply management expertise inventory and system fills

Microsoft Excel proficiency Data collection to include: Bykmac, Wave Scan, Pelt

Flexible schedule Films, and LASD Films

Daily, weekly, monthly and yearly reporting. Dirt Team

Weekly ordering of product Provided Technical support for LASD, Primer,

Problem solving team Topcoat and Ecoat at Hyundai.

Provided Technical support for LASD, Primer and

Topcoat at Kia.

Accomplishments

Customer Excellence Award for the following:

*Assist in development and successful line trials at PPG's next generation OPP3 waterborne primer at Hyundai.

*Growth of LASD business at Hyundai recognizing support and communication to all colleagues at all levels, plant, engineering,technical and sales.

*Technical capabilities and contributions on 3 new color launches at KMMG.

*Successfully Launched new products in several plants.

*Increased revenue for PPG at several plants.

Technical Training

Actively supported and trained new employees for several months to improve the general professional skills and

customer relations in the plants

Successfully converted Axalta Ecoat to PPG Ecoat

Basic robot programming

Monitored LASD process and application

Monitored and managed electrocoat

Monitored and managed topcoat process

Experience

Tech sales and Service Supervisor, 04/1995 06/2016

PPG Industries Pittsburgh, PA

Developed and implemented data-based solutions in a timely manner.

Maintained and enforced a safe and clean working environment at all times.

Coordinated preventative maintenance on existing and new production equipment, including routine calibration.

Established and adjusted work procedures to meet production schedules.

Worked with Hyundai for reduction in product usage for cost savings and diligently maintained safety and quality

standards.

Implemented root cause and corrective actions to remove production constraints and improve product quality.

Completed key projects on time, on budget and with a high level of accuracy.

Developed and maintained strong and clear communication and rapport with plant personnel.

Reviewed the performance outcomes to set future targets.

Education

Kent State University Trumbull Campus Warren, OH, United States

Associate of Science Chemistry

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