Sales Customer Service

Maurício Castilholi Turquia

**** **** ****** ** – Boca Raton

Florida Contact: 561-***-**** –

American/Brazilian Citizen - ***************@*****.***

Social security: 594.50.2446

Objective: Exceeding expectations

Education

Business Marketing, 2002

Administration

Profile

Strong leadership skills.

Motivated, knowledgeable, and personable business professional with multiple levels of experiences.

Expert relationship builder, channel developer, negotiator and sales strategist.

Diplomatic and polite with professionals of all levels.

Accustomed to handling confidential records.

Ability to easily work within a team environment.

Excellent organizational skills.

Attended classes, workshops, and focus groups for professional and educational advancement in management field.

Language skills – Fluent in English and Portuguese; basic Spanish.

Professional Experience

MANAGEMENT / PROBLEM SOLVING AND SALES

Sales Team Training & Management

• Strong experience in Dealers and Reustaurants USA and Brazil.

• Expertise in system service desk

• Provide impeccable customer service.

• Retain customers that have intentions to disconnect or downgrade services.

• Resolve disputes and billing issues.

• Buying food products, focused in the area of bars and restaurants, monitoring risk factors.

• Meet and exceed company monthly goals.

• Complex Negotiations & Sales Cycles

ANALYST: REPORTS/MONITORING/ORIENTATION

• Prepare, analyze, and update complex loss/gain reports of revenue.

• Professional correspondence to internal and external customers.

• Design a series of guides for different departments, providing knowledge to employees and

• Rapidly learn various computer programs; completed Microsoft Office Excel certificate course.

ADMINISTRATIVE: ORGANIZATION/ACCURACY

• Manage all aspects of day-to-day operations:

• Finances: accounts payable/receivable, invoicing, insurance billing, budgeting.

• Paperwork supervision of a total of six stores with over one hundred employees.

• Compliance with all facility, and insurance requirements

Employment History

• Roma Fiat – Dealer - October/2011 - Present

Sales

• Catalão vehicles – VW – Dealer - - Jan./ 2010 – Oct./ 2011

Sales

• Carbel S/A – VW -Dealer - Brasil - Apr/2007 - Jan./2010

Sales Manager and F&I

• Marrone Ford – Margate – Florida - USA Apr/2002 - Apr/2007

Sales, Front Desk Manager

• Fácil Cell Phone – Brasil Aug./1992 Apr./2002

Operations Director –

Restaurant and Bar - Sea Lord – Sep/1990 Feb/2000

Restaurant Casa de Fato – – Aug 1993/ Jul/ 1998

• Hotel Holiday Inn – Highland Beach - Florida Aug./1983 - May/1990

Waiter, front desk

Bank Auxiliar of São Paulo – Brasil -February./ 1980 – Julho/ 1983

Office boy

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