Carrie James

Resume

Objective:

With the completion of my education at Grand Canyon University allowed me the ability to perform the responsibilities of an Executive Administrative Assistant. In obtaining my Bachelors of Science in Business Administration instill the ability of an efficient problem solver with a complete range of accounting, office management experience, interpersonal skills and brilliant customer relationship skills.

Employment History from 2016 to 1995

May 11, 2014- April 23, 2016, Relocated to Wal-Mart Company, 3706 Diann Marie Rd.

Louisville, Ky. 40241 502-***-****

Support Manager:

Is to ensure that the organizational functions are aligned with the day-to-day procedures for customer service and productivity balance,

Ensuring task defenses are aligned product placements are filled and balanced,

Fulfilling needs and wants of our consumers,

Managing all internal information per protocol,

Problem solving of internal affairs,

Monitoring Scheduling,

Assisting in merchandising operations along with inventory control

Conducting effective interpersonal communication, and

Resolving issues that impact the company from employees to consumer.

Customer Service Manager:

Ensuring that facilitation of day-to-day operations on the frontline,

Diagnose and rectify any issues of imbalance within the organization of customer care,

Monitor employees to increase productivity and maintain friendly environment,

Audit and file reports of generated sales per associate.

Plan and forecast daily activities of frontline staff,

Translate and integrate any modifications of operations are in compliance of organization,

Monitor all product for correct pricing when there are issues,

Keep reports of all returns,

Negotiate product care with precision and clarity, and

Control finances supplemented to the staff

June 29, 2012- April 25, 2014, Wal-Mart Company 4041 Veterans Dr., Ottawa, Illinois 61350 815-***-****

Customer Service Representative:

Communications,

Financial Transmitter,

Money Service Job Aid,

Integrate the company using telecommunication,

Transmitting intellect,

With the adaptability of communication through technology within transferring funds,

Process transaction,

Monitoring fraudulent activities within exchanges throughout Walmart Industry, and

Efficiency within complaints policies of financial service compliance informational division is very important to the success of the business.

November 15, 2010- February 22, 2011, CSI Staffing Inc., Corporate Services 9995 Gate Parkway North Suite 100, Jacksonville, Florida 32246, 1-800-***-**** ext. 221, National Recruiter Manager, Roni Cabanban email: acvr22@r.postjobfree.com

Humana of Louisville CPU of replies (Sub-contractor):

The system's interface and CPU are in constant communication with one another to provide Humana building management, its associates, and visitors the most up-to-date information through the most advanced customizable traffic management and vertical transportation tool available in the industry today.

Making the member happy and avoiding costly mistakes,

Coding the information to be corrected,

Keeping notation of all corrections with dates, code responses, with status codes for transitional acceptance and sent letters to the members of acknowledgement of acceptance, denials, etc. From a data base of specifics letters to suite the case...

Handling and having professionalism of member’s demographic, social security numbers, etc.

July 6, 2006 – August 30, 2010 Boys and Girls Haven of Louisville/ Foster Care and Adoption Agency, 2301 Goldsmith Lane Louisville, Kentucky 40218 1-502-***-****, Case Manager, Donna Fugate email: acvr22@r.postjobfree.com

Foster Parent of Therapeutic Teens:

Monitoring and mentoring teens within a home environment for, structural/stability of a family environment,

Communication with State Guardians, Case Managers, Court’s and Therapist’s for procedural advancement for independence living,

Teach the clients to interact within society

Take all clients to appointments,

Kept log the behavioral patterns, medication administration, daily activities, and

Interacted and assisting in the reconciliation to the original family.

December 1998 – September 2006 Kroger Co. of Louisville/Indiana, 2440 Bardstown Road Louisville, Kentucky 40218, 1-502-***-****

Dept. Manager of the Delicatessen:

I took care of all customer service for complaints,

Employee conditioning and training,

I handle the inventory of all the products in the department for precision through calculations of overhead and losses,

Ordering resupplying all the products needed,

Scheduled the employees of the department,

Made sure our equipment was in top shape,

I made the department functional able and presentable to the customers,

Made sure the temperatures were at standards of the company,

Keeping logs of the exactly what was disposable,

Had 16 or less of employees to oversee and make a happy environment to work,

I also helped to remodel the department in different stores, and

Was a part of the Board of Trustee of the Company

Education

Grand Canyon University 2010-2015 Bachelors of Science in Business Administration

Graduated with a four-year Degree online

Central Kentucky VO Tech 1983 Certified Nursing Assistance and Certified Medical Assistant Graduate

Kauffman’s Beauty Academy 1981 Hair Design/ Cosmetology Graduate

Eastern Kentucky University 1978 Primary Education,

Henry Clay High 1977

Skills

Research Analysis, Customer Service, Cashier, Shipping processes, Ordering, Receptionist, Management, Teen Behavior, Scheduling, Training, Inventory Control, Production, Microsoft Office, (Excel, Microsoft Words, PowerPoint Presentation, Spreadsheets), Policies and Procedures, Business Ethics, Filing, Business Structure, Quality Control, Analyzing Stock and Comparative, Marketing Management, Production/Operational Management, Financial Statement Analysis, Financial Accounting, Economics, Business Finance, Business Statistics, Phycology, Business Law, Financial Accounting, Operational Behavior, Human Resources, Managerial Accounting, Communication Skills, and Servant Leadership.

Interests

Communications, Research, Teaching, Public speaking, Traveling, Motivational speaking, Analysis and Marketing

Accomplishments

Became the Employee Front-End associate of the Month with two months, this gave me the opportunity to train Associate. Actively assisted on the Board of Trustee of the Region of Kroger Company with intuitive and efficiency, Community Center Board Representative, and Foster Parent of Therapeutic Teens. Finally, accomplishing a four-year degree from Grand Canyon University with a Bachelor’s of Science in Business Administration.

References can be given per request or interview.

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