*** * ******** **

Wichita, Kansas *****

620-***-****

acvqzf@r.postjobfree.com

Summary

I studied Criminal Justice for two years at Hutchinson Community College, during that time I also worked as a campus security cadet and a cashier for a local grocery store. After I finished taking courses at HCC, I then continued my interest in site security by working simultaneously with US Security Associates at the extended campus of Hutchinson Community College and at Hospira in McPherson as a security officer. This past experience has taught me the importance of protecting both the business and the customer, while at the same time providing valuable experience in customer service and proper money handling; I believe those skills will be invaluable to me in my future career prospects.

Relevant Skills and Experience

Work Experience

March 2016-May 2016

Simplex Grinnell, Wichita KS, 67208

Administrative Assistant - Assisted with office management by such means as phone call management and transfer using a switchboard, organized and filed customer records, inventoried parts in stock, helped set-up vendors for service, modified contracts with customers as necessary, and assisted with payroll duties.

•Gained experience using a payroll program.

•Learned best-practices for formal contract modification.

•Prioritize and multi-task busy front desk responsibilities.

November 2015-March 2016

Kansas Counselors Incorporated, Wichita, KS, 67203

Transfer Agent - Serve company needs by calling individuals and verifying their identity. Based on that verification response I either transfer them to a different agent or leave a message if it is determined that they may be reached at that number.

•Researching, locating, and providing information.

•Maintains call center database by entering information.

•Determines requirements by working with customers.

January 2015-May 2015

Wichita State University, Wichita KS 67260

Parking Service Officer - Patrolled assigned areas of the campus to enforce parking regulations, ordinances and laws.

•Escorted students from campus to their cars off campus

•Issued parking citations

•Set up lot reservations

•Assisted the university police department

April 2014-January 2015

Convergys, Wichita, KS, 67207

Customer Service Rep for AT&T- Inbound call center and answer phone calls from customers and solve their needs.

•Unified and Combined billing

•Create new accounts for customers

•Help with billing and or account questions

•Make changes to or cancel products on accounts.

October 2013-April 2014

Cabelas, Wichita, KS, 67226

Cashier- To assist customers so that they have a pleasant and efficient shopping experience.

•Help customers with product concerns or problems

•Sell merchandise to customers

August 2012-October 2013

Home Town Foods, Inman, KS, 67546

Cashier – To assist customers so that they have a pleasant and efficient shopping experience.

•Stock and face products on store shelves

•Cut and package deli meats to customers specifications

•Help customers with product concerns or problems

May 2011-August 2012

US Security Associates, McPherson, KS, 67460

Security Officer – Performed security duties on campus of Hutchinson Community College as well as Hospira and helped students and employees to resolve conflicts.

•Wrote incident reports for policy or rule violations

•Watched security camera footage and patrolled buildings

•Answered phone calls to the security office to resolve issues or direct the calls to the department that could

Education

Hutchinson Community College, Hutchinson, Kansas, 67501

Coursework in Criminal Justice, 2008-2011

Sterling High School, Sterling, KS, 67579

General High School Diploma, 2004-2008

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