Customer Service Manager

Holli R. Burke

**** ***** ******* ** #*, Deming,NM, 88030

575-***-**** *****.*****@*******.***

Objective: To perform in an efficient, professional manner; to assist who and where I can; to learn and expand my abilities and knowledge everyday in order to become a more valuable asset.

Experience:

02/2016 to Present Receptionist

Deming Animal Clinic, 2117 Columbus Rd SE, Deming, NM 88030

Brenda Haynes (Office Manager) 575-***-****

Provide Customer Service, cashier, Registration and Admission of pets into care and treatment of Vet. Assist in Office with products and services as needed.

04/2015 - 02-2016 Customer Service Associate

Kmart/Sears, 1205 E Pine, Deming, NM 88030

Maria Alvarez (Human Resource Manager) 575-***-****

Provide customer service, cashier, cash office, customer service desk, and pharmacy specific assistance to customers and staff.

*HIPAA compliance trained

11/2014 - 02/2015 Field Technician

Enterprise Consulting Solution, 15458 North 28th Ave, Phoenix, AZ 85053

Chantel Perez (Tech Coordinator)623-***-****

Obtain encrypted copies of specific medical records for client by means of scanning and through electronic download.

*HIPAA compliance trained

02/2014 - 11/2014 Call Agent

Afni, Inc., 7810 E Escalante Rd, Tucson, AZ 85730

Luis Velasco (Supervisor)520-***-****

Handled incoming calls for customer service, billing, and sales for client.

11/2013 - 02/2014 Field Technician

Enterprise Consulting Solution, 15458 North 28th Ave, Phoenix, AZ 85053

Salina Martinez (Tech Coordinator)623-***-****

Obtain encrypted copies of specific medical records for client by means of scanning and through electronic download.

*HIPAA compliance trained

01/2011 to 05/2011 Caregiver

Arizona Consumer Direct Care, 50 N Alvernon Way, Tucson, AZ 85711

Martha Burke (client/manager) 520-***-****

Completed tasks, housework and personal care for client / manager. My time and tasks were assigned and approved by the client

*CPR Certified *HIPAA compliance trained

05/03/10 to 05/17/2010 Sales Telemarketer

Dunham, Gold and Porter, LLC, 7505 E Tanque Verde, Tucson, AZ 85715

Wade Denning, Sales Mgr 520-***-****

B2B Sales calls to promote business clients for company, account follow up for collections placement.

02/08 to 02/10 AFS Rep Level III,

Tucson Medical Center, 5301 E Grant Rd. Tucson, AZ 85712

Patty Ledbetter, Chief Admin Spv AFS 520-***-****

Registration / Admission procedures for OP Admitting, Main Admitting, Palo Verde Admitting and Labor & Delivery Admitting. Obtain patient information, insurance information, verification, benefits and authorizations, cashier, and collections.

*HIPAA compliance trained

11/07 to 02/08 Temporary Employee

AppleOne, Inc, 2020 E Prince Rd # 803 Tucson, AZ, 85719

Julie Wood, Rep Administrator 520-***-****

Entered employment as agency employee to work at Tucson Medical performing listed duties until a “core” position was offered to me in Feb 2008.

07/07 to 11/07 Desk Agent

Fairfield Inn Marriott Tucson Airport, 6955 S Tucson Blvd,

Tucson, AZ, 85705

Charles Steeno, Asst General Mgr 520-***-****

Guest Services, Reservations, Cashier, customer service

08/04 to 06/07 Caregiver

Coordinated Home Health, 315 E Poplar, Deming, NM, 88030

Irma Lopez, supervisor 575-***-****

Client services, cleaning, care, and companionship. Attend training monthly. Run errands as needed for client.

*HIPAA compliance trained

02/03 to 01/05 Office Coordinator - Radiology

Mimbres Memorial Hospital, 900 W Ash, Deming, NM, 88030

Eric Crawford, Radiology Mgr (575) 546- 5800

Customer Service, Prepare copies and assist technicians, Disburse reports to physician offices

*HIPAA compliance trained

10/01 to 02/03 Registration/Admissions

Mimbres Memorial Hospital, 900 W Ash, Deming, NM, 88030

Patricia Juarez, Asst Bus Ofc Mgr 575-***-****

Patient Information / Billing / Switchboard, Assist technicians / clean / stock

Assist coordination of patient emergencies and transport.

*HIPAA compliance trained

Education:

Pima Community College, Tucson, AZ

August 07 to December 2010

Business Administration with HR Certification – no degree obtained

New Mexico State Univ - DABCC, Las Cruces, NM

August 2005 to May 2007

Psychology – no degree obtained

*Crimson scholar 2006 (honors)

References:

Misty Black 575-***-****

Co-worker Kmart Pharmacy

Vicki Flores 520-***-****

Co-worker/Trainer Tucson Medical Center

Amanda Molina 915-***-****

Co-worker/Supr Deming Animal Clinic

Tierra Bryne 575-***-****

Lifelong friend

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