Customer Service Medical
Resume:
Tina Sharpe
************@*****.***
*** * **** ****** ******** Drive
Cheraw, SC 29520
Professional Headline
I am a committed and motivated Medical Office Assistant with exceptional customer-relations and decision-making skills; with a strong work ethic and a professional demeanor.
Background/Summary
Dedicated and focused Medical Administrative Assistant with more than 14 years of hands-on experience within the health and wellness industry. Highly skilled at working closely with clients in charting results, detailing plans, and strategies. Adapt at developing strong customer relationships, answering telephones, prioritizing workload, critical thinking and maintaining public relations. Knowledge of medical terminology, HIPAA security, electronic medical record software and all health insurance claims.
Professional Experience
Company: Care South Carolina
Title: Medical Office Assistant
Location: Hartsville, SC
Dates: 09/2010-Present
Providing customer service, retrieving and filing charts.
Scheduling for patients within the company/ outside the company.
Verifying and keying codes, diagnoses and insurance coverage.
Corresponded with patients and others outside business through phone, fax, and email and in person to schedule appointments and answering inquiries.
Company: McLeod Hospital
Title: CNA
Location: Florence, SC
Dates: 02/2010-09/2010
Provided care and comfort to the patients, Collect vital signs.
Entered vital signs and any other vital information.
Demonstrating proficiencies in telephone, email, fax, and front-desk reception, keying chargers and communicating with insurance companies in a high volume environment.
Company: Marlboro County
Title: E-911Dispatcher
Location: Bennettsville, SC
Dates: 02/2008-07/2008
Answer emergency calls/non-emergency calls
Dispatch the proper units.
Entering information into the computer.
Handling customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Company: Wachovia Bank
Title: Teller/Teller Manger
Location: Bennettsville, SC
Dates: 05/2001- 04/2006
Conducting money transactions, providing customer service.
Overseeing teller line, handling monthly and yearly evaluations.
Selling products, assisting branch manager.
Skills
Broad-ranging industry experience includes; healthcare, banking, clerical
Energetic and organized
Self-starter with professional manner
Excellent communication and multi-tasking skills
MS Office, MS Excel, MS Power Point, Type 40 WPM
HealthPort, Centricity
Education
Professional Medical Training Center, Florence, SC
Degree: CNA/Phlebotomist
Dates attended: 2010
NETC, Cheraw, SC
Degree: Medical Office Assistant
Dates attended: 2000-2009
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