Resume

Joanne M Rodriguez

Accounts Receivable Collection Specialist

e-mail:acvqmm@r.postjobfree.com

Contact # 905-***-****)

Objective

A dedicated and hardworking professional with over 10 years experience in the financial industry. I am a team player looking for a role where the combination of my skills, experience, professional attitude and productivity can be maximized.

Summary

Over 10 years of combined experience within the accounts receivable and collection industry, gaining extensive experience in all phases of collections policies and procedures, also within a call centre environment.

A responsible individual combining entrepreneurial spirit with specialized skills in credit and collections, and capable of operating independently.

A recognized “team player”, processing sound business judgment, with bottom-line orientation. Strong communication and learning skills, possessing a proven record of performance and dependability. Enthusiastic and a quick learner, taking pride in achieving results.

A well organized professional with a positive attitude, able to work effectively in collaboration with others with a proven ability to recognize and resolve problems.

Accomplishments

Completed Dun & Brad courses in Excel-both intermediate and advanced successfully

Highly reliable self-starter, experience in completing assignments with minimum supervision.

While successfully managing large portfolios, drastically reducing company exposure. Liaised well with others to successfully resolve customer issues.

Established and maintained credits limits on new accounts, utilizing reporting institutions

Successfully worked in conjunction with third party associates, as well as a call centre environment.

Professional Experience

July 2014 – March 2015 TransUnion Canada (Contract) A/R Senior Collector

Utilizing People Soft and AS400, experienced in all aspects of the collection process including dealing with high volume, large balance customers, conducting routine collections, reconciling accounts, preparing and submitting statements, liaising between other departments and performing other duties as requested.

October 2013-April2014 SCI Logistics (Contract) A/R Senior Collector

Utilizing SAP, handled all aspects of Collections, high volume accounts within the Logistics Group of Companies, both Canadian and US, posted cash, liaised between the departments, worked closely with all managers within the organization, and branches, assisted with other problems on accounts, reconciled when required. Other duties performed upon request.

April 2012-March 2013 Outotec Canada (Contract) Senior Collector

Utilizing SAP, handled all aspects of A/R Collections, high volume accounts in the Engineering field, called on all past due accounts, liaised between Managers, Engineers, Sales, and the Controller, got involved with any disputes with customers. Worked internally with all departments, problem solving.

Oct 2007-Dec 2011 Citi Bank Canada Inbound/Outbound Specialist

Handled all Inbound/Outbound calls for both Canada and US portfolios. Managed and completed receivable portfolio, analyze accounts and negotiated timely and effective payment solutions as set out in the policy. Liaised with clients on special issues implemented collection strategy and problem solving techniques specific to corporate requirements. Effectively communicated with both internal and external clients. Successfully, maintained monthly quota.

Jan 2004-April 2007 Kyocera Mita Canada Senior A/R Credit/Collections

Utilizing AS400, handled all aspects of A/R collections, using Oracle system called on all past due accounts, released orders daily, posted cash to corporate accounts, daily banking deposits, reconciled where required, opened accounts and approved credit limits, worked closely with Controller and assisted in other duties when requested.

Sep 2002-Oct 2003 Lakeshore Electronics Credit Collection Supervisor

Utilizing Business Vision, handled all aspects of collections, supervised and trained staff. Opened new accounts, granted credit limits, obtained information on Dun & BradStreet. Liaised with third party collection agency for legal action, posted cash daily to card member accounts, handled all special accounts, reconciled accounts and assisted with any disputes from customers.

Jan 2002-July 2002 GE Capital (Contract) Senior Credit/Collections Utilizing Oracle/ SAP/Triton/Goofy. Collected over 2000 active accounts within the manufacturing and industrial group, liaised between team leaders, managers and sales, reconciled accounts, worked closely with all internal departments, problem solving.

July 1999-Oct 2001 Grinnell Fire Protection Senior Credit/Collections

Utilizing AS400,handled high volume accounts in construction field, liaised between managers at the branches in Ottawa, Halifax, Windsor, London and Newfoundland, travelled on occasion to the different branches. Followed up with Dun & BradStreet reports, pulled payments from lock box via funds transfer, implemented the use of credit card, assisted other with payment schedules and encoding cheques.

June 1995-June 1999 Global Upholstery Inc. Senior A/R Credit/Collections

Utilizing AS400,handling accounts in the industrial group and Government accounts throughout Canada, invoicing and billing for expense accounts, worked closely with the government depart ensuring all accounts recovered, posted daily, reconciled and updated accounts in the master files, released orders for current customers.

Aug 1990-Nov 1994 Unisource Canada Inc. Senior A/R Credit/Collections

Collected for Restaurants, Manufacturing and Industrial groups, liaised with inter office company, released orders, posted and reconciled accounts daily, reduced past due from 120-90 to 60-30 days.

July 1988-July1990 Mc Cleve Truck Sales A/R Credit Collections Clerk

Called on all past due accounts, assisted credit manager as requested with daily deposits, and accounts applications. Credit Bureau reporting, liaised with Mc Cleave leasing department, authorized work for the different branches.

May 1974-June 1988 CIBC Collections/foreign Exc. Clerk

Collected cheques world wide from various banks, reports for payment on Swift MT, verified customers signature, handled all foreign currency, performed junior assistant accounting duties, processed statements for correspondent

Education and Training

Management Studies : Sheridan College OMDP-Diploma in Leadership-Skills Certificate.

Book Keeping Course: Sheridan College-Basic Accounting.

Word-Perfect 5.1 and Microsoft Excel: Adult Learning Centre E- Diploma

Collections, Receivable Management: Dunn & Brad Attended Work Shops

Referrals upon request.

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