Cynthia Matherly

**** ********* ***** ****** *** 1

Louisville, KY 40258

acvqja@r.postjobfree.com - 502-***-****

Work Experience

Kroger 2015-2016

HR/Operations Assistant Store Manager

Assist Store Manager with daily duties. Assist customers and have HR duties with associates. Hold weekly meetings with the Customer 1st Team. Have Safety Meetings and ensure the customers receive the best customer service. Assist the associates with schedules, conflicts or whatever else may arise. Coach, develop and train to ensure Best Practices are in place. Help lead our team to meet our Store goals and also help reach a Sharing Success Payout. Assist in every dept of the store whatever the needs may be. I just recently switched to the role of Operations Assistant Store Manager. My duties now include training the new HR Assistant Store Manager for my previous role as well as writing the budget for the store, making the schedules for every dept as well as in charge of shrink and food safety.

Digital Press Manager

Print Fulfillment Services - Louisville, KY

February 2013 to Present

Digital Press Manager Feb 2013 - Present

Print Fulfillment Services

Skillful and Dedicated Digital Press Manager. I take pride in my work, I take it very seriously. It makes me feel good if I can help other people be better at what they do. I am very much a team player. I instill in my employees to think about the next department as their customer.

I managed our Ricoh C901 Plus and I'm Level One Certified on our HP 10000 Digital Presses, as well as manage them. I also help operate if needed to ensure the work is completed on time and accurately. Order supplies, keep inventory, make service calls and work with the technicians on correcting issues with the presses. Train and give guidance to the operators to help them be more confident and knowledgeable operators. I also used to operate our HP 3050 and 7000 Digital Presses, which we no longer use for production. I work very well with others communication is key for me.

Account Manager

United Litho Inc/Dartmouth Printing Company - Sterling, VA

June 2010 to October 2012

I assisted customers in the day to day production of printing & mailing their magazines using Enterprise Planner, Logic & Impomagic, previously used Toolbox. I work with word, excel, acrobat and Outlook on a daily basis. Anything related to customer service is my responsibility and it is up to me to make sure the customer is happy and that is what I intend to do. I have great organizational skills, effective communication and great personable skills.

I use InSite to retrieve the files to check for spreads and to get the page layout to submit to the prepress dept. All aspects of the job ticket are my responsibility and I have to make sure the specs are correct so the job is printed correctly.

Book Keeper

Advanced Office Interiors - Kennesaw, GA

2004 to 2009

To keep up with receipts, banking information, keep everything organized for taxes & pay bills.

Bindery Supervisor

Digital Press Supervisor and Customer Service - Marietta, GA

September 1996 to February 2010

Digital Color Operator/Supervisor, Bindery Supervisor and Customer Service Rep

Operate and schedule print jobs for our Xerox 6060 and 7000 Digital Presses.

Perform color manipulation and imposition of files as needed.

Experience with Quark, Indesign, Photoshop, Illustrator, Acrobat, Pit stop, PowerPoint, Word, scanning and Excel using a Mac.

Experience with Typesetting, some design work and variable data printing.

Perform the allowed customer maintenance on both the 6060 and 7000.

Responsible for ordering all supplies for the 6060 and 7000 machines as well as all of the paper stocks for the color department.

Experience with the Fiery front end, DocuColor 12 and DocuColor 40.

Customer Service experience entering orders from our online ordering system through PrintSmith.

One on One Customer interaction through email, telephone and face to face.

Responsible for receiving and distributing all of the emails for customer service and sales.

Responsible for archiving all of our digital files onto Dvds.

Experience in the Bindery department supervising three other employees scheduling the work in an orderly fashion to make sure all projects were completed correctly and on time.

I have experience with Plasticoil, GBC, Cutting, Shrink wrap, Velobinding, Padding, Collating, Assembling, 3 Hole Drilling and Laminating. Have an eye for detail and always multitasking.

Inspector of Commercial and Personal Checks

CLARKE AMERICAN - Smyrna, GA

1991 to 1995

Inspected checks from the press line for accuracy and quality.

Trained new employees in the Bindery Department and Inspection.

Boxed checks for mailing to the customer.

Sorted checks in the mailroom for mailing to the customer. Received Employee of the year and Trainer of the year awards.

Cashier

Walmart - Woodstock, GA

1988 to 1991

then moved into the health and beauty aids department where I stocked shelves and helped customers.

Department Manager

Consolidated Sales Company - Louisville, KY

1986 to 1988

Ordering supplies, helping customers, there was one person under me.

High School Student

Shawnee High School - Louisville, KY

1986 to 1986

GED 2009 Georgia

Education

U.S Career Institute Accounting Services Specialist

January 2009 to Present

Business Administration

Kennesaw State University - Kennesaw, GA

2004

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