Customer Service Representative

April M. DeHart

**** ******* **.

Archdale, NC **263

336-***-**** (cell)

acvqi1@r.postjobfree.com

OBJECTIVE

Obtain a position where I can use my education in Hospitality Management and Human Resources Management along with my experience in customer service to achieve corporate and personal goals.

EMPLOYMENT HISTORY

oHawthorn Suites by Wyndham – Greensboro, NC, August 2013 – July 2016.

Guest Service Representative for 9 months.

Promoted to Front Desk Manager in May, 2014. I assisted with invoices, ordering, inventory, and scheduling.

Promoted to Operations Manager in January 2015. I continued to do the ordering, inventory and scheduling along with the accounting and payroll

Human Resource responsibilities include hiring, coaching and counselling and terminations

oMicrotel Inn – Greensboro, NC. September 2012 – September 2013.

Worked as a Guest Service Representative and night auditor. Proficient in 2nd and 3rd shift procedures. Check in/out guest, run the night audit and set up the breakfast for the morning.

oLabCorp - Greensboro, NC. March, 2011- September 2013.

Began in the order entry department, keying around 80 requisitions an hour with 95% or over in quality. Transferred to unbillable department in January 2013, performing above standard of 10 calls an hour and making 90% of the files billable.

oFood Lion – Eden and Reidsville, NC, 2006 – March 2011

Cashier and Office Assistant. As office assistant I was in charge of handling the cash drawers and the safe. Made sure all refunds and exchanges were handled correctly.

EDUCATION

oAshford University- February 2012- June 2015.

Major in Service Management with a concentration in Hotel Management. Minor in Human Resource Management.

oGuilford Tech Community College- Aug 2008- Mar 2010.

General classes.

SKILLS & OTHER EXPERIENCES

oProficient in Microsoft Word, Excel, Access, and PowerPoint.

oExceptional customer service skills.

oReliable, Team player, strive to meet goals for the company.

oStrong interpersonal skills and leadership skills.

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