ANNETTE WILLIAMS

*** **** ** *** ** • ATGLEN, Pennsylvania 19310-9428

610-***-****

Summary of Qualifications

I have 30 years of experience, including working as a Clinical Service Specialist, Office Associate, Production worker, and Receptionist.

I passed the Civil Service Test for Clerk I and Clerk II. I have studied Healthcare Business Administration with an emphasis on Medical Records at University of Phoenix and received my Associate's Degree in September 2014. I am currently studying Business Administration to earn my Bachelor of Science Degree in November of 2016. I am proficient in Microsoft Word, Epic, MediLinks,

3m Medical Coding, QuickBooks, Excel, PowerPoint, Outlook, PeopleSoft, and Medisoft. I am proficient at running and handling office equipment, and I have excellent people skills and thrive on helping to solve problems.

Professional Experience

Lancaster General Health, Parkesburg, PA September 2015 - Present

Clinical Service Specialist - Provide complete and accurate patient scheduling, registration, insurance verification, 3m Medical Coding, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients. Clinical skills in the following functional areas: EKG, holter monitors, point-of-care testing, and specimen collection. Maintain required competency skills.

Sears Holdings Corporation, Exton, Pennsylvania August 2013 – September 2015

Office Associate - Supported Store Operations, including cash office, account maintenance, data entry detail, mail, filing, payroll processing, and other clerical functions. Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral, and scanning documents for inter-departmental use. Facilitated onboarding of new employees by scheduling training, answering questions, and processing paperwork. Successfully trained staff in all office systems and databases, policies, and procedures while focusing on minimizing errors and generating superior results. Demonstrated proficiencies in telephone, e-mail, fax, and front- desk reception within a high-volume environment. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency. Investigated and analyzed customer complaints to identify and resolve issues.

Fine Jewelry Coordinator – Responsibilities include selling and servicing customers within one or more departments, maintaining knowledge of products and using this knowledge to assist and educate customers on options available; providing customer assistance and delivering a positive customer shopping experience. Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions. Consistently meets or exceeds associate performance standards. Understands website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store. Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs. Optimizes credit, gift card, Shop Your Way Rewards, and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities). Processes customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures. Completes required training in the expected timeframe, and participates in ongoing learning opportunities. Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register). Maintains merchandise standards and ready all day standards within assigned departments, including replenishment and housekeeping for associates in all departments (and ad set up/take down for associates in Home Appliances, Fine Jewelry and Footwear; pad set up for associates in Home Improvement). Uses basic internet navigation to access and print information and reports. Performs other duties as assigned.

Auntie Anne's, Inc., Gap, Pennsylvania November 2012-August 2013

Production - Prepared, packaged, and shipped products until job ended when company sold to another corporation.

Childcare/Housekeeping, Atglen, PA February 1993 – October 2012

Provided childcare services for children ages two through four. Provided quality age appropriate learning, and healthy meals and snacks. Provided basic housecleaning services to clients

Navy Family Services Center, Norfolk, Virginia March 1987 – January 1993

Receptionist - Assisted Human Resources Department with daily tasks. Answered multi-line telephone system, greeted and directed staff and public to appropriate departments.

Education

University of Phoenix, Phoenix, Arizona January 2015 – Present

Bachelor of Science in Business Administration

University of Phoenix, Phoenix, Arizona February 2010 – September 2014

Associate of Arts in Healthcare Administration/Medical Records

Solanco High School, Quarryville, Pennsylvania September 1977 – June 1981

High School Diploma