Ophelia Russell

Guest Service Specialist

Tampa, FL

acvqap@r.postjobfree.com - 239-***-****

Qualified customer service and sales representative with over 5 years of call center knowledge, and also 5 years of collections experience.

Authorized to work in the US for any employer

WORK EXPERIENCE

Guest Service Specialist

Hard Rock Casino - 2013 to 2015

Assist guest with redeeming points from their cards Provide clients with guest related questions and issues Assist customers with inquires about their membership cards Resolve concerns if customers had issues with their slot machines Client Service Rep

Bags to Go Incorporated - 2013 to 2013

Provide exceptional customer service to guest

Greet guest and provide them with all necessary information needed for their stay Answered all questions and concerns that tourist/guest had Data entry and filled out job related documents

Wal-Mart Supercenter - 2007 to 2007

2007

Expand customer base through a variety of effective sales techniques. Assisted customers with their inquires

Data entry and filled out job related documents.

Met and exceeded daily expected goals

EDUCATION

Florida Career College

2009

Maldon High School

1999 to 2004

SKILLS

Customer Service Experience (5 years), Front desk (2 years), CNA (2 years) CERTIFICATIONS

CNA Certification

ADDITIONAL INFORMATION

• Outstanding written and verbal communication presentation and sales skills.

• Ability to achieve long-term goals and meet operational deadline.

• Strong ability in personal banking, training and office procedures.

• Essential computer skills to include Microsoft Office all programs.

• Capable of determining customer needs following a call sequence according to company procedures.

Teachable Motivated Goal-Oriented Organized Creative Cultured Professional Communicative Passionate

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