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Customer Service Manager

Location:
Toronto, ON, Canada
Posted:
July 18, 2016

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Resume:

Alexandre Rochefort-Boone

** ********* ******, ********* ****, Toronto Ontario M2N 7L8

647-***-****

Primary email: acvq77@r.postjobfree.com

Secondary email: acvq77@r.postjobfree.com

OBJECTIVE:

I am a responsible, organized, goal-oriented, bilingual University graduate, recently graduated from York University, with Honours major in Political Science. My objective entails obtaining career oriented employment, where I can use the skills and abilities I have honed through my academic career to gain significant experience in a professional, challenging and meaningful environment.

SKILLS:

-Communication:

Presenting ideas and data clearly

Influence and persuading people/groups

Mediating/Negotiating conflicts

Public speaking

Listening Critically

-Research and Quantitative Methods:

Interpreting Data

Developing research designs and models

Utilizing survey research methods

Comparing/contrasting ideas and information

-Analysis:

Interpreting issues and data

Understanding components of complex problems

Offering relevant perspectives

Synthesizing themes from complex issues

-Planning and Development:

Making projections

Organizing people/equipment/ideas

Logistical thinking

Conceptualizing and implementing projects

Decision making

-Computer Software:

Well versed in Microsoft Office suite: Excel, Word, PowerPoint, OneNote, Access, Outlook

Operating systems: Windows, MacOS, Linux, Ubuntu

Web browsers: Chrome/Firefox

Understanding of computer functionality, software and hardware level: Experienced in assembling Personal Computers for optimal efficiency and user friendly experience.

EDUCATION:

- Journalism program at Seneca College from Sept 2009 – Apr 2010.

- York University Political Science major (Graduated April 2015, Bachelors of Arts)

- Obtained bilingual Ontario Secondary School Diploma at École Catholique Secondaire Renaissance Aurora, ON in 2006

- Certified in Standard first aid with CPR level A

- Completion of Smart Serve

- Certified Food handler

EMPLOYMENT HISTORY:

Below are my most recent and relevant employments. In the years of 2011-2016, I have worked as, a supervising line cook Under Chef Jason Goulart and Chef Anne Wysochanskyj at York University’s restaurant the Underground and as French tutor to college and university students. I have served as Managing Director of Finance for the Undergraduate Political Science Council from 2013 until the end of the mandate in 2015, as well as working as a research associate for the law commission of Ontario.

Company: Self Employed Tutor

From: August 2010- Present

Tasks: Since my first year of University I have worked with numerous students at both the college and university levels in various fields of tutelage such as French (oral and written), English (oral and written), Political Science, History and Economics. For these tasks I was required to be very organized so as to book tutoring sessions with students on a flexible schedule, while also organizing and planning a curriculum of instruction subjects.

Company: Law Commission of Ontario

From: May 2014- September 2014

Tasks: Analysing large quantities of data and court records with regards to class action lawsuits with the purpose of constructing a functional archive based on data from a broad spectrum of Canadian court cases.

Company: Underground at York

From: August 2011- Present

Position: Kitchen Supervisor, Tournant, Chef de Partie

Tasks: Under General Manager, Executive Chef and Sous Chef’s guidance and direction, helps run the day to day operations of the kitchen to aid in achieving established goals and objectives. Ensures highest standards for quality and service are promoted, consistent with Underground and Student Centre mission statements. Assist in guiding day to day operations. Oversee catering and special event functions. Assist in designing systems and procedures to ensure consistency and efficiency. Create daily specials and special menus. Assist in hiring, training, developing, discipline and coordination of staff. Motivate kitchen staff towards achieving operational goals. Promote cost efficiency with kitchen operation, ensure minimal waste/ resolve costs variances. Sit on committees as required, assist with monthly/yearly reports. Update and maintenance of employee files, menu costing, specifications and equipment logs

Company: Best Buy Canada (Aurora)

From: June 2010- April 2011

Position: Sales Associate

Tasks: Provide information, product knowledge to customers; Up-selling, cross selling and informing customers how to care for products; Stock shelves; Maintain a friendly and professional relationship with all customers, while striving to provide the best customer service and ensuring satisfaction with each purchase.

Company: Canada’s Wonderland (Vaughan, ON)

From: Sept 2009 - Oct 2009

Position: Halloween Haunt Monster (Red Beards Rage)

Tasks: Provide entertainment for guests; Maintain Halloween Haunt atmosphere without breaking character; Working professionally while mostly unsupervised; Ensure the safety of guests; Long periods of standing.

Company: Sport Mart (Newmarket, ON)

From: Oct 2008 - Aug 2009

Position: Shipper/Receiver/Assistant Manager/key holder

Tasks: Responsible for 1-10 staff; receive stock, while keeping an organised computer based inventory; Shipped stock to all of Canada through the e-store service; Set up displays of merchandise throughout the store; Up-selling and informing customers of how to care for products; Maintain a friendly relationship with all customers.

ABILITIES/INTERESTS/CLUBS:

Managing director of finance for the Undergraduate Political Science Council at York University; Mandate from 2012-2015

York anime appreciation Club, York Kendo Club, Fencing at York, Philosophia York, Undergraduate Political Science Council

REFERENCES AVAILABLE UPON REQUEST



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