Peter M. Hilgarth

** ****** *****, ******, ** ***63

603-***-****) acvq5v@r.postjobfree.com

Software Quality Engineer

Accomplished and multifaceted software professional with over 13 years of experience in software analysis, integration and quality assurance. Proven expertise in streamlining and improving software and system efficiency and productivity. Highly adaptable with experience working within numerous cloud based SaaS technologies within several development methodologies including Agile and waterfall.

TECHNICAL SKILLS:

Operating Systems : Install/Administrate: Windows 7, 8, 10, 2008/2012 servers, Linux distros and MAC OS’s

Bug Tracking Tools : Rational Team Concert, Bugzilla (Install/Administrate), MS Team Foundation Server

Source code : MS Source Safe, Rational ClearCase, Tortoise SVN

Languages : Familiar with HTML, XML, JavaScript, Java, SQL

Databases : Microsoft SQL Server 2008/2012, MySQL, Oracle 11g, 12c

Network Protocols : TCP/IP, HTTP, HTTPS, (SSL cert generation and install), SIP, SFTP

Browsers: Internet Explorer, Firefox w/ Firebug usage, Chrome, Safari

Tools/Virtualization: VMware workstation (OS Install/ Snapshot creation and restore), Windows Azure, Fiddler, Wireshark, Performance Monitor

Professional Experience

Scribe Software, Manchester, NH Sept 2012 - March 2016

Software QA Engineer

Responsibilities included software testing of a data integration/migration product existing in both a SaaS cloud based environment as well as an on premise product line. Directly interfaced on a daily basis with software developers, product managers and engineering leadership within a mature Agile methodology. This allowed for rapid release of data integration/migration connectors while ensuring a high level of quality.

Major Accomplishments:

Lead tester for several high profile data integration connectors involving numerous cloud based platforms. These included Eloqua, SugarCRM, Marketo, Hubspot, MS Dynamics CRM as well as several others. Acted as primary point of engineering contact between IBM and Eloqua during connector development of the SugarCRM connector which when released allowed IBM to transition to using SugarCRM as its main CRM application while using Eloqua as its marketing and lead generation platform. The Scribe connector allowed for seamless data integration between these two platforms. Conducted numerous knowledge sharing session with technical support staff which enabled support to attain a high level of understanding of these connectors.

IBM, Littleton, MA Sept 2007 – Sept 2012

Senior Software QA Engineer

Member of the IBM SmartCloud Collaboration functional verification test team. Responsible for test execution of multiple components of the cloud based (SaaS) collaboration product operating in multiple co-locations. Lead tester for the streaming audio/video casting and recording areas of functionality.

Major Accomplishments:

Led all testing facets of the audio/video casting and recording areas in each subsequent release ensuring a high level of quality. Maintained all lab systems in a high state of readiness which included desktop systems and servers (Windows and Linux). Administrator of the Bugzilla defect tracking system accessed by over 100 users. Responsible for the availability and product upgrade of Windows based web conferencing servers housed in a high availability co-location facility. Lead tester sought by Level 3 support during high severity production issues to quickly identify and gather relevant client/server log information to isolate cause and validate remediation. Directly acted as technical focal point for the establishment of multiple server pools supporting performance and system level test teams.

Webdialogs Inc., Billerica, MA Nov 2004 – September 2007

Senior Software QA Engineer

Lead member of a small team responsible for all testing facets of a comprehensive cloud based web conferencing product. This included functional, system and performance level testing as well as user interface testing.

Major Accomplishments:

Lead tester for the initial creation and release of multiple new functionalities including audio/video casting and recording. Worked directly with development to conduct functionality testing and regression testing which allowed for a timely rollout of these new functionalities to partners and end users. Discovered and directed the transition of the defect tracking tool from a legacy client server application to an open source web based tracking tool (Bugzilla) at zero cost to the company. Trained entire development, test and support teams on the defect life cycle. Managed the proper breakdown and subsequent re-establishment of all lab systems and associated equipment following the IBM acquisition.

Simulation Technologies, Inc., Natick, MA 2001 – 2003

Simulation Analyst/Software QA Engineer

Performed comprehensive analysis of U.S. Army infantry combat capabilities using a constructive simulation model. Responsible for gathering, assessing and amalgamating data for inclusion into final report. Created Access databases to enhance output analysis of future Army computer combat models, in addition to implementing software-testing methodology throughout constructive development process. Coordinated with Company and Government personnel at all levels to ensure attainment of specified project deadlines.

Key Accomplishment:

Played key role in implementing Configuration Management Plan, providing standardized methodology to facilitate and streamline current and future system development across all contributing Government organizations.

VenturCom, Inc., Cambridge, MA 2000 – 2001

Senior Software QA Engineer

Directed all aspects of Software QA efforts for Real Time Operating Subsystem (RTX), with responsibility for supervising daily activities of test engineering team performing functional testing, regression testing, black box testing and GUI testing. Configured networked testing lab of multiple machines to handle test cases of MS Operating Systems (NT/2000/XP) in addition to Windows 2000 Advanced Server. Administered defect-tracking database to facilitate detection and resolution of software problems; upgraded defect tool from client/server to Web-based tool. Participated in evaluation of 3rd-party testing tools as part of migration to an automated testing process.

Education / Training

BS in Computer Science, 1993 Worcester State College, Worcester, MA

US Navy Electronic Technician

Military Experience

United States Naval Reserve 2000 – 2002

Radar and Sonar Surveillance Watch Officer/Vehicle Maintenance Officer

Mobile Inshore Undersea Warfare Unit

United States Navy 1994 – 2000

Surface Warfare Officer Lieutenant (Active Duty)

Selected as Instructor (Surface Warfare Officer School Command)

Earned designation as Master Training Specialist.

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