Customer Service Manager
Resume:
Janet Buik
Springfield VT
*********@*****.***
I have been in management & customer service for 30 years. I’ve worked retail, restaurant, and healthcare. The company I work for has been bought out. I am looking to remain in the Northeast Area. I have several attributes to offer your facility. I am strong minded, self-motivated, organized, as well as a strong leader to motivate employees. Attention to detail and quality workmanship are two of my best qualities. My work ethic: Work as though it were your own business, teamwork requires a strong leader, Customer service is everything. When their happy I'm happy.
Management skills:
Budgeting (P&L), ordering, inventory buying and billing etc. Employee management: schedules, hiring termination and job coaching. Trained in all positions to fill in all positions as needed.
Leading crews, both front & back of the house, catering events, back of the house (prep, load and execute events).
Work Experience:
Currently:
Director Dining Services: 08/03/2015 to 06/12/2016
Morrison Community @ Springfield Health and Rehab
Springfield Vt. I currently work for Morrison Community Living as a Temp DDS or EC
Genesis Corp bought out all of Revera Communities. I chose to stay with Morrison as a float until I can find a permanent position elsewhere. I am willing to relocate.
Food Services: (P&L) Budgeting, ordering, inventory, menu planning, special diets etc. Patient services, catering sales, food cost & purchasing compliances AR Compliance. Communication: Monthly reporting, Manager reporting, HIPAA, OSHA, KARF, & SERVSAFE requirements, monthly safety meeting & in-services, as well as weekly staff meeting. All required meetings to be recorded and kept organized on file. Relationship building between staff, client and customers. Employee management: schedules, hiring termination and job coaching. Proper knowledge of preparation and presentation of all entrees served in the cafe & the patient line (Room Service for you). Fill in all positions as needed.
Produce Manager
Shaw’s Derby VT, 04/14-06/15
Responsibilities include; creating and maintaining the produce displays, established operating standards for sales and production, work within those guidelines to optimize the sales and net profit for his department, requires heavy lifting, must be able to lift at least 50 pounds, works with other department managers under the supervision of the store’s general manager to keep the store clean and orderly. work together to meet local health guidelines and make sure items in the store are handicap-accessible, participates in inventory and routinely marks down items to help reduce losses. Produce be monitored for proper temperatures.
Personal leave Derby VT
Moved to care for dying family member (4/20114 through 06/2015)
Moved back to Southern VT
Cafe' Operations Manager: (09-11 / 04-14)
CVMC Cafe' Berlin, VT
Customer Service to include: Maintaining facility quality & efficiency. Continued maintenance of new healthier menu for cafe' customers and employees. Create and execute monthly entertainment functions for employee morale and retention. Maintain monthly employee training for food safety and customer service skills. Maintain employee safety in services with Servsafe requirements. Relationship building for staff and customers. Proper knowledge of preparation and presentation of all entrees served in the cafe as well as the patient line (Room Service for you). Fill in all positions as needed.
Assistant Manager (11-10 / 8-11)
Sodexo Corp.
(Client) Plymouth State College, Plymouth NH
Management of all four food service units on campus. Maintaining facility day to day functions, troubleshoot all problems with quick efficient resolution. Sound decision making and taking ownership of all decisions made on a daily basis. Communication: Monthly reporting, Manager reporting, HIPAA, OSHA, KARF, & SERVSAFE requirements, monthly safety meeting & in-services, as well as weekly staff meeting. All required meetings to be recorded and kept organized on file. Relationship building between staff, client and customers. Employee management: schedules, hiring termination and job coaching. Fill in all positions as needed.
Chefs Assistant (05-10 / 10-11)
Blood's Catering & Party Rentals WRJ, VT
Seasonal Assistant Chef in preparation of all high end meals to be prepped in house & on site at catered functions. General knowledge of preparation, cooking and service of entrees, sides, soups, sauces, desserts and specialties. Lead catering crews under Chef supervision, both front & back of the house, catering events, back of the house (prep, load and execute events).
General Manager Facilities (11-07 / 4-10)
Metz & Associates, Dallas PA
(Client) Valley Vista Bradford, VT
Food & Environment Services: (P&L) Budgeting, ordering, inventory, menu planning, special diets etc. Patient services, catering sales, food cost & purchasing compliances AR Compliance. Communication: Monthly reporting, Manager reporting, HIPAA, OSHA, KARF, & SERVSAFE requirements, monthly safety meeting & in-services, as well as weekly staff meeting. All required meetings to be recorded and kept organized on file. Relationship building between staff, client and customers. Employee management: schedules, hiring termination and job coaching. Proper knowledge of preparation and presentation of all entrees served in the cafe & the patient line (Room Service for you). Fill in all positions as needed.
Education:
Randolph Vocational School (GED 1989)
Randolph, VT
Additional Qualifications:
2013 CVMC Manager Boot Camp Courses to include Emotional Intelligence
See Certificates
Serve-Safe Certified (renewed 2013)
See Certificate
2010 Microsoft to include Outlook & Office
McDonald's Corp (Coughlin Inc.).
Basic Management Skills 1999 & 2007
includes: shift management, employee relations, (job coaching) customer service skills, daily registers, reports, (P&L) and daily business reports.
Business References:
Carole Sollace
CVMC Credit Union
130 Fisher Road
Berlin VT 05602
Laurie VanCleft, MS, RD, CSG Support Director Food and Nutrition- Archcare/Revera Morrison Community Living m: 203-***-**** *********@***********.***
Morrison Community Living
Heather Presch ED.
Genesis Healthcare
105 Chester Road
Springfield Vt. 05156
Personal References:
Sandy Kendall
Self Employed
Ryegate Vt
Daylene Whitcomb
Self Employed
Randolph Vt
Jenny Lee Flint
CVMC Medical Coder
Randolph Vt
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