HR & Admin
Resume:
JEANNELY B. CANTOS
Teachers Village West, Diliman, Quezon City
Philippines
Cell Number : 092******** /093********
Email Address : ************@*****.***
Highly committed and competent BS Commerce Management professional with years progressively responsible experiences that maximized extensive expertise in Human Resource and Hotel and Restaurant Management. A well organized person, with a mature disposition, good leadership skills, with pleasing personality and able to strongly communicate and interact in an organization. Pro-active and self starter who can work independently even under pressure to deliver all tasks and outputs in an effective and efficient manner. Values personal and professional growth geared toward zeal for learning through hard work, dedication, honesty, integrity and active teamwork.
EMPLOYMENT HISTORY
FORSC INK, INC.
#54 B.C. Santos Bldg. Kalayaan Ave.
Diliman, Quezon City
Position : HR & ADMIN MANAGER
Period : September 4, 2014 up to Present
WORK PERFORMANCE
ADMIN FUNCTIONS
Manage office and operational day to day activities in the office and warehouse (including logistics) to ensure business runs smoothly and efficiently
Support operational activities - getting aware of technical crew schedules, list of crew members per group involved in event set up, aware of any incidents, if any, conduct proper investigation on lost or damaged items, issues on attitude& behavior on site, etc.
Handle company accreditation with clients and other companies
Resolve issues related to permits and licenses issued by government agencies and other companies
Provides support to other departments, and organize programs and/or morale boosting activities to employees.
HR FUNCTIONS
General Duties
Manage all facets of HR and admin functions including but not limited to recruitment, organizational, coordination, training and policy making.
Specific Duties:
Develop and improve HR planning strategies and Administrative plans.
Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
Analyzes the attendance and regularity of employees in the organization and recommend personnel action.
Perform difficult staffing duties, including dealing with difficult employees, and administering disciplinary procedures.
Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
Responsible for organizational meeting schedules, reports and updates of internal policies and government rulings, if any
Formulate and implement Company Rules of Conduct and other company policies and procedures and issuance of disciplinary measures if necessary
Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
Responsible for settling disputes, labor problems and counseling for any employees grievances
Responsible and facilitate assessment and performance evaluation and issuance of memo for any movements/promotions and transfers of employees
Perform other duties as required by management.
CKI BUILDERS & ENGINEERING SERVICES
#7 Maginhawa St. UP Village
Diliman, Quezon City
Position : HR & ADMIN MANAGER
Period : November 12, 2012 up to July 11, 2014
Position : ACTING PURCHASING & LOGISTICS
MANAGER
Period : February 1, 2014 up to July 11, 2014
WORK PERFORMANCE
HUMAN RESOURCE DEPARTMENT
Monitors and updates Employment Contract of Office Employees (probationary, regular or project-based); create 201 for newly-hired employees
Monitors contract of project-based employees and issue addendum contract if given additional project for the period.
Monitors and checks performance of employees thru their immediate supervisor for performance evaluation and recommendation.
Prepares report of employees who resigned from the service, terminated, on leave and with pending case to be submitted to HR Head and Payroll Department prior to computation of payroll
Prepares MEMO, warning/termination letter to employees who have violated company rules and regulations.
Checks and updates issued MEMO re violations to be submitted to HR Head for any recommendations.
In-charge in initiating/implementing weekly administrative meeting to any concerned department re admin/HR works
Conducts preliminary investigation on employees with administrative case/compiles records
Assist in clearance processing and releasing of final accountabilities of resigned employees and request for the issuance of Certificate of Employment to HR Head.
Files/monitors leave of absence request form
Check undertime/overtime/DTR record of all employees and submit payroll summary sheet to PAYROLL/ACCOUNTING DEPARTMENT prior to payroll computation.
Performs other tasks/duties that may be assigned by management.
ADMINISTRATIVE DEPARTMENT
Responsible in over-all daily administrative/office management
Implement company policies and guidelines
Monitors performance duty of Security Guard at main office ; checking of daily log book of Security Guard concerning security, company vehicles, visitors etc.
Monitors daily itinerary of employees of different departments
Monitors and updates immediate supervisor on daily absence/tardiness of employees under him
Updates daily admin record book
Issue correspondence, transmittal and filing of such letters to its proper folder
Handles proper filing and labeling of all records pertaining to HR and Administrative concerns
In-charge of Philhealth, PAGIBIG, SSS and other employees benefits forms and concerns thus coordinating with accounting department re requirements and status.
In-charge of office supplies stocks, request, purchase and issuance
In-charge in initiating/implementing weekly administrative meeting to any concerned department re admin/HR works; take minutes of the meeting
In-charge in the processing and posting of advertisement via ONLINE or PRINT ADS as per needed; monitors and process ads online
Responsible in the daily itinerary of Liaison Officer/Messenger
Performs other tasks/duties that may be assigned by management.
PURCHASING DEPARTMENT
Forecast procurement needs in terms of quality and quantity, time, and
location.
Continually develop expertise to support growth for new projects.
Monitor macro trends / historical chart of supplier and contract base and implement plans to react.
Build and develop relationships with key suppliers and customers.
Identify and develop training opportunities.
Review quotations. Order materials and services as per negotiated and appropriately approved..
Prepare purchase requisitions, approve and issues purchase orders in accordance with company policy and negotiated terms and conditions.
Maintain procurement files (materials and services).
Track Purchasing activity and measurements.
Discuss defective or unacceptable new materials or services with suppliers to determine cause of problem and take corrective and preventative action.
Ensure supplier compliance with site and company requirements for
safety.
Manage supplier relationships and assist in building effective
partnership.
Assist department in developing and implementing purchasing strategies for products.
Responsible for planning, developing and buying materials, parts,
supplies and equipments in a timely and cost effective way; timely
manner while maintaining appropriate quality standards and
specifications.
Develop and review purchase requests and ensure authorization as
necessary to facilitate the timely purchase of new food products.
Help to lower the cost and secure agreements.
Liaise with Accounts Payable Department to ensure accurate and timely payment of invoices, as necessary for the business with the supplier.
Perform other task that may be assigned by the Management.
LOGISTICS DEPARTMENT
Coordinate with the movement of materials.
Responsible for keeping track of the current inventory of an organization, as well as anticipating the organization's future needs. If the organization is low on a particular material.
Efficiently allocate and apportion resources.
To make sure that all parties along the supply chain are prepared to ship and receive the materials at the appointed date and time.
To clear out objectives and monitor the performance of staff and make sure that they are complying with all relevant laws and safety procedures.
Responsible and make sure that the materials being moved remain in good condition.
To develop different contingency plans based on likely changes.
To lookout for opportunities for the organization to save money and increase efficiency through the use of different methods or services, such as cheaper carriers.
Recommend optimal transportation modes, routing, equipment, or frequency.
Plan or implement material flow management systems to meet production requirements.
Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
Collaborate with other departments in the case of shortages, to minimize negative impacts on a business.
Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity.
Manage subcontractor activities, reviewing proposals, developing performance specifications, and serving as liaisons between subcontractors and organizations.
Protect and control proprietary materials.
Perform other task that may be assigned by the Management.
SOUTH SPRING DEVELOPMENT INC.
3rd Floor #84 National Road
Putatan, Muntinlupa City
Position : EXECUTIVE SECRETARY / COMPLIANCE
OFFICER
Period : March 29, 2012 up to November 5, 2012
WORK PERFORMANCE
Develops, initiates, maintains, and revises policies and procedures for the general operation of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct. Manages day-to-day operation of the Program. Develops and periodically reviews and updates Standards of Conduct to ensure continuing conformity of employees to the set standards and provides relevant information as guidance to management and employees. Collaborates with other departments to direct compliance issues to appropriate existing channels for investigation and resolution. Consults with the Administration and Corporate Legal Counsel, as needed, to resolve legal compliance issues.
Responds to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating or recommending the initiation of investigative procedures. Develops and oversees a system for uniform handling of such violations. Acts as an independent review and evaluation body to ensure that compliance issues/concerns within the organization are being appropriately evaluated, investigated and resolved. Monitors, and as necessary, coordinates compliance activities of other departments to remain abreast of the status of all compliance activities and to identify trends. Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future. Provides reports on a regular basis, and as directed or requested, to keep the Top Management informed of the operation and progress of compliance efforts. Ensures proper reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and/or required. Institutes and maintains an effective compliance communication program for the organization, including promoting the use of the Compliance Communication device system; heightened awareness of the SSDC Standards of Conduct, and understanding of new and existing compliance issues and related policies and procedures. Works with the Human Resources Department and other Departments as appropriate to develop an effective compliance training program, including appropriate introductory training for new employees as well as on-going training for all employees. Monitors the performance of the Compliance Program and relates activities on a continuing basis, taking appropriate steps to improve its effectiveness.
THE RESOURCE GROUP PHILS. INC.
8th Floor Hanston Bldg.
F. Ortigas Ave. Ortigas Center
Pasig City
Position : CUSTOMER SERVICE REPRESENTATIVE
Period : January 13, 2012 up to February 27, 2012
AEGIS PEOPLE SUPPORT
Aegis People Support Center
Ayala Ave. cor Gil Puyat Ave.
Makati City
Position : CUSTOMER SERVICE
REPRESENTATIVE
Period : June 13, 2011 up to September 15, 2011
BHF PRIME GROUP CORPORATION
Gov. Luna St. Ilocanos Sur
San Fernando City, La Union
Position : HR SUPERVISOR
Period : June 10, 2010 up to September 15,
2010
WORK PERFORMANCE
To announce career openings. To set up criteria for recruitment based on knowledge, skills, and competencies required for each job. To screen, test, and evaluate applicants according to the criteria set. To recommend candidates for hiring. To process hiring of applicants. To orient and deploy accepted applicants on Company policies, procedures, norms, and practices. To manage 201 files and master list of employees. To maintain a motivated and skilled workforce and to fulfill the needs of the organization. To submit an accomplishment report to the Management. To do other related task assigned by the Management.
HOTEL MIKKA
Quezon Ave. San Fernando City
La Union
Position : OPERATIONS OIC
Period : May 1, 2009 up to April 30, 2010
WORK PERFORMANCE
Supports the General Manager in overseeing all aspects of the Hotel operations. Ensures that the primary objective are met and ensures that all services are delivered to highest possible standard. Random inspection of the Hotel Room, Restaurant and Function Room and public areas to check on housekeeping, defect or its insufficiencies. Assist Sales and Marketing by using PR approach. Coordinate with all departments regarding concerns. Formulate policies and memorandum. Prepares manpower schedule of all departments. Perform other tasks as assigned.
WAZZZZZZZZZUP
The Sizzling Place
#40 J. Ortega Ave. Madayegdeg
City of San Fernando, La Union
Position : OPERATIONS MANAGER
Period : May 1, 2009 up to April 30, 2010
APAC CUSTOMER SERVICES, INC
Lot 1 Cyberpark, Araneta Center
Cubao, Quezon City
Position : CUSTOMER SERVICE
REPRESENTATIVE
Period : December 8, 2008 up to April 23, 2009
WORK PERFORMANCE
Receives and handle in-bound customer telephone calls. Greets customers and introduces his/herself to establish rapport. Obtains and enters relevant customer information (e.g. name and account access information).
Listens to customers’ explanation to gain a general understanding of the reason for their call. Asks customers questions to determine the specific purpose of their call. Uses available computer system and/or on-line application to access information needed to assist customers. Determines a course of action based on available information to resolve customer issue. Refers customers to appropriate party if required to resolve their issue. Informs customers of the action(s) taken to bring closure of their call. Takes steps to ensure customers are satisfied with the action taken to bring closure to the call and asks for additional service requests. Resolve basic customer questions, complaints, and requests. Follows up as required after calls to execute agreed upon actions. Documents the pertinent facts surrounding customer call in computer system to maintain accurate account history. Assist other team members and supervisor as needed.
BATANGAN PLAZA, INC.
HOTEL, RESTAURANT & CONVENTION CENTER
Kumintang Ibaba, Batangas City
Position : SENIOR PERSONNEL OFFICER
Period : July 1, 2008 up to November 25, 2008
Position : PERSONNEL OFFICER
Period : June 1, 1999 up to December 2006
THE ALPA HOTEL
Kumintang Ibaba, Batangas City
Position : SENIOR PERSONNEL OFFICER
Period : January 2007 up to June 30, 2008
WORK PERFORMANCE
Monitors / controls Daily Time Records (DTR) of the employees. Sees to it that the employees are punching in / out on time. Monitors filing of SSS Contributions, Taxes and Licenses. Composes and encodes memoranda, letters and correspondences. Monitors preparation of payroll. Updates 201 file. Responsible for hiring and / or termination of personnel in coordination with different department heads, including processing of employment requirement and explanation and orientation of company policies, rules and regulations and benefits granted by the management. Responsible for the security of the company property and coordinates with the Security Agency regarding its duties and responsibilities. Consults the SSS, BIR and Department of Labor representative/s when the need arises. Assists the employees in the processing of papers regarding their SSS and other claims. Responsible for the safekeeping of the company papers and documents.
Responsible for the promulgation, dissemination and implementation of company policies, rules and regulations. Acts as adviser and consultant of the personnel regarding their works problems and personal problems as well. Maintains discipline and harmonious relationships among employees. Prepares reports as required by the President. Performs other duties that may be assigned by the President from time to time.
BATANGAN PLAZA, INC.
HOTEL, RESTAURANT & CONVENTION CENTER
Kumintang Ibaba, Batangas City
Position : FOOD & BEVERAGE MANAGER
Period : May 16, 1997 up to May 31, 1999
WORK PERFORMANCE
Formulates, interprets and implements policies to guide the development and growth of the company. Reviews daily, weekly and monthly reports. Measures and evaluates the restaurant performance and takes actions and recommend remedial measures to correct negative trends. Institutes discipline and promotes communication through executive decisions in consultation with the different department heads. Keeps and maintains up to date list of corporate companies, individual civic organizations and government agencies from whom they can solicit business for the hotel. Present rage of services offered by the hotel to prospects, appraising them of such details as prices, discount, special privileges granted for others. Provide hotel brochures and such other information as the prospects may require in accordance with established hotel policies. Presenting daily approved proposals on prospective clients making the necessary sales presentation or otherwise arranged meetings with supervisors concerned. Should entertain prospect clients and their representatives at the hotel and show them the different facilities offered as necessary
THE ALPA HOTEL
Kumintang Ibaba, Batangas City
Position : FOOD & BEVERAGE SUPERVISOR
Period : May 15, 1995 to May 15, 1997
WORK PERFORMANCE
Responsible in the overall operation of all the restaurants and function halls in a matter to assure profitability and continued growth of the corporation. Establishes working rules and practices with the help of Reservation Officer, Inventory Clerk, Food Checkers, Waiter and Cleaner. Conducts inspections of all working areas to check on F/B standards and give necessary orders to overcome / correct shortcomings. Coordinates with the Personnel Department regarding trainings, programs, methods and procedures for the development of the employees. Prepares daily, monthly and annual reports, inventory and budget. Make recommendations / proposals in regards to the development of Hotel and Restaurant. Work closely with the purchasing
Department to ensure regular purchase of the flow of supplies. Maintains food and waitering services at standard quality level to ensure customers enjoyment and satisfactions. Entertains guests comments and suggestions. Close cooperation and coordination with the other departments to ensure good service.
THE ALPA HOTEL
Kumintang Ibaba, Batangas City
Position : FRONT DESK CLERK
PABX and FAX OPERATOR
Period : June 14, 1993 to May 14 1995
WORK PERFORMANCE
Assigns rooms and registration. Checks in of arriving guests. Issues and collects room keys. Handles guest request. Handles phone inquires. Sort incoming mails. Communicates with other department regarding guests arrivals, especially VIP and group check ins. Handles wake up calls. Sells the hotel, its products and services. Performs pre-registration and pre-assignment. Handles unusual incident and guest complains. Handles safety deposit boxes. Update guest folios and maintain accurate folio balances. Monitors guest’s folio balances for credit limits. Handles the different methods of payment (full, partial, credit cards). Check out guest. Performs various clerical and administrative duties. Maintains discipline and harmonious working relationship among co-employees. Performs other duties as assigned by the Supervisor
SKILLS AND STRENGHTS
Proficient in Internet, Windows Programs including Microsoft Word, Microsoft Excel, Powerpoint., Outlook, Adobe Pagemaker, Photoshop, Instant Artist, Paint, Nero, Windows Media Player, Windows Moviemaker and Disk Operating System.
INTERESTS
Performing Arts, and Designing
EDUCATIONAL BACKGROUND
SPECIAL COURSE : Catering Management Course
Proactive Center
Rack’s Restaurant
L. Pueblo Real de Manila
Ortigas Center, Pasig City
June 2 – 7, 1997
TERTIARY : Lyceum of Batangas
Kumintang Ibaba, Batangas City
School year 1989 – 1993
Course : Bachelor of Science in Commerce Major : Management
SECONDARY : Sta. Teresa College
(formerly known as St. Theresa’s Academy )
Bauan, Batangas
School year : 1985 – 1989
PRIMARY : Sta. Teresa College
(formerly known as St. Theresa’s Academy )
Bauan, Batangas
School year : 1979 – 1985
PERSONAL DATA
DATE OF BIRTH : August 21, 1972
SEX : Female
CIVIL STATUS : Married
NATIONALITY : Filipino
RELIGION : Roman Catholic
HEIGHT : 5’2”
WEIGHT : 100 lbs.
SSS NUMBER : 04-3011564-6
TIN NUMBER : 160-505-919
PAG-IBIG NUMBER : 040*********
PHILHEALTH NUMBER : 09-05009087-4
I hereby certify that the foregoing statements are true and correct to the best of my knowledge and belief.
JEANNELY B. CANTOS
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