Everlyn Augustine

**** ****** ******, ***#**, Hollywood, Florida 33020 ● 754-***-**** ● acvpxp@r.postjobfree.com

SUMMARY

An administrative professional with over 9 years of experience utilizing my strong customer services skills, medical knowledge and healthcare experience in conjunction with my strong interpersonal skills.

PROFESSIONAL SKILLS

Fluent in English and French-Creole.

Excellent written and verbal skills.

Fast learner and easily adaptable to change.

Strong analytical thinker with effective problem solving skills.

Highly organized and capable of working independently and as part of a team.

Handle multiple projects and meet deadlines in a fast paced environment under minimal or no supervision.

Proficient in Microsoft Office Programs including Word, Excel, PowerPoint and Access.

WORK EXPERIENCE

Office Clerk/Administrative assistant 06/2009 – Present

BrandsMart USA – Hollywood, FL

Order processing through various appliance and electronic manufacturers.

Providing administrative assistance to service managers

Assisting manager in processing Payroll for field technicians.

Providing technical support.

Providing customer service to ensure that customers’ issues are resolved in an efficient and timely manner.

Conducting inventory periodically.

Daily documentation to computerized files.

Patient Service Rep (Volunteer) 03/2016 – present

Jackson North Medical Center – Miami, FL

Provide gracious, thorough and efficient care to meet the patients’ needs via face to face communication, phone, email or fax.

Follow all procedures for complete and accurate check in and check out of patients.

Schedule return appointments and set up reminder notifications.

Collects patient data involving medical, demographic and insurance information.

Identify, research and resolve all customer requests.

Sports Coordinator Intern 08/2015 – present

Special Olympics Broward– Davie, FL

Assisting in the coordination of different sporting events.

Mentoring individuals with disabilities

Aiding in developing motor skills

Customer Service Rep 03/2008-06/2009

Interactive Response Technologies – Miramar, FL

Provided billing assistance

Provided Technical support

Processed minor sales

Guaranteed positive customer experiences

Resolved customer complaints in a timely and efficient manner

Customer Service/ Cashier 08/2006 – 03/2008

RaceTrac Petroleum Inc. – Hallandale Beach, FL

Managed cash register.

Accounted for financial receipts worth $2000.00 -$6000.00 per shift.

Performed inventory of stock periodically.

Maintained a clean/sanitary work atmosphere.

Replenished merchandise shelves with items from the stockroom.

Resolved customer complaints.

EDUCATION HISTORY

Bachelor in Health Services Administration

(BHSA) 2015

Florida Atlantic University – Boca Raton, FL

Associate of Arts: Health Service Administration 2013

Broward College – Pembroke Pines,, FL

High School Diploma 2006

Miramar High School – Miramar, FL

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