Customer Service, AR, Collections
Resume:
Rita Troina
Pollock, LA *****
****.******@*****.***
SUMMARY OF QUALIFICATIONS:
•Experience using various computer software: Excel, Word, AS 400, Get Paid, Sales Force, and Great Plains.
•Key and apply cash payments and checks
•Very accurate and rapid keyboarder (40 wpm).
•Well organized, resourceful and work well independently or with a team.
•Successful in corporate and consumer collection industries.
•Keen ability to multitask a variety of challenges and responsibilities.
•Ability to handle multiple accounts to be collected on.
WORK EXPERIENCE:
Credit Specialist, Collections Representative,
Accounts Receivable Assistant September 2013-Present
Various temporary assignments Austin, TX
Review credit balances.
Make collection calls.
Process payments for invoices.
Process refunds for overpayments.
Manage assigned queue.
Balance cash receipts entered.
Make collection calls for failed credit card payments.
Prepare daily bank deposits and receipts.
Apply checks to customer accounts and research any over payment or short payments.
Account reconciliation
Resolve account disputes
Collections Representative May 2013-September 2013
Regional Acceptance Arlington, TX (temp assignment)
•Advise customers of responsibilities of paying back loan
• Process check and credit card payment over the phone
• Maintain and collect assigned portfolio of at least 200 accounts
•Process deferment paperwork for loans that were matured
Collections Representative January 2012-November 2012
First Cash Finance Center Arlington, TX
• Coordinates activities to collect delinquent payday loans
• Resolve customer outstanding balance by using active listening, and effective probing and possible payment arrangements
•Send letters to customers to demand payment of loan balance.
•Assist training team by training new hire employees by answering questions and allowing them to observe my phone calls
Credit Specialist October 2003-August 2011
Video Monitoring Services New York, NY
•Initiate collection of over 1200 past due accounts.
•Record History of collection activity on each account, maintain and update account contact information, and follow up on promise payments that have been broken.
•Listen and respond to problems clients may have with VMS products or services.
•Work with billing department to verify billing, make sure necessary adjustments are made for disputed invoices.
•Use the collection software Get Paid, to run summaries on a daily basis to determine which actions should be taken with accounts.
•Research accounts to inquire why invoices are overpaid or short paid.
Education
New Mexico State University, Afari Travel School
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