PEGGIE WHITE 678-***-****

acvptm@r.postjobfree.com

CORE PROFESSIONAL STRENGTHS

Applications/Technology

MS Project, MS Office, Visio, PowerPoint, and SharePoint (10+ yrs.)

Caliber (3 yrs.)

Quality Center /ALM (10+ yrs.)

PeopleSoft CRM (10 yrs.)

SAP CRM & ECC (ERP Central Component) (4+ yrs.)

SnagIt (5+ years)

Professional Experience

Create Project Plans and manage project teams per plan (8 yrs.)

Perform detailed current state and gap analysis of business processes and develop future state designs to meet business objectives. (5+ yrs.)

Elicit project requirements through workshops, site visits, and user stories (10+ yrs.)

Create detailed functional designs, use cases, wireframes, and business process diagrams (10+ yrs.)

Lead detail design reviews with development, quality assurance, and business stakeholders (10+ yrs.)

Identify / document project issues and risks; develop action plans (10+ yrs.)

Author end user documentation and process flows (10+ yrs.)

Demonstrate product prototype to development, executive management, and stakeholder leadership (5+ yrs.)

Create test plans, test cases, and link to requirements to ensure coverage (10+ yrs.)

Quality Assurance and User Acceptance Test Execution. Management of testing teams (10+ yrs.)

Create/manage Change Requests for identified project gaps and requirement changes. Lead inter-team design discussions, cost benefit analysis, and obtain business and budget approval for changes (10+ yrs.)

Defect identification/documentation, triage, root cause analysis, and resolution (10+ yrs.)

Data analysis and mapping (10+ yrs.)

EMPLOYMENT HISTORY

Apex Systems, Atlanta, GA April 2015 – May 2016

Senior Business Analyst - Contract position with DataScan Technologies, Alpharetta, GA

Part of the Business Analyst team responsible for DataScan Technologies wholesale financing application, supporting $45 billion in collateral loans. Application functionality includes loan imports/creation and management, general ledger, data exports, and Risk Management.

Lead BA for Finance Company’s (Client) upgrade from the client-based software version to the new web-based solution. Design General Ledger and ACH Interface files, Billing Statements, and custom branding of User Interface.

Designed Change Report for Client to assess borrower credit worthiness, Borrower Risk Rating, Facility Risk Rating, and current account status.

Document application changes and seed data requirements per Client requests; ensure development and Quality Assurance correctly implement changes. Work with Clients to impart understanding of software capabilities and how small changes in business processes enable them to efficiently complete their work without implementing requested custom code.

With two peers, design new Business Requirements Document (BRD) template and write companion SOP. Purpose of the BRD is to provide Clients with more clear documentation of current state versus future state of the application, remove sections that were part of the prior Requirements template to alleviate client confusion of the extraneous information included for internal DataScan use only, and to streamline the approval process for the proposed changes.

Project managed two Company-wide ‘Bug Hunt Quality Initiatives’ for current software releases. The single day testing effort involved 68 associates running 1090 test scenarios, resulting in 102 issues being documented. Role included identifying and documenting test scenarios, program communications, complete logistics management, operating triage center during testing, reporting test results. Post-test survey results indicate 86.7% of associates believe the Quality Initiative was value added in improving the quality of the product and in learning more about the ‘day-in-the-life’ of our Clients. Ninety-three percent (93%) of participants stated the goals were clear and documentation/instructions were easily understood.

PEGGIE WHITE 678-***-****

acvptm@r.postjobfree.com

AIM Consulting, Alpharetta, GA December 2012 – June 2014

Senior Business Analyst - Contract position with The Home Depot, Vinings, GA

In a partnership with application teams, implemented 3 major releases of an order fulfillment application based on a Motorola MC75A Mobile platform using SDLC methodology. The project included designing new integrations files to the financial backend, determining data requirements, and designing two new modules. The project successfully enabled associates to work in the store aisles with customers rather than having to find a register.

Create detailed functional designs. Facilitate design reviews with Development and Quality Assurance.

Manage change requests for identified gaps and issues. Identify business risk and impacts of the change requested. Lead design discussions. Obtain business and budget approval for changes.

Identify and documents risks and issues. Maintain action logs and resolutions using SharePoint

Design new API files between Order Fulfillment and backend financial applications. Map legacy API data to new API layout; define data requirement and error/success codes and messaging for all API data. Map API data elements to application data fields and lists of values.

Write test cases for requirements coverage to hand off to the Quality Assurance team. Manage defect triage and resolution within HPQC. Validate production implementations in-store with store associates.

New Technology Solutions Group, Alpharetta, GA April 2011 - June 2012

Senior Business Analyst - Contract position with Cox Communications

Test Lead for implementation of new Avaya Voice Portal application.

Create test plan and coverage requirements for Voice Portal application. Manage test team execution of test cases. Facilitate UAT efforts. Coordinate with technical team to resolve issues when Services were unavailable, preventing further delays in the test cycles.

Document and triage defects using HPQC. Facilitate daily cross-functional team defect meetings and lead root cause analysis efforts.

McKesson, Alpharetta, GA August 2000 - November 2010

Senior Business/Application Analyst

Senior Business Analyst, Lead Subject Matter Expert, and Data Conversion Analyst for implementation of SAP Customer Relationship Management (CRM) application using ASAP methodology.

Liaison between business stakeholders and SAP Implementation team to ensure all business data, rules and functionality in legacy PeopleSoft CRM application are integrated into new SAP CRM application.

Define middleware requirements between SAP CRM and ECC (ERP) for 5 functional areas, contributed to definition of 4 other system interfaces with Business Object, Siebel Sales Force, and PeopleSoft HR (Oracle). Post development, performed data analysis/validation and testing for production readiness.

Define requirements for conversion of 10 master data objects and all related attributes. Complete data mapping from PeopleSoft to SAP CRM, define data cleansing rules, and requirements definitions for 10 data conversion files; data analysis and validation post conversion, lead resolution of identified issues.

Responsible for client and web technology solutions for 28 Product Support Centers, 4 Product Implementation Teams, and external customers located across the USA and Canada using standard SDLC methodology.

Perform all duties of Project Manager, Business Analyst, Quality Assurance Lead, and UAT coordinator for each software release.

Chair and facilitate monthly steering team meetings to identify and prioritize new application requirement and needed integrations with related applications.

Identify and documents risks and issues. Maintain action logs and and resolutions using SharePoint

Determine test scenarios, and write test cases for QA and UAT execution. Validate 100% coverage of requirements. Manage defects and resolution.

Production support of PeopleSoft CRM client application for 28 internal business units and web application over 30,000 external customer users.

Provide written and oral progress updates to team and management on a weekly basis.

Business Analyst for HP Quality Center tool. Create QA projects for 28 business units. Managed user base. Configure product templates. Facilitate HPQC standards team to ensure configuration template meets the needs of all business units.

PEGGIE WHITE 678-***-****

acvptm@r.postjobfree.com

EDUCATION

CARNEGIE MELLON UNIVERSITY, Pittsburgh, Pennsylvania 15213

BA English Professional & Creative Writing Concentrations: Management, Visual & Verbal Communications

Waters Management Group, Roswell, GA 30075

Project Management Professional (PMP) Certification Review Course, 2013

Gwinnett Technical College, Lawrenceville, GA 30043

SQL Introduction, 2012

Non-Profit Affiliations

Camp Twin Lakes 2008 – 2016: Spin For Kids - Logistics Committee 2010 - 2016, Committee Chair 2011

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