Manager Customer Service

Summary

Highlights

Accomplishments

Experience

MARK SANTIAGO

**** ******* ****, *** ******, Texas 76904 H: 325-***-**** C: 325-***-**** acvpse@r.postjobfree.com Experienced Restaurant Manager who oversaw a high-volume, $2.9 million dollar restaurant. Versed in planning daily operations, staffing and inventory management. Staff development talent

Customer-oriented

Strong leader

Full service restaurant background

Supervisory skills

Hiring and training

Operations management

Adaptable

I received an award for having the 3rd highest sales in the Southwest Deli Group chain of McAlister's Delis last year. Also, in the past was invited to many bar tending competitions hosted by major companies such as Diageo. I have learned many culinary techniques under chefs and cooks that I have managed.

General Manager Oct 2015 to Jun 2016

Mcalister's Deli San Angelo, Texas

Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Optimized profits by controlling food, beverage and labor costs on a daily basis. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Carefully prepared weekly payroll to keep up with projected revenue for the week. Managed accounts payable, accounts receivable and payroll. Counseled and disciplined staff when necessary. Consistently obtained highest rating from the county health department.

General Manager Mar 2012 to Oct 2015

The Office Bar San Angelo, Texas

Maintained familiarity with the latest in mixology, bar equipment and sanitation standards. Served as backup for bartenders. 12Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Initiated negotiations regarding vendor contracts and kept updated records of contracts. Carefully prepared weekly payroll to keep up with projected revenue for the week. years bartending experience. General Manager Sep 2011 to Mar 2012

Miss Hattie's Cafe & Saloon San Angelo, Texas

Carefully interviewed, selected trained and supervised staff. Organized special events in the restaurant, including receptions, promotions and corporate luncheons. Strategically developed effective marketing plans to increase sales and profits while managing costs. skillfully interacted with external vendors to obtain the best quality in pricing and product. General Manager Sep 2007 to Sep 2011

Fat Boss' Pub San Angelo, Texas

Correctly calculated inventory and ordered appropriate supplies. Actively participated in ongoing customer service programs to build sales and rapport in the community. Conducted Education

timely performance evaluations for all staff. Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.Received recognition from the City of San Angelo for contributions to the community. High School Diploma, Advanced Transcipts 1998

Robert E. Lee High School Midland, Texas, USA

Marketing

Miidland College Midland, Texas, USA

Did not complete Degree

Contact this candidate