Customer Service Data Entry
Resume:
Christie Williams Mikell
Portal, Georgia 30450
acvprg@r.postjobfree.com
SUMMARY
I am a Swainsboro Technical College and Ogeechee Technical college graduate. I am an experience, skilled license practical nurse with years of practice. I have an entry-level network administration experience including back-up, security management, e-mail systems and application support. Commitment and dedication to the innovative world of technology and medical practice are my goals. I also have my degree as a Radiology PACS specialist with three years of clinical practice. The skills I have achieved will make a dynamic impact on every area of a client and/ or consumer-focused atmosphere.
QUALIFICATIONS
Skilled License Practical Nurse with patient care Coordination, chronic care management skills, hemodialysis, geriatric, home health, private duty, mental health, substance abuse, mental retardation, Alzheimer’s and medical multi-task experience. My most recent achievements are Entry level computer support with Comp TIA A+ prep., Programming and design skills, Solid understanding of various computer and operating systems, Excel, Local remote and remote access technology, Data Entry, GUI and tools Information System security, back-up Server and database knowledge, Microsoft Server Administration Word Processing, FileZilla for secure document transfer, great communication skills with concern and compassion towards clients for problem solving, customer service, and great communication skills.
WORK EXPERIENCE
2015-Current Family Health Care Center
Statesboro, Georgia
LPN Patient Care Coordinator
Responsibilities include scheduling, working with Medicare and all insurance companies within office guidelines, patient portal, Chronic Care Management, patient assessments, care plans, inpatient and outpatient follow ups and office visits. Non face-to-face services, face-to-face services, Excel spreadsheets, tracking billing for services. Orients and educates patients and their families by meeting them; explaining the role of the patient care coordinator; initiating the care plan; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements. Develops interdisciplinary care plan and other case management tools by participating in meetings; coordinating information and care requirements with other care providers; resolving issues that could affect smooth care progression; fostering peer support; providing education to others regarding the case management process. Monitors delivery of care by completing patient rounds; documenting care; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; reviewing the care plan with patients in conjunction with the direct care providers; interacting with involved departments to negotiate and expedite scheduling and completion of tests, procedures, and consults; reporting personnel and performance issues to the unit manager; maintaining ongoing communication with utilization review staff regarding variances from the care plan or transfer/discharge plan. Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations. Etc.…
2013-2015 Great Dane Trailers
Statesboro, Georgia
Engineering Administrative Assistant
Responsibilities include working with Senovia SmarTeam/Catia software, Microsoft Excel, Microsoft Office Outlook – Email 2003, Microsoft Office Windows, Windows Backup system, Shared drives, Rambo WS File – Audits, Google Chrome, Extranet, Internet, Windows 7 Professional 64 bit OS service pack 1, Ccleaner, Google Earth, Engineering Sales GUI, Dell PC/exponents, Adobe Reader, printing/reading blue prints, filling, data entry, wood/electrical packets, telecommunications, in house communications, scanning, faxing, multi-tasking at a fast past environment, leadership and self-moivated to following protocol of workflow, maintenance of desktop PC, Updates, Spreadsheets, documentation and/or documentation repair, Relay for Life-fundraisers team,
2013-Current Pine Oaks Personal Care Home
Portal, Georgia
Networking Support Specialist/Computer Support/Data Entry
Customer Service, Communication skills, telecommunications, peer support. Hired /contracted job for Pine Oaks Personal Care Home to help type and complete their Safety Plans for their new facility. Data Entry of their safety plans, typed educational plan for patients/employees, data entry of state codes and regulations for facility. Only work as needed by director.
Networking Support Specialist/Computer Support/Data Entry
Customer Service, Communication skills, telecommunications, peer support. Hired /contracted job for Pine Oaks Personal Care Home to help type and complete their Safety Plans for their new facility. Data Entry of their safety plans, typed educational plan for patients/employees, data entry of state codes and regulations for facility. Only work as needed by director.
2013-2013Coastal Home Health
Statesboro, Georgia
PCT
Home health patient care technician.
Accepted job position due to awaiting LPN reinstatement from the state of Georgia. Travel to patient’s home for care assistance with daily ADLs, monitor medication of patient self-administration, cleaning home/area of occupancy, exercise, washing clothes/dishes/floors/empty trash. My LPN license with the state of Georgia is now active and current.
2012- 2013 Insight Global
Atlanta, Georgia
Networking Support Specialist/Computer Support:
Customer Service, communication skills, telecommunications, peer support.
Hired /contracted job for East Georgia Regional Medical Center to help complete their Athena Project. New Software installation, hardware installation/replacements, loading/relocation of computer and/or external devices, installation of cable/cable management, domain control to add/delete users and passwords, active directory, IP address, educating of new/revised/old equipment, storage of equipment, data entry, breakdown of boxes etc… Contract Ended.
2008 – 2009
Director of Nursing
Gentilly Gardens Assistant Living Facility
Supervision of 3-5 certified nursing assistants, scheduling, medication counts and administration, order and refill medication, narcotic counts and administration, charting and documentation, wound treatments, telecommunications, physician order via verbal or written, peer-to-peer communications, group or recreational therapy, Alzheimer’s unit, assistance with daily Ads to achieve patients holistic way of living
2008 – 2009
LPN
Traveling nursing assistance to patients who qualified for advanced medical needs. Medication administration, scheduling, medication education, wound therapy, range-of-motion therapy, light cleaning around medical area of work, documentation, telecommunication, certifications of patient’s medical needs for approval of treatments in the home. Contracted out to Gentilly Gardens Full time director of nursing.
Coastal Home Health
Statesboro, Georgia
2006 – 2008 Pineland CSB –John’s Place
Statesboro, Georgia
LPN
Offer safe medical care for clients with mental health, drug and alcohol treatments. Supervision of Certified medical assistance/ technicians. Medication administration, scheduling, narcotic count and administration, crisis intervention, physician orders via written or verbal, monitor withdrawal symptoms for intervention, monitor behavioral actions for intervention, suicide intervention and monitor, admissions, discharges, pre and post screening, hospital communication and emergency calls
Davita Dialysis Statesboro, Ga.
LPN LPN2001 to 2006
Set up and operated hemodialysis machine to provide dialysis treatment for patients with kidney failure.
Executed daily operations of water checks, loop checks, machine checks, dialyzer checks, and safety checks.
Attached dialyzer and tubing to machine to assemble for use.
Primed dialyzer with saline and heparinized solution to prepare machine for use.
Took and recorded predialysis weight, temperature, blood pressure, pulse rate and respiration rate.
Explained dialysis procedure and operation of hemodialysis machine to patient before treatment to allay anxieties.
Cleaned area of access using antiseptic solution.
Inspected equipment settings including pressures, conductivity and temperature to ensure conformance to safety standards.
Started blood flow pump at prescribed rate.
Inspected venous and arterial pressures as registered on equipment to ensure pressures were within established limits.
Monitored patient for adverse reaction and hemodialysis machine for malfunction.
Education: Swainsboro Technical College Swainsboro, Ga.
LPN 1996
Ogeechee Technical College Statesboro, Ga.
Networking Support Specialist 2012
Ogeechee Technical College Statesboro, Ga.
Radiology PACS Specialist 2012
Strengths: Working knowledge of the medical environment
Well-organized and efficient.
Work well in a high pressure environment.
Skilled at encouraging others and developing rapport.
Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success.
Self-motivated and assertive.
Quickly learn procedures and methods.
Professional demeanor.
Major strengths in planning, problem solving and communication.
Honest, friendly, outstanding communication skills.
Dependable - can work without supervision.
License: Nursing License for the state of Georgia. LPN 054402
Other: I have formal training and degree/certification in Radiology PACS for 3 years through Ogeechee Technical College. My clinical training was in Vidalia Ga. Meadows Regional Hospital and in the IT department at Ogeechee Technical College. I graduated in 2012 with dual degree in Radiology PACS Specialist and Networking Support Specialist. I'm very experienced in the medical field with 16+ years of experience as a LPN.
EDUCATION
2012 Ogeechee Technical College
Networking Support Specialist
Statesboro, Georgia
2012 Ogeechee Technical College
Radiology PACS specialist
Statesboro, Georgia
1996 Swainsboro Technical College
License Practical Nurse
Swainsboro, Georgia
2014 Great Dane Trailers Statesboro,
iLearn Training Site on the Extranet Georgia
The Institute for Continuing Healthcare Education Statesboro,
Practice Essentials Session IV: Georgia
Sustaining Change and Moving Forward
Certifications:
CPE/CEU/Certificates of training for expanding office performance and to increase productivity for overall service.
Certificate of completion of the following courses:
Nurse Ce 4 Less.com Certificate of Completion 4.0 online credits Pharmacology Basics
Improve your memory; Improve our Productivity (CPE) and (CEU)
60 Minutes of Excel Secrets (CPE) and (CEU)
Effective and Appropriate Email Use (CEU)
Excel 2007 – Analyzing Data (CEU)
Excel 2007 – Build Formulas (CEU)
Excel 2007 - Confronting Workplace Conflict (CEU) and (CPE) and (CPU)
Excel 2007- Dynamic Formulas (CEU)
Excel 2007- Enter and Edit Data (CEU)
Excel 2007 - Print Perfectly (CEU)
Excel 2007- Speed Up Data Entry (CEU)
Excel 2007 - Collaborating with Others (CEU)
Excel 2007 - Formatting and Layout Options (CEU) and (CEU)
Excel 2007 – Chemical Hazard Communication (CEU)
Excel 2007 – Quick Calculations (CEU)
Excel 2007 – References and Ranges in Formulas (CEU)
Workplace Ergonomics: PCs (CEU)
Fire Safety Prevention (CEU)
Hearing Conservation (CEU)
Fire Extinguisher Safety (CEU)
Hazardous Energy Control (CEU)
Personal Protective Equipment (CEU)
Personal Protective Equipment: Head Protection (CEU)
The Institute for Continuing Healthcare Education Practice Essentials Session IV Sustaining Change and Moving Forward (CEU)
Medicare Transitional Care Management (CEU)
Chronic Care Management (CEU)
Reference:
Kendra Moore
Coastal Behavior Health
Discharge Planner
Savannah, Ga.
Archie Mae Denson
Retired LPN – East Georgia Medical Center
117 Morris Street
Statesboro, Ga.
Brenda Lee
Retired LPN – Briggs N Stratton
129 Kent Street
Statesboro, Ga.
Shawanda Mcphatter
Quality Team
Briggs N Stratton
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