SUSAN IBALLA
**** ********* ***** ******* ******** 22030
*********@*******.***
Career Objective
To secure a challenging position in the field of Sales and Marketing in a reputed organization, which facilitates professional growth and utilization of my qualification and skills.
Professional Qualification
Marketing and Travel Consultant (IATA)
Emirates Travel Express, United Arab Emirates
Oct 1998 – 2010
Duties and Responsibilities:
Handling Telesales
Dealing with corporations for their travel requirements, marketing and monitoring sales
Cultivating business prospects and achieves targets, publicity and promotion of sales
Attending travel seminars for updates about the travel industry in order to provide better customer service
Counter Staff Sales Executive
Al Ansari Exchange Services, United Arab Emirates
June 1997 – August 1998
Duties and Responsibilities:
Performed the work of a front desk sales executive
Receiving and attending customer’s need such as making drafts and telex transfer.
Marketing and Sales Executive
Thomas Cook Al Rostamani Exchange Company, United Arab Emirates
May 1995- May 1997
Duties and Responsibilities:
Responsible for marketing services of the company.
Preparing periodical marketing and sales summary of the branch.
Performed the work of a front desk sales executive such as attending to customers’ needs such as making drafts and telex transfers.
Sales Merchandiser
National Trading Development Est. (Smoker’s Center), United Arab Emirates
September 1992 – February 1995
Duties and Responsibilities:
Responsible in sales marketing in Al Ain branch
Driving Instructor
Ladies Driving School, United Arab Emirates
March 1987 – September 1987
Train ing/Courses/Workshop
Ticketing Training and Reservations
Amadeus Fare and Ticketing
Galileo Core Course
Galileo Car/Room Master
Galileo Viewpoint Workshop
Galileo Fares and Ticketing
Effective Sales Techniques Course
Emirates Institute for banking and financial Studies
Sharjah, United Arab Emirates
September 12, 1996
Intermediate Course on Improving Customer Services
Management and Marketing Consultancy Services
Dubai, United Arab Emirates
July 30, 1995
Course on Issuance, Acceptance and Refund of Credit Cards and Traveller’s Checks
Thomas Cook Al Rostamani, Al Ain, U.A.E.
CRS Systems Familiarity
Galileo – Proficient
Sabre _
Amadeus_ Proficient
Worldspan
Work Citations / Awards
Employee of the Month, July 1996 - Thomas Cook Al Rostamani, Al Ain, U.A.E.
Employee of the Month, December 1995 - Thomas Cook Al Rostamani, Al Ain, U.A.E
Key Skills
Office Skills
Office Management
Time Management
Telephone Etiquette
Computer Skills
MS Office Programs
Educational Qualification
Far Eastern University - Manila
Bachelor of Science in Commerce in Management Accounting
Undergraduate
Personal Information
Nationality: Filipino
Marital Status: Married
Religion: Catholic
Contact Number: 001 347-***-****
Address: 3607 Devilwood Court Fairfax Virginia 22030
Driving License: Valid UAE and US driving license
Email Address: *********@*******.***
Personality
Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit.
A natural forward planner who critically assesses own performance. Mature, credible, and comfortable in dealing with senior big company executives. Reliable, tolerant, and determined. Empathic communicator, able to see things from the other person's point of view. Able to get on with others and be a team-player.
Business and Selling Skills
An excellent face-to-face and telephone communicator. Able to demonstrate experience in dealing with customers and particularly achieving genuine sales development.
References
Ms. Caroline S. Rocco
Retired Real Estate Broker
Washington Fine Properties, LLC
Licensed Real Estate Broker
Dr. Ali Rashid Al Nuaimi
Deputy Vice-Chancellor of Student Affairs
Islamic University, United Arab Emirates
Contact no. 009***********