Tyanda Chaney

313-***-****

acvpqr@r.postjobfree.com

Qualifications:

• Proficient in Microsoft Office, use of the Internet

• Detail Oriented and well organized

• Time management skills and the ability to multitask

• Excellent leadership skills and a team player

• Effective verbal and written communication skills

• Problem solving, analytical and strategic planning skills

• Customer Service experience

• Possess basic math skills

Relevant Experience

• Referred unresolved customer grievances to designated departments for further investigation.

• Completed contract forms, prepared change of address records, or issued service discontinuance orders, using computers.

• Checked to ensure that appropriate changes were made to resolve customers' problems.

• Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken.

• Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Stored completed documents in appropriate locations.

• Located and corrected data entry errors, or reported them to supervisors.

• Maintained logs of activities and completed work.

• Selected materials needed to complete work assignments.

• Loaded machines with required input or output media such as paper, cards, disks, tape or Braille media.

• Resolved garbled or indecipherable messages, using cryptographic procedures and equipment

• Contacted customers to respond to inquiries or notified them of claim investigation results or any planned adjustments.

• Compared data with source documents, or re-enter data in verification format to detect errors.

Education and Licenses

Bachelor of Science in Health Administration, Concentration: Health Management

University of Phoenix, Detroit, MI

Certified Nursing Assistant (CNA) Career Health Studies, Eastpointe, MI

Work Experience:

Certified Nursing Assistant

Lakeland Center Southfield, MI 5/2016-Current

Lead Customer Service

Fox Run, Novi, MI 3/2015-11/2015

Manager/ Shift Supervisor

Smith Homes, Inc., Detroit, MI 3/2010-12/2014

Receptionist

KayKay & Kim’s Glamour Salon, Detroit, MI 2/2008-1/2010

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