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Customer Service Manager

Location:
Ashburn, VA
Posted:
July 15, 2016

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Resume:

Charday Robinson

***** *********** ***, *********, **, 44128, 216-***-****, acvpou@r.postjobfree.com,

OBJECTIVE

Seeking a challenging and rewarding career in the electronic industry that will utilize my strong technical and excellent customer service skills.

SKILLS SUMMARY

•Analyze and interpret test data.

•Prepare technical reports and develop charts, graphs, and schematics to describe and illustrate systems operating characteristics.

•Replacement of defective wiring and components using hand tools and soldering iron.

•Examine layout and installation of wiring, cables, subassemblies, hardware and components to detect errors.

•Ability to operate pallet jack.

•Surfaced Mount Technology Soldering

EDUCATION

ITT Technical Institute, Warrensville Heights, OH

Associates of Applied Science in Electrical Engineering

GPA- 3.06 Graduated: June 2016

CERTIFICATIONS

Certified in SMT Soldering June 2015

PROFFESSIONAL EXPERIENCE

Champion Staffing/ QED, Cleveland, Ohio March 2016 to Present

Machine Shop Associate

Replace material into machine Fortus 400 as needed.

Complete all manufacturing specifications per each part, insert placement, sanding, and filing as needed.

Keep record of all parts produced in the DDM area for manufacturing needs.

Remove parts from DDM Printers, and restart new jobs in the printer.

Clean support material from all parts produced in Fortus 400 and Fortus 900 printers.

Refer to the company operating system to maintain training.

Use part schematic from company operating system.

•Operated pallet jack to transport orders.

•Labeled and packaged orders to prepare for shipping.

•Completed appropriate paperwork for orders.

•Lifted up to fifty pounds.

America’s Cash Express, Cleveland, Ohio September 2012 to May 2014

Center Manager/Trainer

•Loan processing, verified required information and documents, check cashing, currency transfers and settled Collection Accounts.

•Identified counterfeit currency, handled deposits, redeposits, and balanced safe.

•Solely Operated Center, managed and balanced safe daily, complete daily logs and required paperwork.

•Communicated well to Tech Support to troubleshoot computer issues for the department.

Jimmy John’s, Cleveland, Ohio

Shift Manager/Active Manager January 2010 to September 2012

•Managed a staff of ten to fifth teen employees to maintain the daily store operation.

•Completed data entry, daily paperwork, logged daily and weekly sales into Excel. Created weekly work schedules, deposits, balanced safe and completed deposit slips.

•Opened store and closed store. Prepared cleaned store and dishes close.

•Completed catering forms and verified orders over the telephone.

Cleveland Municipal School District, Cleveland, Ohio August 2008 to June 2009

Office Intern/Secretary

•Clerical duties, transferring calls and taking messages.

• Inputted stats from the events into the data system.

• Filed and organized incoming mail.

•Created official and security contracts in Microsoft Office.

•Created all official and security schedule using Microsoft Excel.



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