Manager Project

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Patricia S. Little

PROFESSIONAL EXPERIENCE

Center for Neurology and Neurophysiology October 2015 to March 2016 Office and Billing Staff

Responsible for daily medical business office functions; patient scheduling, registration, medical records and billing

Interface with insurance representatives for verification and approval of CPT and ICD-10 codes for accurate coverage of treatment and timely reimbursement

Complete weekly reporting to practice manager and suggest process improvement planning

Communicate with clinical staff on daily activates affecting the patient population as well as the practice

Accomplishments

Integrated billing processes into new facility practice management application Los Angeles County, High Desert Regional Health Center April 1995 to May 2015 Operations Manager and Associate C.I.O.

Administration, HIM, Communication, Information Systems

Participated in directing regional/local/facility activity related to required departmental policy and procedures, compliance reviews, contracts and state data reporting processes

Assigned as Ambulatory Care liaisons for High Desert on several department wide committees who formulated and executed plans, policies, SLAs (Service Level Agreements) and programs related to the operational and fiscal effectiveness and efficiency of the patient care functions at High Desert as they related to timely patient care, while maintaining control of costs (e.g., scheduling systems, health information management, pharmaceutical and lab practices etc.)

As co-lead for the JACHO Information Management Committee, responsible for directing activities designed that ensured overall operational compliance with licensure, regulatory and accreditation standards

As assistant security office, investigated and resolved complaints from patients, facility staff, and the general public and actively participated in programs for external and internal community relations

Conferred regularly with appropriate administrators and health professionals to review current operations and advise on the establishment of long and short-term goals, objectives and priorities relative to the delivery of services and compliance with applicable laws, statutes and regulations as they apply to High Desert

Center Project Management

Developed and directed system implementation plans; evaluated current and anticipated information technology requirements; negotiated service level agreements (SLA)

Oversaw software and design of new systems, defined business requirements

Responsible for maintenance of applications and system interfaces, administered vendor interface contracts; oversaw system change management; provided coaching and training; directed organizational and procedural changes and benchmarks metrics management of best practices; participated in disaster recovery planning and systems security administration; managed clinical/financial operations; participated in evaluating tools related to the implementation of Health Level 7 interfaces and Affinity Modules

Responsible for monitoring and auditing for facility HIPAA-compliance

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Patricia S. Little

19 Years’ experience with the Quadramed implementation process and the installation, monitoring and maintenance of the Affinity + Quantim + Clinical Workstation Health Information System

Oversaw the establishment of departmental policies and procedures and functional goals and objectives

Planned, managed, integrated and evaluated the work of and with subordinate supervisors and staff

Directed assessment of business requirements of applications and enterprise systems

Established best practices, managed disaster recovery planning Strategic planning of system integration and delivery for large facility/department wide projects

Created requirements/questions for interview process of potential new employees

Participated in the preparation of department operating budget and financial reports that rolled up to Department Wide Budget

AOD (Administrator on duty off hours) for entire facility plus 5 remote clinic sites Accomplishments

Award from the County of Los Angeles, Department of Health Services in recognition for a job well done. DHS HIPAA Information Security Policy & Procedure Team

Local Project Manager and IT oversite for successful installation of enterprise wide electronic healthcare record, EHR

Completion of several application support trainings for LAB, Pharmacy and Radiology systems

EDUCATION

University of Phoenix

Bachelor’s degree in Business Administration

Certification of operation for several Affinity modules (Patient Information System) Certification of HIPPA compliance education

United States Army Veteran: Honorable Discharge as a Specialist #4

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