Customer Service Sales

**** ****** **** ***. **** 214-***-****

Dallas, TX 75243 acvp9g@r.postjobfree.com

Knowledgeable and educated Non-Profit professional with experience in the field such as, leading employees, spearheading company efforts, and allocation of resources in seeking a career. I thrive in a rapidly changing industry and welcome the challenges the job it may bring.

KEY SKILL ASSESSMENT

Leadership - Demonstrated success in a social work role serving as a visionary able to identify and qualify new opportunities that fit a client's goals and aspirations and satisfy the customer. My aptitude for identifying problems, engaging clients, and training employees sets me apart from the rest of the prospective candidates.

Communication - My communication style is concise, direct and effective in pushing employees forward to achieve company objectives. I also have demonstrated success working both interdepartmentally as well as with other employees at multiple levels to achieve consensus, resolve issues, and produce exceptional results ahead of schedule.

Core Competencies

Client Advocacy

Case Planning Management

Managing community/client relations

Community Outreach

Carrying out promotional efforts

Assisting individuals in transitional periods

Interagency partner referrals

French, basic spoken and written

Dan, fluent spoken

Conducting interviews

Providing Orientation and handling collaborative efforts

Developing strategic relationships

Maintaining records of daily activities and results

Working interdepartmentally

Coordinating actions with staff

Product Inspection

Counseling

Supervision

PROFESSIONAL HISTORY

TEXAS RETAIL UTILITY COMPANY

D2D SALES SPECIALIS-Contract Position 11-2015-03/16

developed a rapport with stranger/customer

Make sales presentation to customers at business, fair and residence

Explain competitively retail electric service plans to customers

asking potential customers questions to ascertain their needs

Allied Barton Security Services /Experian Credit Services /Dallas TX

Safety officer Mar-2010 –present

Responsible for and managing security practices within the facility

Handle implementation of departmental systems PDA and procedures

Conduct strict regulation of corporate and department policies in order to ensure effective and successful processes,

Investigate and report safety conditions which might endanger clients, its associates including fire, evacuations, hazardous situations or other related facility events

Worked/backed-up as vehicle attendant officer periodically

Experience of facility gate receiving parcels for clients

United States Census Bureau/Dallas TX May 2010-July 2010

Census Enumerator

Independently constructed daily agendas by assessing assignment areas in order to determine organization of neighborhoods.

Conducted interviews in accordance with stringent guidelines with residents of assigned areas to gather data.

Tracked and appraised quality control levels on selected addresses, performed pass/fail determination of samples, and maintained records for quality control verification.

Obtained high rates of production while adhering to accuracy standards

Liaised on a daily basis with supervisors in order to review and submit completed work and receive additional instruction.

Quest International 501 (c) (3)/San Francisco Cal Aug 2007-Aug 2009

Area Coordinator

Successfully carried out promotional efforts for the organization’s exchange program in the local community according to U.S. Department of State Regulations & CSIET guidelines.

worked with local high schools in order to determine student placement feasibility and to determine special requirement identification.

Conducted “host in home” interviews with potential host families in order to gauge suitable households.

closely monitored and evaluated progress and experiences of student placement.

Directed Host Family Orientation Program following student admission

Ensured compliance with all local government U.S. Department of State and Council on Standards for International Educational Travel (CSIET) Regulations and Guidelines.

UNICCO Foundation 501(c) (3) Mar 2005-May 2007

Chairman Dallas / FW Charter

Responsible for the recruitment of new team members onto staff

Created catered membership programs document, and developed a successful publicity strategy for economically diverse members.

Managed budgets for all projects held in Dallas and the subsequent coordination of events and conferences.

Spear-headed team building and collaborative efforts

Worked with social services and advisory groups to generate publicity for programs to optimize fundraising and increase awareness.

Developed new organizational contacts and strategic relationships.

African Charities501(c) (3)/Dallas TX 2000-2004

Administrative Secretary

Created and managed all correspondence, reports and documentation.

Organized and directed all meetings and conferences.

Maintained concise records of the organization’s schedules and contacts.

Acted as a key liaison at both internal and external events.

Securitas Security Service USA, INC/Experian

Security /Safety Officer/Vehicle Attendant- officer Jan 14, 2001-03.2010

reporting accurately all incidents to senior managers

Checked identity of cards of employees before admitting into building

Patrolled assigned areas/Gate officer for receiving parcels or packages

Drive assigned passenger vehicle in designated areas and conduct vehicle inspection,

Knowledgeable on Material Health and Safety Hazards (facility training provided)

Experienced monitoring CCTV camera/make sure all clients adhere to parking company parking regulations

Routine Gate officer/receiving parcels/recording carrier’s information for drop off

Ace Baking Company/Chicago Illinois 1999-2000

Associate Lead/Night Operations

Improved and provided customer service procedures as well as handling employee relations

Accountable for all facets of organization’s operations

Handled preparation of all menu items, including cone batter, waffle cones and others.

Selected to serve as liaison between staff and management due to superior communication skills

Responsible for ensuring that labels included inspect, sort, and catalogued ingredient information correctly

Converted ice cream mix into finished product

Reviewed packing slips for necessary data.

Experienced in operating pallet jack/sorting materials

Beauty Supply & Royal Wigs/Chicago Illinois 03/1999-1999

Retail Sales Associate;

Responsible for performing a variety of sales functions. Arranges, organizes, and displays merchandise

Serves customers in a professional, courteous and timely manner

Ensuring store security, keeps the store manager well informed of activities and significant problems

Unloads truck, sorts merchandise, stocks shelves, counters, racks, with merchandise

Marks and tags merchandise with pricing, size and product specifications

Perform other duties tracking, managing inventory and ensure smooth operations and meet customer satisfaction

United Parcel Service/ Chicago Branch/IL 11/1998-03/1999

Package Handler

Responsible for handling and loading of product onto delivery vehicles

Manage cycle for counting and inventory control procedures

Conducted all-encompassing product inspection in consistency with DOL.

Experienced in using scanner for parcel sorting and delivery reliability/accurate shipment information

World Food Program UN/National Voluntary Program / Liberia, W/A 1994-1997

Field Supervisor

Administrators’ based.

Assisted former combatants to transition from military to civilian life through counseling work

Assisted former combatants and those with disability referral services- micro-project (including agriculture and other income generating activities).

Provision and supervision of access to vocational training, such as formal and informal apprenticeship scheme; educational opportunities, employment generation and (including agricultural starter kit such as seeds, tools) and facilitation of access to land and .or housing.

assumed the complete development, management, and supervision of the program and all support activities.

Assist with transitional mechanism to ease dependency through the supply of basic need such as food, shelter, and clothing.

Assigned the roles of line managing program supervisor, logistician and

Education &Certifications

Graduate Student of MSW-University of Texas at Arlington-2014-present

Bachelor of Science in Business Management – University of Phoenix -2010

Automotive Technology Certificates – East field College -2003

Advanced Certificate in Machinery & Welding/Plating – Liberia Swedish Vocational Training Centre 1981-1983

Accomplishment & Awards

Service award, Allied Barton Security

Recipient-Certificate; Understanding and Investigating child Pornography-National Children’s Advocacy Center-2013

Recipient-Certificate; Domestic Minor Sex Trafficking-National Children’s Advocacy Center-2013

Recipient- Certificate; The Role of Culture competency in Effective Consumer Service Delivery-National Children’s Advocacy Center-2013

Recipient- Certificate; Forensic Interviewing Skills for Working with Child Abuse Victims with Cognitive and or Communication Impairments-The National Children’s Advocacy Center-201

Recipient-Certificate- Building Successful Partnerships- Texas A&M AGrilife Extension; Texas A&M University System-2013

Recipient-Certificate; Juvenile Delinquency Prevention Programs Training-Texas Department and Family Services-2013

Recipient- Certificate; Establishing Positive Relationship with families-Texas A&M AGrilife Extension; Texas A&M University system-2013

Recipient-Certificate; Laws and legal Issues Related to Special Ed; Texas A&M AGrilife Extension; Texas A&M University system-2013

Recipient- ABC Customer Service Training; Texas A&M AGrilife Extension, Texas A&M University system-2013

Recipient- Certificate; Trauma Informed care Training; Texas Department of family and Protective Service-2013

Recipient-Certificate How can CTE Teacher Ensure Students make suitable Decision; Texas A&M AGriff Extension; Texas A&M University system-2013

Recipient-Certificate; Preventing Workplace Violence Training, Allied Barton Security-2011

o Receipient-Certifcate-2012-2013-Hazard communication Mandated update-Allied Barton

Receipient-; The OJT Guidebook Addendum, Terrorism Awarenessl Allied Barton-2011

Receipient-Certificate; Master of Security Officer Training-Allied Barton-2010

Recipient- Volunteering Award, citizenship workshop sponsored by State Representative; Robert Alonzo Catholic & State Representative Rafael Achaia /USCIS-2007

Recipient Certificate/Attendance; Introduction to COA and the Accreditation process- Council on Accreditation, New York, N. Y, 2015

AFFILIATIONS & CONTRIBUTIONS

Member -UNICCO.org

Member- Living Well Church Arlington TX-2003-present

Vice president for administration member United African Financial Club-2007-2009

Volunteer -Catholic Charities of Dallas TX (Volunteering ESL tutor, Assist in preparing apartment for newly arrival, 2006 and on-going)

Volunteer-International Rescue Committee Organization (Volunteering family mentor, employment Specialist 2008-2009( Family mentoring 2015- on going)

Volunteer-Metro=PCS Dallas Marathon (Volunteering- greet and assist participants-(2015-on going

Volunteer- StudentMentor.org (Volunteering online –Mentor/Advisor college students (2015- on going\

References and Supporting Documents furnished Upon Request

Contact this candidate