Objective

To grow with your organization in an administrative role by supporting your department with an excellent level of professionalism, exceptional communication skills and the ability to manage tasks for multiple people.

Profile

Accurately manage reservations and donations for meetings and 300+ person events, coordinate calendars for multiple supervisors, supervise student workers, book spaces and catering for meetings, maintain close working relationships with internal and external vendors.

Skills Summary

Project Management

Written Correspondence

General Office Skills

Executive Support

Appointment Setting

Database Management

Customer Service

Scheduling

Travel Coordination

Billing

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Peoplesoft

Kronos

Professional Experience

SENIOR ADMIN III JANUARY 2013 – NOVEMBER - 2014

INTERNATIONAL & DOMESTIC SALES AND MARKETING TEAM, PARKER HANNIFIN

WICKLIFFE, OHIO

Successfully temped as the senior admin for the sales & marketing team.

Coordinated hose training school, making travel arrangements and accommodations for employees worldwide.

Responsible for order entry of products, tracking orders and inventory control.

Responsible for managing two admins within the department in order to delegate tasks, complete research for department projects, and streamlined work flow.

Managing relief for reception area.

Responsible for ordering and maintaining office supplies for the department.

Coordinated schedules and spaces for various department meetings.

DEPARTMENT ASSISTANT III MARCH 2009 - AUGUST-2009

SCHOOL OF DENTAL MEDICINE, CASE WESTERN RESERVE UNIVERSITY CLEVELAND, OHIO

Successfully temped as the department assistant for the Development and Alumni Relations office. Coordinated local and national travel for three individuals in addition to handling event details such as RSVP's, event payments, accommodations, invitations, and personal follow up.

Managed two undergraduate student workers in order to delegate tasks, complete research for department projects, and streamlined work flow.

Advanced skills in customer service by using and updating the department's database, directly corresponding with board members, reconciling expense statements with multiple departments on campus.

ASSOCIATE CLERK III / RECEPTIONIST 2008 - 2009

WESTERN RESERVE AREA AGENCY ON AGING CLEVELAND, OHIO

Received and routed all incoming calls to appropriate person or department. Point person for all Agency guests including tracking for security purposes.

Successfully processed and tracked cash flow for multiple departments.

Took on additional tasks as needed from a verity of departments.

RECEPTIONIST 2007 - 2008

PHARMERICA, INC. TAMPA, FLORIDA

Professionally managed all incoming calls for the company. Created identification and security information packages for new employees. Initial point of contact for company visitors.

Coordinated schedules and spaces for various department meetings.

Assisted Technology and Pharmacy Practices departments as needed.

Professional Experience (cont’d)

ADMINISTRATIVE BRANCH ASSISTANT 2005 - 2007

TG LEE DAIRY, INC. TAMPA, FLORIDA

In charge of employee relations regarding, Federal DOT regulations for drivers, daily order processing and inventory reconciliation for route drivers, invoicing and issues resolution when needed, in addition to maintaining an excellent level of customer service for all clients.

Solely responsible for all bank deposits for the branch.

Managed employee production in relation to billing, chargebacks, and garnishing individual paychecks if needed.

Maintained excellent level of customer service in resolving some customer complaints, service issues and taking orders for future deliveries

Maintained retention records of drivers log of driving hours for DOT, DVCR and Pre-Trip records.

Daily “cleaning” of every route invoices and documents required for previous day activities for 25 routes.

Daily processing of invoices within DMS (Dairy Management Systems) resolving any issues route to route with invoice discrepancies, substitutions, inventory variances and cash deposits for 25 routes.

Daily generated a route summary report detailing every issue with route sales, paperwork, variances, and any action taken to resolve such issues.

Daily generated a route charge-back report detailing any discrepancy in variance whether cash or inventory to support charging the routemen from their payroll on a bi-weekly basis.

EXECUTIVE ASSISTANT TO THE CHIEF OF THE SYSTEMS MGMT OFFICE 2001-2002

NATIONAL AERONAUTICS AND SPACE ADMINISTRATION CLEVELAND, OH (NASA GLENN RESEARCH CENTER)

Generated presentations/viewgraphs for the team of aeronautical engineers studying flight paths to various planets.

Maintained calendar schedules, coordinated travel arrangements, correspondence.

EXECUTIVE ASSISTANT TO THE CHIEF OF THE INSTRUMENTATION AND CONTROLS DIVISION

NATIONAL AERONAUTICS AND SPACE ADMINISTRATION 2001-2002

NASA GLENN RESEARCH CENTER CLEVELAND, OH

Generated presentations/viewgraphs for the team of electrical engineers working on improving technology on the space shuttle.

Maintained calendar schedules, coordinated travel arrangements, correspondence, assisted with grant packages.

EXECUTIVE ASSISTANT TO THE SR. VP 2000-2001

SEGAL ADVISORS, INC. CLEVELAND, OH

Coordinated travel arrangements, distributed mail, daily schedule maintenance for the team of 3 advisors and 1 analyst.

Generated all correspondence, quarterly investment analysis reports, RFP’s, Investment Policies and Guidelines, New Business Presentations to over 135 Union Board of Trustees throughout the Taft-Hartley Sector.

SECRETARY OF OPERATIONS 1997-1999

CLEVELAND MEDICAL DEVICES, INC. CLEVELAND, OH

Assisted the Director of Operations in generating GMP’S (good manufacturing practices) which were mandated through the FDA.

Generated Phase I, II, III & IV proposals to submit to NIH (National Institutes of Health in Bethesda, MD) for government funding – SBIR grants.

Assisted approximately 25% with inside sales.

Coordinated travel arrangements, trade shows, any and all correspondence.

Supervised a team of 5 work-study students through Case Western Reserve University.

Education

JPC Computer Learning Center / Certified Office Automation Specialist

Completed 1996

Cleveland Job Corps / Clerical Occupations

Completed 1993

References

Jennifer M. Wallace

Assistant Director of Development

School of Dental Medicine

Case Western Reserve University

10900 Euclid Avenue

Cleveland, OH 44106-4905

acvp6m@r.postjobfree.com

216-***-****

Sara Y. Fields

Assistant Director of Alumni Relations

School of Dental Medicine

Case Western Reserve University

10900 Euclid Avenue

Cleveland, OH 44106-4905

acvp6m@r.postjobfree.com

216-***-****

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