CURRICULUM VITAE

Pallavi Sharma DOB: **-*-****

Phone: 996-***-****

E-mail: acvp44@r.postjobfree.com

Current Commitments

Working as Soft Skill Trainer with leisure vacation groups.(3 years)

Part time content developer with Zunotech Chennai(Pelican Brown,Singapore)

Pursuing diploma in training and development from ISTD Delhi.

SYNOPSIS

1.A result oriented professional with 3 year of rich experience across diverse facets of Training (such as Client Servicing, Customer satisfaction in Hospitality industry)

2.Developed financial e-learning module for Jain Group of Institutions (Principle of Banking Module) for working professionals, written article on Retail Banking and Corporate banking for financial sector clients.

3.Have expertise in writing article on health and car insurance for Dubai live.

4.A proactive planner with dexterity in identifying & adopting emerging trends to achieve organizational objectives and profitability norms.

5.Proficient in heading the teams applying Leadership skill, Planning and framing Business Strategies.

6.Possess excellent Interpersonal, Communication and Organizational skills with demonstrated abilities in team management and customer relationship management.

WORKED WITH HDFC BANK AS ASSISTANT MANAGER

(25 OCT 2010- JANUARY2012)

Monitors branch office operations to ensure that security procedures are being followed.

Talked to customers to resolve account-related problems and to ensure positive public relations.

Handling escalations and resloving issues.

Ensure a high level of processing efficiency and accuracy while adhering to strict time deadlines (TAT).

Worked with ICICI Bank as Assistant Wealth Manager .

Initially worked with ICICI Bank Bikaner Branch as Wealth Manager transferred to Jhunjhunu branch as Branch Operation Manager

TRAINING ATTENDED

Branch Leadership Programme-Conducted by ICICI Bank –Khandala

5 S - Keys to workplace improvement.

Training on Induction conducted by HDFC Bank.

Training on Service Excellence within the organization conducted by HDFC Bank

PROFESSIONAL ACHIVEMENTS

Received certificate of appreciation for sourcing CASA,Li from HDFC Bank.

B2 Rating for the financial year 2008-09

Won a trip to Dubai for over achievement of Life insurance target.

Summary of Qualifications

Professional Qualification

Graduated in Branch Leadership Programme conducted by ICICI Bank.

Certified mutual fund advisor by AMFI.

NSE’s Certification in Financial Markets- NSDL- Depository Operations Module-2009.

ISO 9001-2008 Certified.

Masters of Business Administration (HR AND FINANCE DUAL MAJOR)

Institution: Banasthali Vidaypith, Rajasthan

Academic Qualification

B.A (Comp Hons with Economics, Entrepreneurship) from Banasthali Vidyapith- Jaipur Campus, Rajasthan

B.A (COMP HONS):-71%

Computer Skills

Application: MS Office 2002, MS Front Page, MS-DOS.

Databases: MS Access, SQL server.

Achievements:

Public Speaking Award: Cochin, 2000.

Academic Honor: 2nd rank holder (commerce and science stream), 2001-02.

Extra –Curricular Activities:

Editor of School magazine.

Acted as joint secretary Banasthali Vidyapith 2005-06.

Acted as secretary Banasthali Vidyapith 2006-07.

Acted as Placement cell co-coordinator 2008-09.

References

Will be available on requirement

I declare that the above information is true to the best of my knowledge.

PALLAVI SHARMA

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