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Manager Customer Service

Location:
O'Fallon, MO
Posted:
July 13, 2016

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Resume:

Glen H. Laws

**** ****** ***** ** *’Fallon MO * 636-***-**** acvowe@r.postjobfree.com

A goal oriented operations management with extensive experience and proven track record in warehousing, customer service performance, supply chain, traffic, distribution management, reorganizing operations: known for learning and training multiple department positions from Operation Manager to Director of Operations while supporting a team environment. Experienced in making daily operations decisions that are in the best interest of the company; including time management, and excelling to management positions.

SUMMARY OF QUALIFICATIONS

Able to train employees on required skills using methodologies targeted to their individual learning style.

Proven skills in managing staff and services for Material.

In-depth knowledge of raw materials, production processes, quality control, costs and other techniques in Supply Chain Process.

Assisted in training new Group Leaders and preparing Material systems at Wentzville Assembly Plants.

Superb mentor, proven leader that inspires employees to achieve peak performance levels while maintaining high morale throughout the Material team.

Exceptional performance eliminating down-time through effective management of parts availability, staffing levels and team skills.

Excellent communication skills.

PROFESSIONAL EXPERIENCE

Stamping Supervisor

General Motors August 2015 –Present

Responsible for coordinating manpower for the department.

Oversee the company safety program practices and reporting of any safety incident.

Responsible for training Team Leaders in their Roles and Responsibilities.

Reinstate Business Plan Deployment initiatives through training and daily reviews.

Build working relationship between Stamping and Body Shop becoming more focused on teamwork.

Work closely with the UAW resolving day to day operational issues as they arise.

Material Business Manager May 2013 – August 2015

General Motors Wentzville, MO

Began duties as a Business Manager at the Assembly facility in Wentzville, MO 2013

Responsible for coordinating manpower for the department.

Oversee the company safety program practices and reporting of any safety incident.

Responsible for training Group Leaders in their Roles and Responsibilities.

Reinstate Business Plan Deployment initiatives through training and daily reviews.

Build working relationship between Material and Production becoming more focused on teamwork.

Work closely with the UAW resolving day to day operational issues as they arise.

Administer the Flex program and meet with UAW representative weekly.

Material Supervisor (Group Leader) December 2012 – May 2013

General Motors Wentzville MO

General Motors as a Group Leader, responsible for front-line managing for a material teams of up to 43 people.

Supervise and synchronize the movement of material to the production line efficiently and timely.

Motivate and train employees on new material delivery systems.

Responsible for delivery of parts to the line with the Just in Time System.

Solve problems related to production by giving corrective action for material-related problems.

Prepare confidential material for grievance and other personnel-related meetings.

Oversee company safety practices and ensure compliance with OSHA and EEOC standards.

Director of Operations June 2004 to December 2012

Buffalo Tools St Louis MO

Coordination of all shipping and receiving duties.

Management of twenty-eight warehouse and office employees.

Maintenance of inventory.

Coordination of all outside contracted labor and piecework.

Oversee all maintenance of building and equipment as it pertains to operations.

Manage RGA/ Credits

Manage Parts Department.

Manage Quality Control Dept.

Maintain all safety programs and transportation records for the company.

Provide support for our account executives, production managers, and operation managers.

Responsible for transportation analysis and savings/cost opportunity analysis and the implementation and management of cost analysis measures.

Work to improve operational and performance metrics and identify mode optimization opportunities

Provide information, recommendations, and coordinate project implementation for transportation and logistics cost reduction opportunities

Provide guidance on import/export Freight Classification, Harmonization Coding, and C-TPAT management and compliance

Monitor and provide summary reporting on inbound and outbound core carrier compliance, low cost and lane award carrier compliance

Manage expedite freight expenditures through adherence of corporate approval process

.

Spectrum Brands February 1997 – May 2004

DC. Warehouse Manager/Traffic Bridgeton MO

Responsibilities include operational manager of warehouse, plus one satellite warehouse. Coordination of all shipping and receiving duties.

Scheduling all out going loads and scheduling all in coming loads.

Supervision of six employees in the warehouse.

Maintenance of inventory (Finished Goods) and supplies for entire warehouse.

Develop and modify transportation budget as it pertained to locations.

Coordination of all freight from plants to DC warehouses on all 3 shifts.

Managed fleet of 487 trailers.

Responsible for supplying production lines and working with materials managers.

EDUCATION

Graduated : 1981 Pattonville High School Additional Courses taken

Fred Pryor Seminars – “How to Turn Your Work Group into a Winning Team”

Motivationnel Techniques

Techniques for Successful Supervisors

Supervision for Non-Supervisors

Basic Inventory Control

American Management Association – “How to Organize, Regulate and Tighten Inventory Control”

Pattonville Career Center – Introduction to Microcomputers.

AAIM Management Association



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