Customer Service Data Entry
Resume:
Mustapha Bello
** ******* ******, *******, *******, M6M 0A4
Phone: 647-***-**** Email: *.*****@*****.***
OBJECTIVE:
To gain employment as a customer service representative in your company.
SUMMARY OF QUALIFICATIONS
10 years of providing excellent customer service in petroleum industry
Certificate in Customer Service Excellence through Ontario Tourism Education Corporation
Intermediate level in Microsoft Office 2010 in Word, Excel, PowerPoint and Access
Proven ability to meet deadlines utilizing time management skills and prioritizing important tasks first
Ability to relate to a diverse group and respectful to gender, culture, race, age, religion, disability and sexual orientation
Capable of working with minimal supervision independently
Great communication, listening and proven negotiation skills
Flexible to work any shift schedules
RELEVANT SKILLS
Organizational Skills
Prepared work orders for different departments
Experienced in researching information using the internet
Managed record of inventory using an I pad tablet for reference purposes
Customer Service Skills
Assisted irate or agitated customers by resolving issues in a timely manner to avoid escalation
Dispatched goods such as petroleum products to customers within local geographical areas
Administrative Skills
Ability to complete general office duties such as data entry, filing, photocopying, scanning and faxing
Received budgetary reports from staff and ensured staff expenses were within budget range
Communication Skills
Proven ability to liaise directly in conflict resolution circumstances
Handled inbound calls from customers and provided consultation on price strategizing
EMPLOYMENT HISTORY
Customer Service Ambassador Billy Bishop Toronto City Airport Feb 2016 present
General Manager Hatom Petroleum Limited, Warri, Nigeria Oct 2000 Oct 2010
EDUCATION
Customer Service Excellence 2016
Computer Training
Business Administration
Ahmadu Bello University, Zaria, Nigeria 1997
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