Marcia Rommal Phone: 832-***-****

**** **** ********* **. ~ #1319 Katy, TX 77494 acvote@r.postjobfree.com

QUALIFICATIONS

Accomplished Administrative Assistant and Mortgage Compliance Specialist with over 15 years experience in office and general administration responsibilities. Outstanding ability to communicate with internal/external staff and customers; known for motivating team members and turning around poor performers. Strong team player and highly proficient in customer service skills. Skilled in identifying administrative areas for improvement and introducing projects to streamline and improve processes. Experienced in maintaining forms, documents, and manuals as well as answering phones, faxing, mailing, and copying documents. Possess strong computer skills; highly organized, and detail oriented with superb proofreading skills as well as investigating data to ensure accuracy. Solid ability to prioritize projects, delegate responsibilities, and train staff.

Computer Skills: Word, Excel, PowerPoint, Access, Adobe Acrobat, Outlook, Calyx Point, Byte, Internet Research

EDUCATION

Bachelor of Science, Business Administration, 3.5 GPA, Argosy University, Phoenix, AZ.

PROFESSIONAL EXPERIENCE

Administrative Assistant/Receptionist, HOUSTON MUSIC INSTITUTE, Houston, TX 02/2015-9/2015

Promoting company to potential clients. Processing invoices and payments and scheduling clients. Coordinating and organizing students at recitals for HMI, HMTA, and TMTA. Special projects including proctoring Trinity College of London theory examinations and preparing awards for presentation. Greeting clients and maintaining lobby area. Answering telephone, copying, and filing.

Administrative Assistant, EXPRESS PROS STAFFING, Houston, TX 10/2013-9/2015

Various temporary assignments to include filing, reception, administrative assistance. Excellent organizational, data entry, and customer service abilities as well as investing data to resolve inconsistencies in spreadsheets and databases.

Key Accomplishment:

-Have been asked back several times to one chemical company to fulfill temporary needs.

Compliance Supervisor, 1ST ALLIANCE LENDING, LLC., Houston, TX 02/2013-06/2013

Oversaw staff of initial document processors to ensure accurate and complete initial disclosure packages were sent to potential borrowers. Worked on special projects, including reading and consolidating regulatory information into an abbreviated version with recommendations regarding requirements for compliance with new legislation.

Compiled and verified information, entered data on company database, packaged and sent out via overnight delivery packages to potential borrowers.

Reviewed and verified packages prepared by initial documents staff.

Reviewed and verified signed initial disclosures returned by applicants to ensure completion.

Read and consolidated potential new legislation with focus on recommendations to implement requirements of legislation.

Reviewed and identified areas that could be automated on state-specific disclosures to make the initial disclosure process more efficient.

Administrative Assistant, LINK STAFFING, Katy, TX 08/2007-04/2009

Provided temporary administrative assistance for local companies. Maintained files and records, answered phones and directed inquiries, sent faxes, and handled routine email and mail correspondence. Additionally, spent several months working on a major highway renovation project with included to following:

Entered data and updated databases; created, prepared and proofread documents and spreadsheets.

Researched internet for key information.

Extensive data investigation and proofreading to ensure accuracy of information.

Communicated effectively with internal and external customers.

Compliance Specialist, AEGIS MORTGAGE CORPORATION, Houston, TX 09/2004-07/2007

Supported department in monitoring compliance with rules and regulations affecting mortgage operations. Updated and maintained database of key mortgage information utilizing Microsoft Access.

Analyzed documentation and closed loan files; identified deficiencies and escalated issues to management.

Tracked and documented licensing and closed loan violations and reported issues to appropriate department.

Key Accomplishments:

-Identified redundancy and inefficiencies with database; created/implemented time and cost effective modifications.

-Reviewed overall office procedures and led initiatives to decrease unnecessary and paper-intense processes.

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Office Manager, CHASE MORTGAGE CORPORATION, Dulles, VA 09/2003-09/2004

Supervised 2 member team to support all office services and vendors. Ensured smooth and efficient operation of branch office; provided administrative backup. Maintained security and access systems and interfaced with building management. Opened loan files, ordered appraisals, collected fees, and organized and prepared files for loan processing.

Developed and implemented disaster recovery programs.

Administered employee performance reviews; created and issued productivity and performance reports for management.

Compliance Specialist, FIRST NATIONWIDE MORTGAGE CORP., (initially through ADECCO), Frederick, MD 09/1998-07/2003

Tracked, researched, and monitored consumer complaints, appraisal requests, and rescission repair issues; researched and responded to consumer complaints and supported internal requests for regulatory information.

Approved/maintained up-to-date information on required New York State Approved Attorneys with MS Excel software.

Audited closed loan files for compliance with federal and state agencies; noted deficiencies.

Investigated licensing requirements in each registered state; assessed compliance with state and federal requirements and ensured appropriate applications and annual reports were submitted in a timely manner.

Key Accomplishments:

-Developed and maintained MS Access databases to track issues and quickly generate reports.

-Designed, managed, and provided MS Access reports for upper management.

RETAIL EXPERIENCE

File Maintenance Clerk/Cashier, KROGER, Katy, TX 09/2015-Present

Operate cash register, handle and account for cash, checks, and credit/debit transactions. Assist customers. Responsible for removing expired sales tags and replacing with new sales tags. Create signs for sale items. Report completion of various activities associated with file maintenance.

Event Specialist/Retail Representative, CROSSMARK, Katy, TX 04/2014-Present

Merchandising products in supercenters. Setting displays. Accounting for stock. Building and maintaining rapport with store personnel to effectively meet both company and client objectives. In-store food and non-food demonstrations. Involves acquiring and maintaining knowledge of products, effective sales techniques and communication, professional demeanor and appearance, and meeting sales goals.

Customer Service Manager, WAL-MART INC., Katy, TX 03/2011-02/2013

Provided customer service, supervised 10+ cashiers and support staff, reconciled cash register funds, performed cash audits, approved overrides, trained associates, coordinated front-end functions, and executed cash and charge transactions. Additionally, merchandised product and handled customer concerns.

Customer Service Representative, VALERO RETAIL HOLDINGS, Katy, TX 08/2008-10/2010

Assisted customers and executed cash/credit card transactions; reconciled safe and cash register funds. Trained new associates.

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