Winnie Kroculick, PMP

215-***-**** acvosb@r.postjobfree.com

PROFESSIONAL PROFILE

Strategic thinker with solid experience in financial, pharmaceutical, petro-chemical, and utility industries. Project management practitioner and instructor with more than 15 years experience in all aspects of Program and Project Management including initiating, planning, executing, controlling and closing programs and projects. Skilled instructor that developed and delivered Project Management course material for PMI-DVC/Villanova co-sponsored Foundations of Project Management Program.

Areas of Expertise

Programs/Project Management ● Agile Adoption ● Detailed Scope Planning/Definition ● Project Execution ● Managing Cross-Functional Global Teams ● Managing Stakeholder Expectations ● Problem Solving ● Developing and Applying Methodologies ● Business Case Creation ● Forecasting and Budgeting ● Business Requirement Development ● Financial Management ● Communication ● Status Reporting ● Risk Management ● Issue Resolution ● Managing Software Proof of Concept ● Developing Strategy ● Managing Request for Information Process

PROFESSIONAL EXPERIENCE

Citibank N. A. – Global Experience Team Oct 2013 to May 2016

Global Program Group Manager - Senior Vice President

Program manager responsible for large scale digital programs (size and impact); Responsible to execute global digital strategy. Winner of 2014 Leadership in Excellence award, (less than 1% of Citi employees receive this award).

Manage program to transform digital teams to leverage scaled agile model (SAFe), while executing digital priorities leveraging an Agile methodology

Set up multiple work streams for digital transformation program, including Tools & Process reengineering, Prioritization, Business governance, Communication, Tech execution streams

Worked with team to evaluate multiple tools including Rally, RTC, Jira to support agile execution

Assessed financial impact of standing up agile teams across locations, drive assessment of incremental resource needs

Managed digital stream for bank wide Program to get to common systems(including content mgt),process, & experience

Drove team to identify gaps across digital experiences across multiple markets in US, APAC, Lat AM, EMEA

Drove priorities for 500K + hours of effort; identified resource gaps required to meet digital global programs needs

Created program structure required to manage large scale program; structure was designed to create efficiencies and perpetuate through the life of the program

Created governance process &procedures for global program, Directly managed team of 10+ program/project managers

Partner with technology & global teams to ensure architecture, development & deployment tasks align to digital strategy

Created Program Management Office (PMO) roles and responsibilities, to allow Digital Program to align with various Technology Program Management Offices

Calculated resource capacity needs against current demand for global digital programs

Identified priority deliverables requiring additional resource support including Digital Rainbow strategy, cookbooks, process maps, communication strategy

Interfaced with global PMOS, leadership and work streams to ensure digital requirements across the organization were identified, evaluated, implemented AND remain in line with global digital strategy

Manage relationships and dependencies across all work streams with digital impact

Created management reporting process, designed to facilitate and manage communications.

Solved multiple business issues via creative project execution tactics

JP MORGAN CHASE July 2013 to Oct 2013

Vice-President – Mortgage Banking Project/Program Management

Consumer & Community Banking

Program/Project Manager for strategic and compliance initiatives. Managed remediation program to manage data access by internal parties and to ensure data access standards are in place an enforced.

Worked with the team to build governance processes to manage data growth, revise and implement retention policies

Created program status reporting protocol to be leverage by peers.

ALLY GMAC RESCAP

Program/Project Management Consultant, contracted by KFORCE Oct 2012 to July 2013 Project management consultant engaged to manage programs/projects to separate ResCap GMAC business from Ally financial and integrate parts of the business with Ocwen Financial and Walter Holdings/Green Tree Lending. ResCap GMAC filed for bankruptcy and was sold at auction via the bankruptcy courts. Ocwen Financial, Walter Holding and Berkshire Hathaway purchased the assets.

Provide project management expertise for Human Resource work stream to separate systems/applications and move identified employees from PeopleSoft to Purchaser applications, Ceridian and ADP, in support of day 1 requirements of sustaining Payroll and Benefits at the sale close.

Manage program to build HR systems and process for the new business that is being developed with the assets transitioned to Walter Holdings

Execute all project management tasks associated with the separation and integration with purchaser including plan development, issue management, risk management

BARCLAYCARD US Mar 2011 to Oct 2012

Program/Project Management - Director

Program manager for strategic programs focused on organizational global alignment and organic growth

Managed program to launch Retail Deposits business in the US, to aid in self-funding future US growth

Responsible for all aspects of program, including management of vendor, implementation of contracts tenets

Reviewed and contributed to multi million dollar contracts with vendors and legal teams

Managed mobile project focused on design and development of mobile payment and servicing application

Managed phased construction of cross functional business requirements

Directed design vendor in translating business requirements into mobile wires, use cases and screen designs

Commissioned over 100 mobile screens for new payments application

Managed discovery phase focused on designing new business-centric problem and incident management process and organization.

JP MORGAN CHASE May 2002 to Mar 2011

Vice-President – Client Experience, Internet Product/Project/Program Management

Asset Management – Private Bank – Wealth Management

Internet Product Manager responsible for managing a comprehensive online client migration & 2011 project roadmap

Program Manager on $20M Internet Program, focused on the consolidation of online client sites, for Private Clients.

Implemented Project Management Processes, focused on formalizing UAT process, ensuring that internal users vetted out all issues in advance of external Private Clients

Built user acceptance testing initiative focused on bringing users from various areas of the business to test in both QA and Production environments; Produced process for capturing and sharing test metrics to track program health

Built SharePoint site to house all group projects and processes

Work with team to build 2011 Program roadmap, managed prioritization of projects, release management process

Chase Card Services, Wilmington, DE

Vice-President - Program Management, Marketing and Strategy Development

Manage $21M credit card account conversion for Circuit City, a $3B portfolio.

Direct risk mitigation projects in support of partner liquidations including Circuit City decommission program. Focus on identifying methods to mitigate losses related with larger retail bankruptcies. Oversee loss mitigation contingency efforts with focus of mitigating potential losses related to economic downturn.

Represent Retail Partner business unit in cross department forums, project prioritization and policy management reviews.

Managed multiple programs ensuring Retail Partners were in compliance with Dodd Frank/Durbin Amendment

Develop strategy and executed program for Balance Build Marketing to generate $27M+ in revenue. Build quarterly forecast, identify methods to improve revenue shortfall from economic fluctuations and regulatory changes. Implement changes in program focused on managing risk in Retail Partner portfolio.

Manage forecasting function for Existing Customer marketing team including building expense forecast for existing programs, making quarterly adjustments based on actual and re-forecasted revenue.

Support execution activities related to regulatory changes dictated in Card Act.

Collaborate with teams accountable for Risk Initiatives, Sales Builds, List Management activities, EMOB Strategies and various other programs in Retail Partner business unit.

Information Technology/Program and Project Management

Partner Programs

Program Manager of cross line of business Information Services (IS) programs whose primary requirements included supporting large-scale conversion of Private Label portfolio (5M+ accounts), enhancing scalability of infrastructure, and addition of new cross application functionality.

Directed and managed project organization with more than 10 project managers and 200 total team members.

Small Business Program

Managed program consisting of multiple projects with intent to build out infrastructure (both physical and process) in support of Marketing goal to grow small business portfolio.

Launched projects with NPV in excess of $250M.

JP Morgan Chase /BankOne Merger Program

Program/Project Manager for application-based projects supporting organization-wide conversion and synchronization of platforms and process between BankOne and Chase.

Core Processor Conversion Program

Managed application projects in support line of business (CARD) conversion from FDR to TSYS.

Marketing Application Projects

Delivered application to support marketing of third party vendor products - supporting initial NPV of $6M, year 5 NPV in excess of $40M 2 weeks ahead of schedule. Actively managed Information Services application development projects which translate business requirements of Marketing organization into viable systems and processes.

Project Management Support Programs and Initiatives

Managed Card Service-wide program to implement Enterprise Project Management system. Responsible to identify current process and facilitate development of consistent Project Management practice and nomenclature across IS.

Create and distribute metrics on project health at various stages in project lifecycle.

Mentor new Project Managers on Chase process and IS project methodology.

AETEA INFORMATION TECHNOLOGY, INC, Philadelphia, PA 2001 to 2002

Project Manager for GlaxoSmithKline

Created and managed project plan for multi-national eProcurement Program/Ariba Buyer implementation for client.

Participated on core team with goal of reducing spend in R&D by 6% and increasing compliance by 10%.

Managed project execution processes including Risk Management, Change Control, Quality Control, Issue Management

Participated in Ariba business rules, user interface and business process development/review sessions and user requirement collection and translation. Supported and managed testing effort including test strategy development.

Participated in architecture planning for development, staging, testing/training and production environments.

Developed system implementation activities including those for Ariba, JD Edwards, and middleware adaptor configuration.

Managed milestones and activities for all project streams including supplier analysis/content management, procurement process development, technical architecture, interface development and benefits management.

PRIMAVERA SYSTEMS, INC (purchased by Oracle in 2009), Philadelphia, PA 1998 to 2001

Project management software development company

Project Manager/Project Planner

Managed desktop application project contributing to revenue of $6M per year.

Executed all project management activities including issue management, project plan builds, “what-if” scenario analysis, beta program alternatives & project documentation (project charters, plans, status reports, issues lists and project and schema change control processes).

Participated in development process through contribution in software design activities. Prepared technical impact analysis using marketing requirements. Solicited and gathered user requirements.

Managed capacity planning. Analyzed development projects resource availability. Planned Web development projects.

Determined status reporting requirements and developed reporting process for Development Group.

Project Manager - Professional Services Department

Coordinated and supervised construction of methods and templates for pre-sales and implementation consultants.

Created and communicated procedures and processes for Professional Services group.

Monitored/Tracked completion of staff goals. Mentored and trained new employees.

Designed and implemented corporate project management training program.

Managed development of Professional Services organizational strategy and structure redesign for 2001.

Implemented TeamPlay at major pharmaceutical company in pre-clinical environment that required system validation producing in excess of $500K in revenue.

Performed consulting services at major semiconductor, transportation, and energy companies.

Developed business requirements and develop detailed solutions and implementation strategies.

Demonstrated how Primavera products integrate with ERP and work management system implementations.

Built and tested prototype using customer data and determined custom training requirements.

Presented at Primavera Users Conference that include 1000+ users and demonstrated product at trade shows.

PECO ENERGY, Philadelphia, PA 1995 to 1998

Operations Analyst

Provided analytic support related for industrial and commercial customers impacting $65M purchase of billing software.

Interfaced with other leads on project objectives, scheduled deliverables, directed activities and delegated tasks for business team members, and prioritized master project plan.

Designed and implemented new processes and procedures for marketing and sales employees serving customers in Electric Deregulation Pilot Program. Participated in design/testing of new “unbundled” customer statement for program.

Evaluated Customer Information Systems compliant with Y2K and adaptable to deregulated environment.

Researched impact of data conversion and synchronization effort necessary to convert to one system.

Facilitated back billing of Private Outdoor Lighting Program for fee of $28K and monthly charge of $1.5K. Increased annual revenue to company by $173K.

Produced publication that outlines service requirements for new and expanding customers.

Industrial and Commercial Sale

Served as point of contact for major industrial customers. Managed special event for partners.

Additional PROFESSIONAL EXPERIENCE

CJM Planning Corporation, Fair Lawn, NJ 1993 to 1998

Financial Planner: (NASD Series 6 & Series 63 Licensed)

Towers Perrin, Philadelphia, PA 1994 to 1995

Benefit Service Representative

Xenergy, Inc. Allendale, NJ 1993 to 1994

Marketing Representative at Con Edison, Brooklyn, NY

PROFESSIONAL CERTIFICATIONS/ASSOCIATIONS/TRAINING

Certified Project Management Professional (PMP), Member of the Project Management Institute, (PMI)

Former Project Management Instructor for PMI-DVC education committee; responsible for teaching Project Management at Villanova University, Millersville University and Delaware Technical Institute continuing Ed programs

Member WIN Mentoring Committee – Project Manager for Women’s History Month - March 2010

Certificate in Project Management - Boston University. Coursework includes: Project Planning and Control, Risk Management, Procurement and Contract Management, Negotiation, Leadership and Quality Management

Organizational Change Leadership, eBusinessChange.com, Earned Value Analysis - Quentin Fleming

SKILLS & LANGUAGE

Project Server, Ariba Buyer, Primavera Client/Server & Desktop applications

Web-based applications; Personal Oracle, MS Office, Word, Excel, Access, Project, PowerPoint, Internet Explorer, MS FrontPage, Lotus Notes, CICS, Legacy Systems, and SAS Experience

Proficient in Spanish

EDUCATION

MBA, Marketing - Temple University, Philadelphia, PA

BS in Business Administration & Management - Kutztown University, Kutztown, PA

BA in Speech Communications, Minor- Spanish - Kutztown University, Kutztown, PA

Buckinghamshire College for Higher Education - Chalfont St. Giles, England

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