Gary L. Nielsen

Dorena, OR ***** Cell: 541-***-****

www.linkedin.com/in/gary-nielsen-aa319b11a Home: 541-***-****

acvoqp@r.postjobfree.com

Visionary District Manager

Manage Multiple Sites Introduce Transformational Change Achieve Award-Winning Results

Resourceful leader, managing smooth and efficient daily functions of multi-site operations, introducing clearly defined strategic plans to drive profitability and control costs. Proficient in guiding quality business partnerships, spearheading multiple projects simultaneously that align with goals and corporate vision. Technically astute in seamlessly integrating optimal technical solutions to meet business needs. Introduce process improvements, best practices, policies, and procedures. Renowned for building collaborative top-performing teams and meeting demanding targets and deadlines.

Strategic Planning Budgeting P&L Leadership & Team Building Project Management

Relationships Management Quality Assurance Regulatory Compliance

Professional Experience

H&R BLOCK, Southern Oregon 2012 – 2016

District General Manager

Managed >22 offices and 200+ employees across a 200-mile region. Developed new local marketing opportunities to drive new client growth. Hired and trained seasonal staff; including Office Managers, Tax Professionals, and Receptionists.

Controlled profit and loss of a $5.8M business, complying with profitable EBITDA outcome.

Achieved Regional Leader NPS client satisfaction scores (2015 / 2016), building strong working relationships with both new and existing clients and providing first-class customer service.

Created and executed strategic plans, achieving continual fiscal and seasonal revenue targets.

Increased district product attach revenue 26%, by training and educating staff on benefits of individual products, while inspiring highly ethical principles district-wide to provide clients with optimal product solutions.

Grew top line revenue by 100K+ for 4 consecutive years, through talent management, creating a competitive accountable culture, and executing timely real estate changes.

Expanded market in Latino / multi-cultural growth, through understanding of cultural marketing tactics and strategic efforts to secure bi-lingual staff.

Led region in employee recruiting, by hiring and training quality recruiting team, defining recruitment tactics, and building partnerships with key experts to promote cohesive and positive working environment.

BLOCKBUSTER, LLC, Fresno, CA and Oregon 2008 – 2012

District Manager / Multi-Store Manager

Provided oversight to 14 stores with approximately 120 employees over 400-mile area. Introduced corporate strategies to increase bottom line revenues. Managed gap performance initiatives. Assessed and built bench staff. Acted as Closing Store Specialist where necessary, and hired and monitored labor. Reconciled inventories, deposits, and store level local buys.

Gary L. Nielsen acvoqp@r.postjobfree.com Page Two

BLOCKBUSTER, LLC (Continued)

Increased products attach revenue and overall associate performance by creating an innovative performance scheduling model.

Pinpointed and proactively resolved complex issues in stores performance by coaching and developing top-performing management team.

Selected as Regional Team Player of the year (2010), assisting Store Managers in implementation of new scheduling model district-wide and improving performance.

Nominated as Regional HR Hero (2010), working closely with HR to make difficult employee decisions, and assist in highly sensitive investigation of HR situations.

RADISSON HOTEL & CONVENTION CENTER, Fresno, CA 2007 – 2008

Food and Beverage Manager

Directed multiple departments and teams. Worked collaboratively within management team across all business units. Planned small to large Banquet events. Managed daily functions of entire operation. Achieved profitability and high client satisfaction.

Held comprehensive operational oversight, driving continual improvements in fiscal adherence, staff management, and project management of multiple departments including: Café, Banquet Department, and Lounge.

Education Professional Training

Covey Manager Certified 4 Disciplines of Execution, Franklin Covey Co.

Blanchard Manager Certified Situational Leadership II, The Ken Blanchard Companies

CompTIA A+ Certified

Microsoft Certified Professional (MCP) 2000 Server

IPC-A-610 Quality Control Inspector for Electronics

Bachelor of Science (BS), Technical Management / Project Management, DeVry University, Fresno, CA

Magna cum laude, Dean’s List, Multiple Director’s List Awards

Associate of Applied Science (AS), Computer Technology, Heald College, Fresno, CA

Magna cum laude, Recipient of DeVry Scholarship of Achievement

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