Customer Service Assistant

Josephine Lasaga, MA

***** **** ******, ***** ****, CA 94587

Phone: 510-***-****, Email: acvonh@r.postjobfree.com

EDUCATION

Certificate in Transitioning to DSM-5 and ICD 10 CM (1.50 hours), Mar. 2016

American Psychiatric Association, Online

MA, Counseling Psychology (GPA: 3.59), Golden Gate University, San Francisco, CA Dec. 2010

Relevant Courses: Psychopathology, Chemical Substance Abuse Dependency, Relational Abuse, Therapeutic Communication, Psychological Assessment, Group Dynamics, Legal Ethics and Alternative Methods & Therapeutic Intervention.

Certificate, Conflict Resolution (GPA: 3.57), Golden Gate University, San Francisco, CA Dec. 2010

Relevant Courses: Structure/ Theories/ Ethics of Conflict Resolution, Cross Cultural Aspect of Psychology, and Conflict Resolution: Skills and Techniques

BS/BA, Psychology and Guidance and Counseling, St. Scholastica’s College, Philippines Mar. 2004

Relevant Courses: Theories and Personality, Psychological Testing, Fieldwork in Psychology, Principles of Guidance, Psychological Psychology, Basic Psychiatry, and Techniques of Counseling

PROFESSIONAL EXPERIENCES

HR Assistant, SM MART, Inc., Philippines Jul. – Sep. 2004

Handled sourcing of seasonal sales employee, and compensation and benefits of regular staff

Sales & Recruitment Associate Consultant I, Prosearch, Inc., Philippines Mar 2005- Sep. 2006

Processed clients request for service proposals and sample contracts

Produced sample breakdown of service fees for clients

Coordinated client concerns to different departments to improve and maintain company-client relationships

Interviewed and endorsed applicants for staffing, supervisory, managerial and other high-level positions

Interpreted and provided written reports of psychological tests for any company levels

Administrative Assistant, Cybercampus, San Francisco, CA Jan. 2009- Dec. 2011

Selected approved prospective proctors for students

Proctored exams occasionally during weekends or after office hours

Provided excellent customer assistance for prospective students, students and instructors

Prepared, double checked and sent maximum of1,500 exams per semesters

Worked with team and assisted with decision making when supervisor is unavailable

Coordinated with other staff for service efficiency

Effectively worked under pressure or during exam season

Updated department systems and files regularly

Customer Service Officer, Convergys, Philippines Jul. 2012- May 2013

Provided excellent customer experience thru:

Built rapport, acknowledged and give consideration with member's situation, and encouraged to speak.

Assisted members with activation, sim card replacement, porting and troubleshooting

Educated members about how to manage accounts and interpret bills

Reported lost/stolen handset or sim card to insurance and telecommunication company

Ensured confidentiality of updated account information

Business Assistant, Feoh Midst (Family Business), Philippines May 2013 –Jan. 2015

Assisted clients with any concern with regards to using Microsoft Office, and internet.

Updated games to make sure the customer can use the latest gaming installation available.

Provided excellent customer experience and display integrity to build trust with clientele.

Provided typing service for school and office reports.

SKILLS

Proficient in MS Office (MS Word, Excel, and Access), Datatel and E-college, good English communication skills (TOEFL: scored 88 in computer based exam), fluent in Tagalog, service oriented, good time management, interpersonal skill, complex problem solving, critical thinking and active listening.

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